Can you cancel a ticket purchase?

What you need to know

• Tickets purchased on PasseTonBillet are neither exchangeable nor refundable, except in cases provided for by PasseTonBillet procedures.
• The right of withdrawal does not apply to sales between individuals. This means that any purchase made on PasseTonBillet is firm and final.
• The resale of a ticket already purchased on PasseTonBillet depends on the security protocol applied to the event.
• In the event of cancellation or postponement of the event, please refer to the dedicated procedure below.

Can you resell a ticket purchased on PasseTonBillet?

This depends on the security protocol applied to the event. When resale of a ticket purchased on PasseTonBillet is authorised, this information is displayed on the event page.

For security reasons, PasseTonBillet may limit the number of successive resales of the same ticket.

Can you resell a ticket purchased from an individual on another website?

No. For security reasons, it is not possible to resell on PasseTonBillet a ticket purchased outside the platform, for example on Leboncoin, Facebook or another classified ads website.

Without traceability or ticket control, PasseTonBillet cannot verify its validity or provide follow-up in the event of an issue.

Event cancellation or postponement

The detailed procedure depends on your situation: buyer or seller of the ticket on PasseTonBillet.

What should you do if the event is cancelled or postponed as a ticket buyer?

Updated on: 06/07/2026