Where can you find your tickets?

If you want to view the ticket you purchased, it’s simple: go to your profile and click on the “My Purchased Tickets” tab. All your purchased tickets will be listed there. If they’re not shown, your purchase was not completed. This is the only tab where you can check if your purchase was successful and if your tickets are available.

Additionally, you will receive an email confirming your ticket purchase (please note, on some email platforms, this confirmation may not always arrive).

If you cannot find your tickets, here are the main possible reasons:

• Payment refused: your bank payment was not processed, for example after a 3D Secure refusal.
• You are not on the correct PasseTonBillet account: make sure you are logged in with the right e-mail address. To avoid account or ticket access issues, use only one PasseTonBillet account per person.
• Check your spam folder: if you are sure you are using the right account and you still cannot find your ticket, check the spam folder of your mailbox. We send a confirmation e-mail containing your ticket.
• You are using an older e-mail provider: PasseTonBillet may not work properly with some providers such as La Poste, Wanadoo or Free. We recommend using a more recent e-mail service.

Our system verifies each ticket, so the only way to put a ticket on sale is by using our automatic selling form. You will need to enter your name or email address linked to the reservation, as well as the reservation reference. Manual ticket listings are not allowed on PasseTonBillet.

If we can’t find your ticket, it’s likely that the information you entered is incorrect. Please double-check and try again.

Updated on: 02/07/2026