What should you do if the event is cancelled or postponed as a ticket seller?

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What should you do if the event for which you sold a ticket is cancelled?

If the event for which you sold a ticket is canceled, you must contact the original ticket provider to request a refund. This process will invalidate the ticket, ensuring it cannot be reused by the buyer at a later date.

Where can I find the ticket office's contact details to request a ticket cancellation?

The ticket provider’s contact details are usually available on the website where you purchased the ticket or in the purchase confirmation emails.

Is it possible to cancel a ticket directly via PasseTonBillet?

No, the cancellation must be arranged directly with the ticket provider where the ticket was originally purchased.

How long does the ticket refund and cancellation process take?

The time required for refunds and cancellations may vary depending on the ticket provider’s policies. We recommend contacting them as soon as possible for detailed information about the timelines.

What should you do if the event is cancelled or postponed as a ticket buyer?

Updated on: 04/07/2026

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