When will I receive my money?
If this is the first time that you ar eselling a ticket on our platform, make sure to on your profile, in 'My tickets for sale'. Otherwise, your payments will be pending until you do so. On PasseTonBillet, for security reasons, payment for the ticket is sent to the seller several days after the transaction. During this time, the money is sequestered in a third-party account with our financial partner MangoPay and payment to the seller is made accordinPopularHow to sell a ticket on PasseTonBillet?
✅ Click on resell a ticket at the top right of your screen --if you don't have an account, you'll need to create one ✅ Then select the ticket category (concert, sports, train....) ✅ Select your event from our list or create an event if it doesn't exist yet ✅ Your ticket will be validated or rejSome readersWhat are the fees to buy and sell tickets on PasseTonBillet?
In order to finance the development of a service like PasseTonBillet, we apply fees on the purchase and resale of tickets. These fees are necessary for the proper functioning of PasseTonBillet and make it possible to finance the hosting costs, operation, development and maintenance in operational condition of the solution, in particular the following elements: bank transfer, IBAN check, profile verification KYC, customer support... . Please note that the amount of fees applied is different depeSome readersWhy is my ticket (PDF) not accepted? (500 error, encrypted)
If when you add your PDF ticket you receive a 500 error 'It's us, not you', this means that your PDF is in encrypted format. It therefore needs to be decrypted to be supported by our system. To decrypt your PDF, you can use the following link, which is 100% free: SmallPDF.com Drag and drop your encrypted PDF in the pink frame Check the box on the right/bottom Click on 'Unlock PDF' Click on 'Download' There we go, your PDF is decrypted and now supSome readersHow do I modify and/or delete my ad?
In order to access this option, you must first log into your PasseTonBillet account. Go to your profile in the "My tickets for sale" tab, then click on it. Then you have the option to view, modify, delete and edit your active ads. In particular, you can modify the sale price of your ticket but also the description of your ad. PasseTonBillet is a demanding platform that is committed to its usFew readersHow do I know that my ticket was sold?
Whenever one of your tickets gets sold, we will send your PDF ticket to the buyer and will send you an email and a text message to inform you. In addition, all tickets sold will no longer appear in the 'My tickets for sale' section but in 'My payments'. We remind you that once a ticket is sold, it is impossible to cancel the transaction.Few readersCan I sell multiple tickets at once?
No, to make the user experience as simple as possible, each ticket must be sold separately. If your PDF contains several tickets (ex: round trip), the software that PasseTonBillet uses will automatically recognize the number of pages in your PDF file and will separate them. Each page is considered an individual e-ticket. You can select the e-tickets you want to sell, and only the selected e-tickets will go online.Few readersWhich types of tickets can I sell?
For security reasons, only original and unmodified e-tickets (in PDF format) are authorized for resale on PasseTonBillet. Please download the tickets received in the original confirmation email. If you can't find it, contact the event organizer to obtain the ticket in PDF format. Therefore, tickets in the following formats are not authorized on PasseTonBillet: Physical and hardback Ticket scan Modified PDF Screenshot ProvisionalFew readersWhich currency can I use to sell my tickets?
All transactions on PasseTonBillet are in euros (€). It is therefore not possible to sell a ticket in pounds sterling (£) or dollars ($). To receive payment in your bank account, you simply need to add your IBAN, regardless of the country of your bank account if it posses one. Attention: transfer times for foreign accounts can sometimes be a little longer than French ones.Few readersCan I use a ticket that has not been sold?
Yes, it's possible. If you have put one or more tickets on sale on PasseTonBillet and the ticket(s) have not found a buyer, you will be able to use this(ese) ticket(s). No risk, the e-ticket (PDF) that you put online is not visible.Few readersI have multiple tickets on the same file (PDF)
If it turns out that it doesn't work, don't panic! In this case, do not hesitate to contact us by using the chat. This will allow us to manually separate the files and send them back to you so that you can contFew readers(Train) How to remove the booking code of my PDF train ticket?
Make sure the barcode remains unchanged because in case your ticket becomes invalid due to your modification, the buyerFew readersFrom which countries can I sell tickets?
PasseTonBillet can pay sellers on their accounts using their IBAN. To pay a seller, we accept bank accounts located in one of the following countries: Austria Belgium Brazil Britain Croatia Cyprus Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxemburg Malta Norway (the) Netherlands Poland Portugal Slovakia Slovenia Spain Sweden Switzerland If your bank is not located in one of the above countries, yFew readersWhat do I do if the event is cancelled or postponed - as a ticket seller?
If the event for which you sold a ticket is cancelled, you must contact the ticket office where the ticket was purchased and request a refund. This action will cancel the ticket. This is necessary to ensure that the ticket cannot be reused by the purchaser at a later date. The ticket office's contact details are generally availablFew readersI can't find my artist/show in the list
When a ticket goes on sale, if you cannot find the artist in the proposed list, click on the orange message below "Add artist/show".Few readersHow do I cancel a ticket sale?
PasseTonBillet is a demanding platform that is committed to its users: the security and fluidity of transactions is our priority. As explained in our general conditions of use and several times during the sales process, any sale of ticket is final. Also, it is not possible for a seller to cancel a sale for obvious security reasons. After the transaction, the ticket(s) and confidential information are sent by email to the buyer and the amount is sent to the seller by transfer. If you haveFew readersCan I resell a ticket I already previously bought from someone esle?
For your security, reselling a ticket already purchased from another person on the secondary market on the internet (Leboncoin, Facebook, etc.) is strictly prohibited on PasseTonBillet. As you are not the original purchaser, the validity of these ticket(s) cannot be guaranteed. No, for security reasons you cannot resell on PasseTonBillet a ticket that you have previously purchased on the platform.Few readersI can't find an event, how can I add one?
If you can't find an event in the list, you can create one on our site. Once the event you've created has been verified and validated by our team, the event page will be visible on the site. You will then be able to create a ticket alert. Go to “Resell a ticket” Enter the name of your event If the event is not found, click on the “Create a new event” button at the bottom of the pageFew readers