Question 1

Why was my ID refused?

Accepted Answer

ID checks are carried out automatically and independently by our payment partner MangoPay. For an identity document to be accepted, it must be valid and the personal information on it exactly match the information in your account.

Here are the types of IDs accepted:

National identity card (front and back on the same file)
Passport
Driving license (front and back on the same file)

Information that must match:

Name (spaces and hyphens included)
First name
Date of Birth
Nationality You can edit this information in 'My Profile'

Other standard errors:

The file must be in PDF format
All fields must be clearly legible (a scan is strongly recommended compared to a photo)
The expiration date of the identity document has passed

Question 2

When will I receive my money?

Accepted Answer

If this is the first time you have received a payment, make sure to add your IBAN and ID at the top of My Payments. Otherwise, your payments will be pending until you do so.

If no dispute is created against you, you will receive payment for your ticket 24 hours after the departure of the train or start of the event. You can see how many hours are left before we send your paiement on the left of each ticket in My Payments.

It may take up to a few business days for your bank to process the payment. Also, depending on your bank, the transaction may take a few days to appear on your account. Unfortunately, this process is entirely up to your bank and there is nothing we can do to expedite the transaction. But rest assured, your money is coming!

** Why am I paid after the event? ** To ensure the safety of our buyers, we want to make sure that your tickets are valid and that the buyers have not created any dispute against you before sending you their payment.

If you wish to consult the status of your current payments, you can consult them by going to My payments.

Question 3

The new PasseTonBillet is finally here 🎉

Accepted Answer

Enjoy secure ticket transactions 🎉

Leader in France on the resale of second-hand tickets for 10 years, PasseTonBillet is proud to announce the launch of a secure transaction system. With this system, buying or reselling a second-hand ticket takes 30 seconds and becomes risk-free! PasseTonBillet becomes your trusted third party. Everything becomes simpler, online payment of tickets and receipt of e-tickets by email but above all it is the end of scam attempts.

${color}[#ff9501](How is this new version of Passetonbillet more secure?)

Our new version eliminates any risk of fraud for either sellers or buyers. We have grouped the different types of fraud and we will explain how we can now counter them:

The buyer did not always receive the seller's ticket after paying for it Now we send the seller's ticket to you instantly after paying for it on the platform. In addition, our online payment platform is 100% secure and much faster than the old solutions.
The buyer received a ticket but it did not work When you buy a ticket, we block your payment up to 24 hours after the departure of your train. Thus, you have 24 hours to create a dispute against a seller if the ticket didn't work. If the seller is at fault, you will then be reimbursed on the card used after studying your case by our team in charge of disputes. We also strengthen security on the prof

Question 4

When I add my PDF ticket I get a 500 error, what should I do?

Accepted Answer

If when you add your PDF ticket you receive a 500 error 'It's us not you', this means that your PDF is in encrypted format. It therefore needs to be decrypted to be supported by our system.

To decrypt your PDF, you can use the following link, which is 100% free: SmallPDF.com

Drag and drop your encrypted PDF in the pink frame
Check the box on the right/bottom
Click on 'Unlock PDF'
Click on 'Download'

There we go, your PDF is decrypted and now supported by our system.

Question 5

I have several tickets on the same reservation (ex: return), how can I be sure that the buyer will only use the ticket purchased?

Accepted Answer

Don't worry, it never happens. However, if you want to be reassured, you can always delete the reservation number from your PDF ticket. However, make sure that the bar code remains unchanged because in the event that your ticket becomes invalid due to your modification, the buyer will be refunded and you will not receive payment for your ticket.

Question 6

Is it possible to cancel a sale?

Accepted Answer

It is unfortunately not possible to cancel a sale on Passetonbillet. Most of the time, the tickets are already downloaded by the buyer and the money has already been sent to the seller. However, if you have a problem with the ticket you sold (ex: cancellation), please contact us so that we can take the necessary measures. We will then be able to contact the buyer. However, there is no guarantee that he or she will agree to cancel the sale.

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