• When will you receive your payment?

  If this is your first sale on PasseTonBillet, you must complete the validation of your seller profile. This includes adding your bank account details and, if required, verifying your identity. Payment for your ticket is always made after the date of the event, with a minimum delay of 5 days after the sale on PasseTonBillet. On the day the transfer is made, you will receive an e-mail notification. To find the exact payment date, you can go directly to the My tickets for sale section in yourPopular

• Why was your ID refused?

  The security of transactions between buyers and sellers is our priority. In accordance with the “Know Your Customer” KYC regulations, identity verification is mandatory to receive money when selling a ticket. To have your profile verified, you must first submit a photo of your ID ( photo taken with your smartphone and never scan ) and submit it in the 'My Profile' > 'Verify my Identity' tab. Your document will then be processed by our payment services proviPopular

• How can you sell a ticket on PasseTonBillet?

  How to sell a ticket on PasseTonBillet and publication rules ✅ Click on resell a ticket at the top right of your screen: if you do not have an account, you will need to create one ✅ Then select the ticket category (concert, sports, train, etc.) ✅ Select your event from our list or create an event if it doesn't exist yet ✅ Your ticket will undergo a securityPopular

• Which types of tickets can you sell?

  Which ticket formats are allowed on PasseTonBillet? For security reasons, only original, unmodified PDF tickets are allowed for resale on PasseTonBillet. Please download the tickets directly from the original confirmation email. If you cannot find this email, contact the event organizer to obtain your ticket in PDF format. The following ticket formats are not allowed on PasseTonBillet: Physical and hardback Ticket scan Modified PDF Screenshot Provisional, non-final ticket / agSome readers

• Can I resell a ticket purchased on PasseTonBillet?

  Can I resell a ticket purchased on PasseTonBillet? Whether you can resell your ticket depends on the security protocol applied to the event. This protocol and the resale conditions are always explained on the event page and before you purchase the ticket. You can therefore check whether resale is allowed before completing your purchase. In your cart, this information appears in the “Resale conditions” section, as shown in the example below: ![Example of the resale conditiSome readers

• How can you edit or delete your listing?

  In order to access this option, you must first log into your PasseTonBillet account. Go to your profile, open the "My tickets for sale" tab, then click on the relevant listing. You can view, modify, delete, or edit your active ads at any time. Specifically, you caSome readers

• How can you upload your ID on PasseTonBillet and why?

  The security of transactions between buyers and sellers is our priority. In accordance with the “Know Your Customer” KYC regulations, identity verification is mandatory to receive money when selling a ticket. How to submit your ID? To have your profile verified, you must first submit a photo of your ID ( photo taken with your smartphone and never scan) and submit it in the 'My Profile' > 'Verify my Identity' tab. Your document will then be processed bSome readers

• From which countries can you sell tickets?

  Seller payout countries accepted by PasseTonBillet PasseTonBillet can pay sellers’ earnings directly into their bank account using their IBAN. For the payment to be processed, the seller’s bank account must be domiciled in one of the authorized countries listed below. Important If your bank is not located in one of these countries, you will not be able to sell tickets on PasseTonBillet. Accepted countries for seller payouts Code Country AT Austria BE | BSome readers

• How can you know that your ticket was sold?

  To check if your ticket has been sold, the safest way is to log in to your profile and go to the My Sold Tickets tab: if your ticket appears there, it has been successfully sold. The status of your ticket will also change to “Sold” in the My Tickets for Sale tab. Finally, you will receive a confirmation email for each sale (don’t forget to check your spam folder if you don’t see it).Some readers

• Which currency can you use to sell your tickets?

  All transactions on PasseTonBillet are conducted in euros (€). It is not possible to sell a ticket in pounds sterling (£) or dollars ($). To receive payment, simply add your IBAN, regardless of the country where your bank account is located, provided it has one. Please note: Transfer times for foreign accounts may be slightly longer than for French accounts.Some readers

• Train tickets: how can you remove the booking reference?

  If your train ticket comes from a booking that includes multiple tickets, you must mask the booking reference before uploading it to PasseTonBillet. Why? This reference provides access to all tickets within the same booking. If it is visible, a third party could easily use or modify other associated tickets. Responsibility Ensuring the ticket is compliant is the sole responsibility of the seller. PasseTonBillet cannot be held responsible for any damages resulting from: fraudulent uSome readers

• You have multiple tickets in the same PDF: how can you sell them separately?

  If you have multiple tickets in the same PDF file, you can upload it as you would with a single ticket. Our system will automatically detect the number of tickets in the file and split them for you. You can then select which ticket(s) you wish to sell. If it turns out that this doesn’t work, don’t panic! In that case, feel free to contact us using the chat. This will allow us to manually separate the files and send them back to you so that you can continue uploading them to PasseTonBillet.Some readers

• Can you use a ticket that has not been sold?

  Yes, it's possible. If you have put one or more tickets on sale on PasseTonBillet and the ticket(s) have not found a buyer, you will be able to use these ticket(s). No risk, the e-ticket (PDF) that you put online is not visible. Please remember to delete it on PasseTonBillet beforehand because it is possible that someone might buy your ticket at the last minute.Some readers

• What should you do if the event is cancelled or postponed as a ticket seller?

  If the event for which you sold a ticket is cancelled or postponed, check the information shared by the organiser, the original ticketing provider or the website on which you initially purchased the ticket. PasseTonBillet acts as a technical intermediary between ticket buyers and sellers. PasseTonBillet does not organise the event and does not refund the seller who sold a ticket on the Website. Who refunds the seller if the event is cancelled? In the event of cancellation of the event, PaFew readers

• IBAN: how can you add your banking information?

  IBAN: how can you add your banking information? You can add your bank account from your profile by clicking the “Add my IBAN” button. Important: If your bank is not located in one of the countries listed above, you will not be able to sell tickets on PasseTonBillet. To verify that your IBAN is correct, please use the IBAN CHECKER website. Note: If your bank account is no longer active, the payment will fail, and the money will be automatically returned to us within 10 business days. In tFew readers

• How can you edit or delete your ticket for sale?

  To access this option, you must first log in to your PasseTonBillet account. Go to your profile and click on the “My tickets for sale” tab. From there, you can view, edit, delete, or update your active listings. You can modify the sale price of your ticket as well as the description of your listing. PasseTonBillet is a demanding platform committed to its users: security and smooth transactions are our top priorities. As outlined in our General Terms and Conditions of Use and reiterated seveFew readers

• How can you sell a ticket privately to someone?

  How can you sell a ticket privately to someone? You can sell a ticket to a specific person using private resale on PasseTonBillet. When publishing your listing, select Sell my ticket privately Create your listing as usual by choosing the event and following the steps Activate the option “Sell my ticket privately” during the listing process Once your listing is created, you’ll receive a private link by e-mail or in the “My Tickets for Sale” tab Share this linkFew readers

• You cannot find an event: how can you add it?

  If you cannot find an event in the list, you can create one on our site. Once the event you created has been reviewed and approved by our team, its page will become visible on the site. At that point, you’ll be able to set up a ticket alert. Go to “Resell a ticket”. Enter the name of your event. If the event is not listed, click the “Create a New Event” button at the bottom of the page. ![](https://storage.crisp.chat/users/helpdesk/website/8a8f70bf5af4c000/add-an-event_7s405a.Few readers

• You cannot find your artist or show in the list

  When a ticket is put on sale, if you cannot find the artist in the provided list, click on the orange message below, “Add artist/show.” Attention: The vast majority of artists are already listed in our database. If you can’t find the artist, please check the spelling and try again.Few readers

• What are the resale price rules on PasseTonBillet?

  The resale price of a ticket on PasseTonBillet is regulated to ensure a responsible, fair ticket exchange that complies with applicable rules. The seller sets the resale price within the limits provided by applicable regulations, PasseTonBillet's terms of use and, where relevant, the rules agreed with the event organizer. Maximum price On PasseTonBillet, the resale price cannot exceed the original purchase price of the ticket, meaning its face value. This is a platform rule, even where thFew readers

• What should you do if you entered the wrong IBAN or if your bank account is closed?

  If you added an incorrect IBAN or if your bank account has since been closed, the transfer will first be sent by our system, then rejected by the bank. This process can take several days, usually around one week, before the money is returned to us. To speed up the resolution, you need to add a new valid IBAN directly from your PasseTonBillet account. Once this has been done, contact us via chat to let us know. We will then be able to make a new manual transfer as soon as the funds have been retFew readers

• Why can’t you find your event on PasseTonBillet?

  Do you want to sell or buy a ticket for an event, but cannot find the event in the list shown on PasseTonBillet? Ticket resale is governed by rules that may vary from one country to another. For this reason, PasseTonBillet opens ticket exchanges only when resale can be offered within a compliant regulatory and contractual framework in the country where the event takes place.Few readers

• How can you buy a ticket privately?

  Yes, you can buy a ticket directly from a friend using private resale on PasseTonBillet. How does it work? Ask the seller to list their ticket and activate the "Private resale" option. Once the listing has been created, the seller will receive a private link and must send it to you. Click the link you received to access the ticket directly. Follow the payment steps to complete the purchase. You must have a PasseTonBillet account to buy a ticket through private resale. With thFew readers

• What happens if your ticket is linked to a cashless account?

  The cashless balance will not be transferred to the new ticket buyer. Once the event is over, the organizer will generally provide a form to request a refund of the remaining funds. For the refund, we recommend following the organizer's communications on their website to find out the procedure to follow, or contacting the organizer directly.Few readers

• How much does it cost to list your ticket on PasseTonBillet?

  Seller fees Listing a ticket on PasseTonBillet is free. Fees may be applied to the seller only when the sale is actually completed. As a general rule, seller fees amount to 5% of the sale price, but this rate may vary depending on the ticket category and the event concerned. The applicable fees are clearly shown when you list the ticket, during the price-setting step. Transparency If your ticket is not sold, no fee is charged. No fee is charged if the transaction does not taFew readers

• Can you sell a VIP package on PasseTonBillet?

  No. Resale of VIP packages or tickets that include additional services, such as drinks, merchandising, priority access or similar benefits, is not allowed on PasseTonBillet. We only accept standard PDF tickets issued by official ticketing providers. VIP packages often include elements that cannot be verified or transferred, which prevents us from guaranteeing the validity or proper delivery of the associated services. This protects both the buyer and the seller by ensuring a simple, trFew readers

• Ticket resale for your event is blocked. What can you do?

  Ticket resale is blocked On PasseTonBillet, resale may be blocked for some events. This restriction ensures compliance with the regulatory and contractual framework applicable in each country. Depending on the country or the event’s terms of sale, resale may be regulated or unavailable on our platform.Few readers

• What is SCA and how can you validate it?

  For transactions made before 16 January 2026, PasseTonBillet applied SCA (Strong Customer Authentication), a legal requirement under European regulations. It is designed to secure online payments and requires strong identity verification before any bank transfer. When do you need to validate it? Only for transactions made before 16 January 2026. SCA may be requested only after you have sold a ticket. You do not need to activate it beforehand: everything will appear automatically iFew readers