Can you contact a seller?

For security and smooth transaction processing, you cannot contact the seller or negotiate before purchasing the ticket.

After the purchase, if you encounter a problem with the ticket, open a dispute from “Disputes / conversations” in your account. Opening the dispute creates a conversation with the seller, where you can explain the problem and attach supporting documents. PasseTonBillet support also has access to these exchanges.

Reply in that conversation when your response is expected, and do not share an email address or phone number. Dispute conversations are not available for PassSecure tickets: follow the instructions shown in your case.

How and when can you open a dispute after purchasing a ticket?

Updated on: 05/11/2026