Question 1

Privacy

Accepted Answer

Privacy statement

Version actuelle publiée le 05/01/2020 Version actuelle entrant en vigueur le 05/01/2020

Who are we and what do we do?

Our company is called Passetonbillet LTD; it operates under the name of Passetonbillet. You will find our contact details at the end of this Privacy Policy. Passetonbillet offers you a safe, practical and fair system for buying and selling electronic tickets for trips, concerts, festivals, sporting events, theatrical evenings and various activities. We take fraud prevention to heart through very strict checks and collaboration with different organizations and partners (the Services). For more information on our company and our services, please consult our website: www.passetonbillet.fr.

In this Privacy Policy, we explain what personal data we collect through our Services, our Website. We also tell you why we use personal data, how we keep it secure, and how long we keep it. At the end of our Privacy Policy, we tell you what rights you have with respect to your personal data and how to exercise it.

Privacy Policy Legislation

Protecting your privacy is very important to us. We comply with the General Data Protection Regulation (GDPR), which replaces the various privacy laws of the Member States of the European Union since May 25, 2018.

Personal data

In this Privacy Policy, the concept of "personal data" is understood to be all information allowing you, directly or indirectly, to identify yourself. This definition complies

Question 2

Terms

Accepted Answer

General conditions of use governing the Platform and the contract for tickets offered on the Passetonbillet Platform

Current version published on 01/01/2020 Current version effective 01/01/2020

This site is published by PASSETONBILLET Ltd, registered with under the number 12002310, whose head office is located at Carlyle House, Lower Ground Floor, 235 Vauxhall Bridge Road, SW1V 1EJ, LONDON (United Kingdom).

GENERAL

You can consult here the provisions governing the use of the site www.passetonbillet.fr. You declare below to enter into a direct contractual relationship with the Passetonbillet platform. All that will relate to your account, your personal data and the technical means deployed, is specified in said regulations, hereinafter designated by the "General Conditions of Use governing the Platform".

GENERAL CONDITIONS OF USE GOVERNING THE PLATFORM

Legal validity

These General Conditions of Use governing the Platform have been established by Passetonbillet LTD, whose registered office is at Carlyle House, Lower Ground Floor, 235 Vauxhall Bridge Road, SW1V 1EJ, LONDON (United Kingdom) and which is registered with the Chamber of Commerce under number 12002310. When using the Platform, you conclude a contract with the company Passetonbillet (hereinafter referred to as the “Ticket Agreement”), as “User”. The provisions following the title "Ticket Agreement" do not apply to the company Passetonbillet, which reserves the right to modify these General Conditions

Question 3

Why was my ID refused?

Accepted Answer

In order to receive a payment, you must verify the compliance of your profile by sending us a photo of your identity document. Then, the information is validated by our financial partner MangoPay/ Credit mutuel Arkea, within a very short time.

||| **Tips to avoid being denied your identity title **

a photo of your passport ( + fast to validate), rather than an ID or a driver’s licence
A photo with your smartphone
No scan
No flash, no visible reflection on your photo
No black and white photo
Make sure that your ID photo is fully legible.
The expiry date of the ID must not be exceeded
the accepted formats are: pdf, jpg, jpeg, png
File size must be between 32KB and 7MB
If Photo National ID Card send front and back
If Driver’s License send front and back
Avoid residence permits, it is better to put your foreign passport

||| 2. the information on your PasseTonBillet profile must be identical to the information on your identity card**)

Surname of which maiden name (with spaces and hyphens)
First and middle names
Date of birth
Nationality You can change this information in the "My Profile/ My Information" tab and then try again to send your identity title.

Until your ID is validated, we will not be able to transfer your ticket.

Question 4

Can I add the IBAN of my Monzo account?

Accepted Answer

We are aware that Transfertwise now allow Monzo users to generate an IBAN. However, this type of IBAN is different and is not supported by our payment partner. Thus, please do not submit a Monzo IBAN or else your payments will remain blocked on your account until you put a different IBAN.

To modify your IBAN, go to 'My Payments' and click on 'Add / Modify my IBAN'.

Question 5

The new PasseTonBillet is finally here 🎉

Accepted Answer

Enjoy secure ticket transactions 🎉

Leader on the resale of second-hand tickets for 10 years, PasseTonBillet is proud to announce the launch of a secure transaction system. With this system, buying or reselling a second-hand ticket takes 30 seconds and becomes risk-free! Everything becomes simpler, online payment of tickets and receipt of e-tickets by email but above all it is the end of scam attempts.

${color}[#ff9501](How does it work?)

Choose the ticket that you want you and click on Buy
Choose a payment card and pay for the ticket
Receive your ticket immediately, it's that simple!

${color}[#ff9501](What does it change as a seller?)

This new system makes your life so much easier. Indeed, you only have to put your ticket on sale and add the e-ticket in PDF format on Passetonbillet and that's it! We will contact you as soon as your ticket is sold. We will send the payment to your account directly as soon as the trip is made.

${color}[#ff9501](What does it change as a buyer?)

No more scams! In fact, buyers' payment is blocked until the train departs. Thus, if you encounter the slightest problem with the ticket purchased, you will be reimbursed after study of your case by our team in charge of disputes. It is very easy for us to identify attempted scams.

${color}[#ff9501](How is this new version of Passetonbillet more secure?

Question 6

When will I receive my money?

Accepted Answer

If this is the first time that you need to receive a payment, make sure to add your IBAN and ID at the top of My Payments. Otherwise, your payments will be pending until you do so.

If no dispute is created against you, we will send you the payment for your ticket 24 hours after the departure of the train or start of the event. You can see how many hours are left before we send your payment on the left of each ticket in My Payments.

It may take up to a 5 business days for your bank to process the payment. Also, depending on your bank, the transaction may take a few days to appear on your account. Unfortunately, this process is entirely up to your bank and there is nothing we can do to expedite the transaction. But rest assured, your money is coming!

** Why am I paid after the event? ** To ensure the safety of our buyers, we want to make sure that your tickets are valid and that the buyers have not created any dispute against you before sending you their payment.

If you wish to consult the status of your current payments, you can consult them by going to My payments.

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