• What security protocols are implemented by PasseTonBillet on ticket exchanges?

  What security protocols are implemented by PasseTonBillet for ticket exchanges? At PasseTonBillet, several security protocols are deployed to help secure resale transactions between individuals. The measures implemented may vary depending on the event, the type of ticket, and the organizer’s requirements. The security protocol applied is always displayed on the event page before purchasing a ticket. Main security measures E-ticket analysis Each ticket is analyzed to verify severalPopular

• What are the service fees for buying and selling tickets?

  Listing a ticket for sale is free. Fees apply only when a transaction is completed. Fees are added to the ticket sale price and correspond to a percentage of the amount set by the seller. They cover, in particular, the operation of the platform, payment fees charged by our provider, the required checks, transaction security, support and dispute management. Buyer fees Service fees and transaction fees are added to the ticket price for the buyer. Buyer service fees vary depending on the cPopular

• How can you buy a ticket?

  ||| Purchasing a ticket is done in just a few clicks: Choose the ticket of your choice and click "Buy" If you do not yet have a PasseTonBillet account, you must create one If you have a PasseTonBillet account, you must log in Attention: for reasons of security and fluidity of transactions, it is not possible to contact the seller, nor to negotiate before having purchased the ticket. ||| To view the purchased ticket, go to your profile in the “My purchased tickPopular

• How can you open a dispute with a seller?

  If you encounter a problem with a ticket purchased on PasseTonBillet, particularly if your ticket was refused entry, the buyer has the option to open a dispute. ||| Deadline for creating a dispute: Please respect the deadlines indicated below: Ticket category Deadline to open a dispute Trains Up to 24 hours after train departure Concerts / Festivals Up to 48 hours after the event date Sports Up to 24 hours after the event date | Amusement parks | Up to 15Some readers

• Can you cancel a ticket purchase?

  What you need to know Tickets purchased on PasseTonBillet are neither exchangeable nor refundable, except in cases provided for by PasseTonBillet procedures. The right of withdrawal does not apply to sales between individuals. This means that any purchase made on PasseTonBillet is firm and final. The resale of a ticket already purchased on PasseTonBillet depends on the security protocol applied to the event. In the event of cancellation or postponement of the event, please refer toSome readers

• Where can you find your tickets?

  If you want to view the ticket you purchased, it’s simple: go to your profile and click on the “My Purchased Tickets” tab. All your purchased tickets will be listed there. If they’re not shown, your purchase was not completed. This is the only tab where you can check if your purchase was successful and if your tickets are available. Additionally, you will receive an email confirming your ticket purchase (please note, on some email platforms, this confirmation may not always arrive). If youSome readers

• Can you contact a seller?

  For security and transaction efficiency reasons, it is not possible to contact the seller or negotiate the price before purchasing the ticket.Some readers

• How can you create a ticket alert?

  PasseTonBillet offers an alert function that allows you to be notified when tickets are available. You can receive these alerts by e-mail and this service is free. ||| Creating an alert is a practical and highly effective way to be notified in real time by e-mail as soon as a ticket matching your criteria goes on sale on our website. If you cannot find the ticket you are looking for, you can create an alert by going to this page: https://passetonbillet.fr/alert-tickets On your profile, thSome readers

• Can you negotiate the price of a ticket?

  It is not possible to negotiate the price of a ticket. Buyers can only purchase tickets at the prices displayed, which include management and payment fees. The seller is the only party who can change the price of the ticket at any time, up until the ticket is sold. Attention: for reasons of security and fluidity of transactions, it is not possible to contact the Seller, nor to negotiate before having purchased the ticket. ![](https://media4.giphy.com/media/ftqLysT45Some readers

• Why did you receive a PDF ticket without a reservation number?

  Sellers can choose to erase the reservation number on their PDF tickets if they have multiple tickets under the same reservation. This is done to prevent a buyer from potentially using a ticket different from the one they purchased. If you receive a ticket with the reservation number deleted, don’t worry it means the seller is just being careful, which is a good sign! **We will do our best to assist you with your request as quickly as possible. In the meantime, please do not purchase anotheSome readers

• What should you do if the event is cancelled or postponed as a ticket buyer?

  If the event for which you purchased a ticket is cancelled or postponed, first check the official information shared by the organiser or the original ticketing provider. PasseTonBillet acts as a technical intermediary between ticket buyers and sellers. The event remains under the responsibility of its organiser. ||| If the cancellation is confirmed by the organiser When PasseTonBillet is informed by the organiser that an event has been cancelled, PasseTonBillet refunds the buyers who purchaseFew readers

• Can you buy multiple tickets at once?

  On PasseTonBillet, it is not possible to purchase multiple tickets in a single payment! If you wish to buy multiple tickets, you must purchase them separately, one at a time. This is clearly indicated in the listing with the note “Sale price per ticket” and in the FAQs as well as during the purchase process. For these reasons, any dispute opened by the buyer for this reason will not be successful.Few readers

• How can you cancel an open dispute?

  After opening a dispute, the buyer has the option to change their mind and cancel the dispute, provided they have communicated with the seller. To do this, go to the “My Purchased Tickets” tab. The seller will receive an e-mail notification informing them that the dispute has been canceled.Few readers

• How does the examination of a dispute/claim work?

  Here is an extract from our CGU which explains how the examination of a dispute by PasseTonBillet works: PasseTonBillet will endeavor to examine the dispute between the buyer and the seller of the ticket, using the information and technologies at its disposal. On the basis of these investigations, PasseTonBillet may render one of the following two decisions in order to resolve the dispute: **Decision (1): dispute wonFew readers

• Can you obtain an invoice?

  Since we are not a resale site but simply a platform facilitating transactions between individuals, we are unable to provide an invoice.Few readers

• You paid but have not received your ticket

  If you haven’t received the ticket, it means your payment failed due to a 3D Secure issue with your bank. Don’t worry, you will not be charged. If the next screen does not appear, then your payment has not been validated.Few readers

• What happens if there is an error in the listing created by the seller?

  If a dispute concerns a clear error in the listing published by the seller, for example an incorrect date, an incorrect ticket category or an inconsistent price, and this error is confirmed by PasseTonBillet, the dispute will be decided in favor of the buyer. The seller is solely responsible for the information they publish. Any error when creating the listing is the seller's responsibility. PasseTonBillet cannot be held responsible for content published by users. **Any abuFew readers

• Dispute: ticket non-validity certificate template

  If you have an access control issue with a ticket purchased on PasseTonBillet, you can download our ticket non-validity certificate template using this link to help us process your dispute: Download the certificate On the day of the event, we recommend that you: Go to the event ticket office. Ask a manager to complete, sign and stamp this document, or to provide an equivalent certificate ifFew readers

• Understanding alerts and ticket availability

  Understanding alerts and ticket availability Alerts are based on a real-time availability system: as soon as a ticket is listed for sale, all users who have activated an alert for that event receive a notification at the same time. For some highly requested events, thousands of people may try to buy the same ticket at the same time. It can therefore be sold within seconds, sometimes before you have even had time to open the listing. What you need to know An alert **Few readers