Articles on: Buyer
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How can you buy a ticket?

Purchasing a ticket is done in just a few clicks:


  • Choose the ticket of your choice and click "Buy"
  • If you do not yet have a PasseTonBillet account, you must create one
  • If you have a PasseTonBillet account, you must log in


Attention: for reasons of security and fluidity of transactions, it is not possible to contact the seller, nor to negotiate before having purchased the ticket.


To view the purchased ticket, go to your profile in the “My purchased tickets” tab


  • All purchased tickets can be found here
  • If they are not here, your purchase did not go through
  • Only this tab is used to indicate whether your purchase has been completed and whether your tickets are available


If you cannot find your tickets, here are the main possible reasons:

  • Payment refused: your bank payment was not processed, for example after a 3D Secure refusal.
  • You are not on the correct PasseTonBillet account: make sure you are logged in with the right e-mail address. To avoid account or ticket access issues, use only one PasseTonBillet account per person.
  • Check your spam folder: if you are sure you are using the right account and you still cannot find your ticket, check the spam folder of your mailbox. We send a confirmation e-mail containing your ticket.
  • You are using an older e-mail provider: PasseTonBillet may not work properly with some providers such as La Poste, Wanadoo or Free. We recommend using a more recent e-mail service.

Updated on: 02/07/2026

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