What security protocols are implemented by PasseTonBillet on ticket exchanges?

What security protocols are implemented by PasseTonBillet for ticket exchanges?

At PasseTonBillet, several security protocols are deployed to help secure resale transactions between individuals. The measures implemented may vary depending on the event, the type of ticket, and the organizer’s requirements. The security protocol applied is always displayed on the event page before purchasing a ticket.

Main security measures

E-ticket analysis

Each ticket is analyzed to verify several elements: consistency of the information, price, presence and readability of the barcode, and detection of potential anomalies.

Price cap

Resale is strictly regulated. The resale price cannot exceed the ticket’s face value.

Seller verification (KYC)

Before any payout is made, several seller details are checked: identity document, email address, and bank details (IBAN).

Deferred seller payout after the event

Funds are held until the event has taken place, then paid to the seller after the event, allowing time for the management of any potential disputes.

Barcode control

Barcodes may be checked in connection with partner ticketing systems, when this feature is available for the event concerned.

Reissue of new tickets, depending on the event

For some events, PasseTonBillet may implement an enhanced security process, including:

• Issuing a new ticket in the buyer’s name
• Creating a new unique barcode
• Invalidating the seller’s original ticket

Customer support and dispute management

In case of an issue, a dispute can be opened from the user’s profile. Each situation is then reviewed by our team.

Anti-fraud policy

Despite these controls, an incorrect or fraudulent ticket may exceptionally slip through the verification process.

PasseTonBillet cannot always guarantee that a ticket is not being offered simultaneously on other external platforms.

In the event of confirmed fraud, PasseTonBillet may take the following measures:

• Permanent suspension of the account concerned
• Transmission of the profile information to the competent authorities and to the organizer concerned

Updated on: 19/05/2026