When will I receive my money?
If this is the first time that you need to receive a payment, make sure to add your IBAN and ID at the top of My Payments. Otherwise, your payments will be pending until you do so.
If no dispute is created against you, we will send you the payment for your ticket 24 hours after the departure of the train or start of the event. You can see how many hours are left before we send your payment on the left of each ticket in My Payments.
It may take up to a 5 business days for your bank to procVery popularIs it possible to cancel a sale?
It is unfortunately not possible to cancel a sale on Passetonbillet. Most of the time, the tickets are already downloaded by the buyer and the money has already been sent to the seller. However, if you have a problem with the ticket you sold (ex: cancellation), please contact us so that we can take the necessary measures. We will then be able to contact the buyer. However, there is no guarantee that he or she will agree to cancel the sale.Very popularCan I add the IBAN of my Monzo account?
We are aware that Transfertwise now allow Monzo users to generate an IBAN. However, this type of IBAN is different and is not supported by our payment partner. Thus, please do not submit a Monzo IBAN or else your payments will remain blocked on your account until you put a different IBAN.
To modify your IBAN, go to 'My Payments' and click on 'Add / Modify my IBAN'.Very popularI have several tickets on the same reservation (ex: return), how can I be sure that the buyer will only use the ticket purchased?
To ensure that the buyer of one of your tickets does not use other tickets under the same reservation, you can delete the reservation number of your PDF ticket. However, make sure that the bar code remains unchanged because in the event that your ticket becomes invalid due to your modification, the buyer will be refunded and you will not receive payment for your ticket.Very popularCan I resell a ticket previously purchased on Passetonbillet?
For security reasons, it is currently not possible to resell a ticket previously bought on Passetonbillet. But we are working on this and it should be possible very soon!PopularMy ticket is not found, what can I do?
Our system checks each ticket. Thus, the only way to put a ticket on sale is to use our automatic selling form by entering your name or email address linked to the reservation as well as the reservation reference. It is impossible to put a ticket on sale manually on Passetonbillet.
If we cannot find your ticket, it is very likely that you entered the wrong information, please check and try again.
For Thalys tickets:
All Thalys tickets purchased on Thaly.com, Izy.com or SNCB.com can beSome readersHow much does it cost to sell a ticket with Passetonbillet?
If you want to sell an e-ticket, selling a ticket is 100% free. We only charge a service fee if your e-ticket is sold. This amounts to only 6% of the price of the online e-ticket. So if you sell a ticket for 20€, we will deduct the service fee of 1 € and transfer the rest to your bank account (19 €).Some readersWhen I add my PDF ticket I get a 500 error, what should I do?
If when you add your PDF ticket you receive a 500 error 'It's us not you', this means that your PDF is in encrypted format. It therefore needs to be decrypted to be supported by our system.
To decrypt your PDF, you can use the following link, which is 100% free: SmallPDF.com
Drag and drop your encrypted PDF in the pink frame
Check the box on the right/bottom
Click on 'Unlock PDF'
Click on 'Download'
There we go, your PDF is decrypted and now suppSome readersHow to sell a ticket on PasseTonBillet?
Firstly, you have to be logged in. If you don't have an account, you have to create an account in a few seconds here:
Once logged into your account:
1. Click on Resell a ticket at the top right of your screen
2. The first time you want to resell a ticket, you need to verify your phone number
3. Then add your name and booking code
4. Your tickets will then appear, choose the ticket you want to sell (if you wanSome readersCan I sell multiple tickets at once?
No, to make the user experience as simple as possible, each ticket must be sold separately. If your PDF contains several tickets (ex: round trip), the software that Passetonbillet uses will automatically recognize the number of pages in your PDF file and will separate them. Each page is considered an individual e-ticket. You can select the e-tickets you want to sell, and only the selected e-tickets will go online.Some readersHow to download my Thalys tickets in PDF format?
To download your Thalys tickets in PDF format, you must go to Thalys.com from your mobile or computer (the mobile application does not allow you to download PDF tickets).
Click on 'Ticket' at the top right corner
Enter your reservation number and name or email address
.
We remind you that once a ticket is sold it is impossible to cancel the transaction.Few readersWhat types of tickets can I sell?
You can use Passetonbillet to sell any type of e-ticket. From a train ticket to an entrance to an amusement park passing by an entrance to a festival, from a theater place to a concert place, or from an entry into a club or for an exhibition, as long as it's an electronic ticket in PDF format. Of course the tickets must be transferable and without restrictions. All tickets purchased through preferential rates (youth card, business) are not resellable on Passetonbillet at this time.
**A buyeFew readersWhy does Passetonbillet ask me for a copy of my ID?
This is part of our responsibility under the new "Know Your Customer" (KYC) regulations. This requires the collection of certain information when the funds are paid. Since Passetonbillet transfers money from one person to another, we are required by law to ask you for certain personal information such as your full name, your nationality or a copy of your identity document.
What happens if I don't share this information?
All payments will be blocked. You will not receive your money until wFew readersCan I put a OuiGo ticket on sale before I have the PDF?
We are aware that OuiGo tickets are only issued in PDF format 4 days before the departure of the train. However, it is not currently possible to put a OuiGo ticket on sale until you have received the PDF ticket.Few readersI added my IBAN and my ID has just been accepted, why does it always say 'Add your ID' in 'My Paiements'?
The 'My Payments' page refreshes every ten minutes. Thus, if your identity document was accepted less than 10 minutes ago, please wait a few minutes and refresh the page, the status of your payments should then change to 'Payment done'.
If this is still not the case after 10 minutes, please check that you have received an email confirming that your identity document has been accepted. If the problem persists, please contact us.Few readersCan I sell a ticket in pounds or dollars?
At the moment, all transactions on PasseTonBillet are in euros (€). It is therefore not possible to sell a ticket in pounds sterling (£) or dollars ($).
However, you can add an English, American or IBAN from any other country and you will still receive your payments on your bank account (sometimes the delays of foreign transfers can be a little longer than French).Few readersWhy has the number of tickets sold by sellers disappeared?
In the previous version of the site, we decided to show the number of tickets sold for each user to allow buyers to recognize trusted sellers. Since then, we have launched a new version of PasseTonBillet in which we secure all transactions and so there is no longer the risk of being scammed by a dishonest seller. Therefore, we have decided to remove the number of tickets sold visible to everyone.
However, it is still available to you. You can see it by going to 'My profile'.Few readersCan I sell a paper ticket on Passetonbillet?
No, unfortunately it is not possible. Passetonbillet only works with original PDF files. Printed versions of paper tickets are not accepted at events as valid passes. Scanned or photographed versions of tickets cannot be sold on Passetonbillet either, as barcodes are often distorted and cannot be scanned.Few readersWhy is my number of tickets successfully sold 0?
Whenever a seller sells a ticket without any problem, it will be credited with a successful sale on his account. This reassures buyers before buying a ticket. If you had successfully sold tickets on the old version of the site, this number should still be displayed even after the switch to the new version. If not, please let us know and we will look it up for you.Few readersWhy am I paid after the event?
In order to guarantee the safety of our buyers, we want to make sure that the tickets sold are valid and that the buyers have not created any dispute against you before sending the payment.
If you wish to consult the status of your current payments, you can consult them by going to My payments .Few readersCan I contact the buyer of one of my tickets?
Our goal is to simplify and secure transactions between buyers and sellers. It is therefore not possible to contact the purchaser of your ticket directly. However, if a change or a problem concerns a ticket sold, please inform us as soon as possible and we will pass the information on to your buyer.Few readersCan I use a ticket that has not been sold?
Yes, but it is very important that you delete your ad on Passetonbillet before! Otherwise it is possible that someone buys your ticket at the last minute and cannot access the train or the event. So if you decide to use or give your ticket, you must not forget to remove it from Passetonbillet before !Few readersHow to edit the price of a ticket on sale?
To edit the price of a ticket on sale:
1. Go to 'My tickets for sale'
2. Click on 'Update' on the ticket for which you want to edit the price
3. Change the price in the first rectangle, then click on 'Update Price'Few readersHow can I remove the reservation number from my tickets?
You have to edit your PDF ticket, to do this there are different methods. You can use the HiPDF and apply an opaque rectangle on the reservation number.
Important: it is important to delete only the reservation number. If you delete any other information, your ticket will become invalid and you may not receive payment for your ticket. )Few readersI have multiple tickets on the same file, what should I do?
If you have several tickets in your PDF file, you can download it quite normally, like a normal ticket. Our system will automatically detect the number of tickets in the file and take care of dividing them. You will be able to choose which ticket you want to sell.
If it turns out that it doesn't work, don't panic! In this case, do not hesitate to contact us by chat. This will allow us to manually separate the files for you and send them back to you so that you can continue your ad.Few readersI have the opportunity to sell my tickets elsewhere than on Passetonbillet, what to do?
The easiest way is to use Passetonbillet as you intended. Of course, you can sell them yourself, but it is very important that you first delete your ad and sell tickets that have not already been sold. This is to be sure that your tickets will not be sold twice.Few readersI sold my ticket on Facebook, what should I do?
If you sold your ticket elsewhere than on Passetonbillet, it is very important that you first delete your ad and sell tickets that have not already been sold. This is to be sure that your tickets will not be sold twice.Few readersIs my ticket sold when I receive a text message?
Yes. If you receive an SMS or an email, then your ticket has been sold! If you are still in doubt, you can check the status of all your announcements in My tickets on sale .Few readersHow to delete a ticket on sale?
To delete a ticket on sale:
1. Go to 'My tickets for sale'
2. Click on 'Update' on the the ticket you want to delete
3. Click on 'Delete' on the right, then 'Yes'Few readersHow to remove the booking code of my PDF ticket?
There are several solutions, you can use the Preview application (Mac) or Adobe Acrobat (PC) to place a white rectangle on the reservation reference.
If you are on a mobile, you can directly annotate the PDF and color the surface containing the reservation reference in white.
Otherwise, you can use free sites like this one (https://smallpdf.com/fr/modifier-un-pdf) to place a white rectangle on the booking reference.Few readers
