My ticket is rejected during upload: what should I do?

Having trouble uploading your ticket to PasseTonBillet? Here is what to check before trying again.

Download your ticket from the ticketing provider’s email or your customer account. Use the original, complete and unmodified PDF file: photos, scans and screenshots are not accepted.

Does your PDF contain several tickets? Upload it directly, then select the tickets you want to sell.

• The wrong document was added: an invoice, order confirmation or voucher to be exchanged for a ticket does not replace the admission ticket.
• The file is unreadable or has been modified: download the original PDF again without editing its contents.
• The information does not match: check the selected event, date, venue and category.
• The ticket is already listed for sale: check “My tickets for sale” before creating a new listing.
• The ticket cannot be resold: invitations and tickets obtained free of charge may not be resold on PasseTonBillet. Certain restricted rates or event-specific restrictions may also prevent a ticket from being listed.

Automatic analysis may sometimes fail to recognise a ticket: this does not necessarily mean that it is invalid.

Contact our team via chat or at support@passetonbillet.fr, attaching the original PDF, the error message and your account email address.

Updated on: 30/10/2026