Question 1

Why was my ID refused?

Accepted Answer

ID checks are performed automatically and independently by our payment partner MangoPay. In order for an identity document to be accepted, ** it must be valid and the personal information must correspond exactly to the information in your Passetonbillet account. **

Here are the accepted pieces of identification in PDF format:

National identity card ** (front and back on the same file) **
Passport
Driver's license ** (front and back on the same file) **

Information from your PasseTonBillet account which must correspond exactly to that of your identity document:

Name (spaces and hyphens included)
First name
Date of Birth
Nationality ** You can modify this information in 'My Profile' **

Other standard errors:

The file is not in ** PDF ** format.
The file is a photo, it must imperatively be a scan in good quality and clearly visible.
The ID is cropped on the scan, make sure all the elements are fully legible.
You do not use your full name on Passetonbillet, please make the modification and try again.
The expiration date of the identity document has passed

Question 2

When will I receive my money?

Accepted Answer

If this is the first time that you need to receive a payment, make sure to add your IBAN and ID at the top of My Payments. Otherwise, your payments will be pending until you do so.

If no dispute is created against you, we will send you the payment for your ticket 24 hours after the departure of the train or start of the event. You can see how many hours are left before we send your payment on the left of each ticket in My Payments.

It may take up to a 5 business days for your bank to process the payment. Also, depending on your bank, the transaction may take a few days to appear on your account. Unfortunately, this process is entirely up to your bank and there is nothing we can do to expedite the transaction. But rest assured, your money is coming!

** Why am I paid after the event? ** To ensure the safety of our buyers, we want to make sure that your tickets are valid and that the buyers have not created any dispute against you before sending you their payment.

If you wish to consult the status of your current payments, you can consult them by going to My payments.

Question 3

Is it possible to cancel a sale?

Accepted Answer

It is unfortunately not possible to cancel a sale on Passetonbillet. Most of the time, the tickets are already downloaded by the buyer and the money has already been sent to the seller. However, if you have a problem with the ticket you sold (ex: cancellation), please contact us so that we can take the necessary measures. We will then be able to contact the buyer. However, there is no guarantee that he or she will agree to cancel the sale.

Question 4

Can I add the IBAN of my Monzo account?

Accepted Answer

We are aware that Transfertwise now allow Monzo users to generate an IBAN. However, this type of IBAN is different and is not supported by our payment partner. Thus, please do not submit a Monzo IBAN or else your payments will remain blocked on your account until you put a different IBAN.

To modify your IBAN, go to 'My Payments' and click on 'Add / Modify my IBAN'.

Question 5

The new PasseTonBillet is finally here 🎉

Accepted Answer

Enjoy secure ticket transactions 🎉

Leader in France on the resale of second-hand tickets for 10 years, PasseTonBillet is proud to announce the launch of a secure transaction system. With this system, buying or reselling a second-hand ticket takes 30 seconds and becomes risk-free! PasseTonBillet becomes your trusted third party. Everything becomes simpler, online payment of tickets and receipt of e-tickets by email but above all it is the end of scam attempts.

${color}[#ff9501](How is this new version of Passetonbillet more secure?)

Our new version eliminates any risk of fraud for either sellers or buyers. We have grouped the different types of fraud and we will explain how we can now counter them:

The buyer did not always receive the seller's ticket after paying for it Now we send the seller's ticket to you instantly after paying for it on the platform. In addition, our online payment platform is 100% secure and much faster than the old solutions.
The buyer received a ticket but it did not work When you buy a ticket, we block your payment up to 24 hours after the departure of your train. Thus, you have 24 hours to create a dispute against a seller if the ticket didn't work. If the seller is at fault, you will then be reimbursed on the card used after studying your case by our team in charge of disputes. We also strengthen security on the prof

Question 6

There is another name on my ticket. Will I still be able to use it?

Accepted Answer

Typically, the name on the ticket is that of the person who originally purchased the ticket. In most cases, the name on the ticket is not verified. However, in the case of a control, Passetonbillet cannot be held responsible and the buyer cannot be reimbursed.

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