Q: Privacy Policy

||| # BUSINESS NITO SAS, RCS Nanterre 513 007 880 NITO's head office is located at 15 boulevard Victor Hugo, 92200 Neuilly Sur Seine. The contact email address is: contact@passetonbillet.fr The publisher grants the user the right to consult the site www.passetonbillet.com (and associated sub-domains) for its strictly personal and private use. Any reproduction, redistribution or total or partial commercialization of the content is prohibited. ||| # ACCOMMODATION The Site is hosted by Amazon Web Services Inc., located at 410 Terry Avenue North, Seattle, WA 98109-5210, USA - https://aws.amazon.com/ (phone: 001 206 266 7010) ||| # **PRIVACY POLICY ** Privacy Policy Legislation Protecting your privacy is very important to us. We comply with the General Data Protection Regulation (GDPR), which replaces the various privacy laws of the member states of the European Union since May 25, 2018. Personal data In this Privacy Policy, the notion of "personal data" means all information allowing, directly or indirectly, to identify you. This definition is consistent with the relevant legislation. ||| What personal data do we collect and why do we use it? We may collect different types of personal data about you when you use our website: General information: name, date of birth, gender, city and country of residence, telephone number, e-mail address and avatar. We are using : <ul> <li>general information about you to contact you appropriately</li> <li>your email address to </li> </ul>

Question 1

Privacy Policy

Accepted Answer

||| # BUSINESS

NITO SAS, RCS Nanterre 513 007 880

NITO's head office is located at 15 boulevard Victor Hugo, 92200 Neuilly Sur Seine. The contact email address is: contact@passetonbillet.fr

The publisher grants the user the right to consult the site www.passetonbillet.com (and associated sub-domains) for its strictly personal and private use. Any reproduction, redistribution or total or partial commercialization of the content is prohibited.

||| # ACCOMMODATION

The Site is hosted by Amazon Web Services Inc., located at 410 Terry Avenue North, Seattle, WA 98109-5210, USA - https://aws.amazon.com/ (phone: 001 206 266 7010)

||| # **PRIVACY POLICY **

Privacy Policy Legislation

Protecting your privacy is very important to us. We comply with the General Data Protection Regulation (GDPR), which replaces the various privacy laws of the member states of the European Union since May 25, 2018.

Personal data

In this Privacy Policy, the notion of "personal data" means all information allowing, directly or indirectly, to identify you. This definition is consistent with the relevant legislation.

||| What personal data do we collect and why do we use it?

We may collect different types of personal data about you when you use our website:

General information: name, date of birth, gender, city and country of residence, telephone number, e-mail address and avatar.

We are using :

general information about you to contact you appropriately
your email address to

Question 2

Terms and condition

Accepted Answer

Conditions générales d’utilisation régissant la Plateforme et le contrat pour les billets proposés sur la plateforme PasseTonBillet

||| # PRÉAMBULE Vous trouverez ci-dessous les contrats qui s’appliquent à l’utilisation du site Web www.passetonbillet.com (et de tous ses sous-domaines nationaux).

Le fait d'accéder, de naviguer sur le site Web ou de souscrire aux services de PasseTonBillet constitue de la part de l'utilisateur une acceptation sans réserve des Conditions Générales d'Utilisation.

NITO, est société par actions simplifiée au capital social de 27500 €, dont le siège social est situé au 15 boulevard Victor Hugo, 92 200 Neuilly Sur Seine, immatriculée au Registre du Commerce et des Sociétés de Nanterre sous le numéro 513 007 880.

Vous déclarez ci-dessous engager une relation contractuelle directe avec NITO.

||| # OBJET – CHAMPS D’APPLICATION

Conditions Générales d’Utilisation

Les Conditions Générales d'Utilisation ont pour objet de définir les termes et conditions dans lesquels les Utilisateurs utilisent les Services de PasseTonBillet et ses différentes fonctionnalités et notamment de définir les conditions d'utilisation des Services. Ces Conditions Générales d’Utilisation s'appliquent à l'exclusion de toutes autres conditions. Ces Conditions Générales d’Utilisation sont accessibles à tout moment sur le site Internet et prévaudront, le cas échéant, sur toute autre version ou tout autre document contradictoire. L’Utilisateur déclare avoir pris con

Question 3

Why was my ID refused?

Accepted Answer

In order to receive a payment, you must verify the compliance of your profile by sending us a photo of your identity document. Then, the information is validated by our financial partner MangoPay/ Credit mutuel Arkea, within a very short time.

||| **Tips to avoid being denied your identity title **

a photo of your passport ( + fast to validate), rather than an ID or a driver’s licence
A photo with your smartphone
No scan
No flash, no visible reflection on your photo
No black and white photo
Make sure that your ID photo is fully legible.
The expiry date of the ID must not be exceeded
the accepted formats are: pdf, jpg, jpeg, png
File size must be between 32KB and 7MB
If Photo National ID Card send front and back
If Driver’s License send front and back
Avoid residence permits, it is better to put your foreign passport

||| 2. the information on your PasseTonBillet profile must be identical to the information on your identity card**)

Surname of which maiden name (with spaces and hyphens)
First and middle names
Date of birth
Nationality You can change this information in the "My Profile/ My Information" tab and then try again to send your identity title.

Until your ID is validated, we will not be able to transfer your ticket.

Question 4

Can I add the IBAN of my Monzo account?

Accepted Answer

We are aware that Transfertwise now allow Monzo users to generate an IBAN. However, this type of IBAN is different and is not supported by our payment partner. Thus, please do not submit a Monzo IBAN or else your payments will remain blocked on your account until you put a different IBAN.

To modify your IBAN, go to 'My Payments' and click on 'Add / Modify my IBAN'.

Question 5

When will I receive my money?

Accepted Answer

If this is the first time that you need to receive a payment, make sure to add your IBAN and ID at the top of My Payments. Otherwise, your payments will be pending until you do so.

If no dispute is created against you, we will send you the payment for your ticket 24 hours after the departure of the train or start of the event. You can see how many hours are left before we send your payment on the left of each ticket in My Payments.

It may take up to a 5 business days for your bank to process the payment. Also, depending on your bank, the transaction may take a few days to appear on your account. Unfortunately, this process is entirely up to your bank and there is nothing we can do to expedite the transaction. But rest assured, your money is coming!

** Why am I paid after the event? ** To ensure the safety of our buyers, we want to make sure that your tickets are valid and that the buyers have not created any dispute against you before sending you their payment.

If you wish to consult the status of your current payments, you can consult them by going to My payments.

Question 6

The new PasseTonBillet is finally here 🎉

Accepted Answer

Enjoy secure ticket transactions 🎉

Leader on the resale of second-hand tickets for 10 years, PasseTonBillet is proud to announce the launch of a secure transaction system. With this system, buying or reselling a second-hand ticket takes 30 seconds and becomes risk-free! Everything becomes simpler, online payment of tickets and receipt of e-tickets by email but above all it is the end of scam attempts.

${color}[#ff9501](How does it work?)

Choose the ticket that you want you and click on Buy
Choose a payment card and pay for the ticket
Receive your ticket immediately, it's that simple!

${color}[#ff9501](What does it change as a seller?)

This new system makes your life so much easier. Indeed, you only have to put your ticket on sale and add the e-ticket in PDF format on Passetonbillet and that's it! We will contact you as soon as your ticket is sold. We will send the payment to your account directly as soon as the trip is made.

${color}[#ff9501](What does it change as a buyer?)

No more scams! In fact, buyers' payment is blocked until the train departs. Thus, if you encounter the slightest problem with the ticket purchased, you will be reimbursed after study of your case by our team in charge of disputes. It is very easy for us to identify attempted scams.

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