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Can I add the IBAN of my Monzo account?
We are aware that Transfertwise now allow Monzo users to generate an IBAN. However, this type of IBAN is different and is not supported by our payment partner. Thus, please do not submit a Monzo IBAN or else your payments will remain blocked on your account until you put a different IBAN. To modify your IBAN, go to 'My Payments' and click on 'Add / Modify my IBAN'.
When will I receive my money?
If this is the first time that you need to receive a payment, make sure to add your IBAN and ID at the top of My Payments. Otherwise, your payments will be pending until you do so. If no dispute is created against you, we will send you the payment for your ticket 24 hours after the departure of the train or start of the event. You can see how many hours are left before we send your payment on the left of each ticket in My Payments. It may take up to a 5 business days for your bank to proc
Is it possible to cancel a sale?
It is unfortunately not possible to cancel a sale on Passetonbillet. Most of the time, the tickets are already downloaded by the buyer and the money has already been sent to the seller. However, if you have a problem with the ticket you sold (ex: cancellation), please contact us so that we can take the necessary measures. We will then be able to contact the buyer. However, there is no guarantee that he or she will agree to cancel the sale.
I have several tickets on the same reservation (ex: return), how can I be sure that the buyer will only use the ticket purchased?
To ensure that the buyer of one of your tickets does not use other tickets under the same reservation, you can delete the reservation number of your PDF ticket. ** However, make sure that the bar code remains unchanged because in the event that your ticket becomes invalid due to your modification, the buyer will be refunded and you will not receive payment for your ticket. **
How to sell a ticket on PasseTonBillet?
Firstly, you have to be logged in. If you don't have an account, you have to create an account in a few seconds here: Once logged into your account: Click on Resell a ticket at the top right of your screen The first time you want to resell a ticket, you need to verify your phone number Then fill out the ticket form Your tickets will then appear, choose the ticket you want to sell (if you want to s
Can I resell a ticket previously purchased on Passetonbillet?
Yes you can.
My ticket is not found, what can I do?
Our system checks each ticket. Thus, the only way to put a ticket on sale is to use our automatic selling form by entering your name or email address linked to the reservation as well as the reservation reference. It is impossible to put a ticket on sale manually on Passetonbillet. If we cannot find your ticket, it is very likely that you entered the wrong information, please check and try again. For Thalys tickets: All Thalys tickets purchased on Thaly.com, Izy.com or SNCB.com can be
How much does it cost to sell a ticket with Passetonbillet?
If you want to sell an e-ticket, selling a ticket is 100% free. We only charge a service fee if your e-ticket is sold. This amounts to only 5% of the price of the online e-ticket. So if you sell a ticket for 20€, we will deduct the service fee of 1 € and transfer the rest to your bank account (19 €). This fees allow us to maintain, storage and develop the website.
When I add my PDF ticket I get a 500 error, what should I do?
If when you add your PDF ticket you receive a 500 error 'It's us not you', this means that your PDF is in encrypted format. It therefore needs to be decrypted to be supported by our system. To decrypt your PDF, you can use the following link, which is 100% free: SmallPDF.com Drag and drop your encrypted PDF in the pink frame Check the box on the right/bottom Click on 'Unlock PDF' Click on 'Download' There we go, your PDF is decrypted and now supp
Can I sell multiple tickets at once?
No, to make the user experience as simple as possible, each ticket must be sold separately. If your PDF contains several tickets (ex: round trip), the software that Passetonbillet uses will automatically recognize the number of pages in your PDF file and will separate them. Each page is considered an individual e-ticket. You can select the e-tickets you want to sell, and only the selected e-tickets will go online.
How to download my Thalys tickets in PDF format?
To download your Thalys tickets in PDF format, you must go to Thalys.com from your mobile or computer (the mobile application does not allow you to download PDF tickets). Click on 'Ticket' at the top right corner Enter your reservation number and name or email address !(Https://storage.crisp.chat/users/helpdesk/website/8a8f70bf5af4c000/capture-decran-2020-01-0
How can I remove the reservation number from my tickets?
You have to edit your PDF ticket, to do this there are different methods. You can use the HiPDF and apply an opaque rectangle on the reservation number. **Important: it is important to delete only the reservation number. If you delete any other information, your ticket will become invalid and you may not receive payment for your ticket. **)
What types of tickets can I sell?
You can use Passetonbillet to sell any type of e-ticket. From a train ticket to an entrance to an amusement park passing by an entrance to a festival, from a theater place to a concert place, or from an entry into a club or for an exhibition, as long as it's an electronic ticket in PDF format. Of course the tickets must be transferable and without restrictions. All tickets purchased through preferential rates (youth card, business) are not resellable on Passetonbillet at this time. **A buye
I added my IBAN and my ID has just been accepted, why does it always say 'Add your ID' in 'My Paiements'?
The 'My Payments' page refreshes every ten minutes. Thus, if your identity document was accepted less than 10 minutes ago, please wait a few minutes and refresh the page, the status of your payments should then change to 'Payment done'. If this is still not the case after 10 minutes, please check that you have received an email confirming that your identity document has been accepted. If the problem persists, please contact us.
Why does Passetonbillet ask me for a copy of my ID?
This is part of our responsibility under the new "Know Your Customer" (KYC) regulations. This requires the collection of certain information when the funds are paid. Since Passetonbillet transfers money from one person to another, we are required by law to ask you for certain personal information such as your full name, your nationality or a copy of your identity document. ** What happens if I don't share this information? ** All payments will be blocked. You will not receive your money until w
How will I know when my ticket will be sold?
Whenever one of your tickets gets sold, we will send your PDF ticket to the buyer and will send you an email and a text message to inform you. In addition, all tickets sold will no longer appear in the 'My tickets for sale' section but in 'My payments'. You will see on each ticket how long the payment will be made (24 hours after the departure of the train). We remind you that once a ticket is sold it is impossible to cancel the transaction.
Can I put a OuiGo ticket on sale before I have the PDF?
We are aware that OuiGo tickets are only issued in PDF format 4 days before the departure of the train. However, it is not currently possible to put a OuiGo ticket on sale until you have received the PDF ticket.
Why am I paid after the event?
In order to guarantee the safety of the transaction, we want to make sure that the tickets sold are valid and that the buyers have not created any dispute against you before sending the payment. If you wish to consult the status of your current payments, you can consult them by going to ** __ My payments __ **.
Can I sell a ticket in pounds or dollars?
At the moment, all transactions on PasseTonBillet are in euros (€). It is therefore not possible to sell a ticket in pounds sterling (£) or dollars ($). However, you can add an English, American or IBAN from any other country and you will still receive your payments on your bank account (sometimes the delays of foreign transfers can be a little longer than French).
Can I use a ticket that has not been sold?
Yes, but it is very important that you delete your ad on Passetonbillet before! Otherwise it is possible that someone buys your ticket at the last minute and cannot access the train or the event. So if you decide to use or give your ticket, ** you must not forget to remove it from Passetonbillet before **!
I have multiple tickets on the same file, what should I do?
If you have several tickets in your PDF file, you can download it quite normally, like a normal ticket. Our system will automatically detect the number of tickets in the file and take care of dividing them. You will be able to choose which ticket you want to sell. If it turns out that it doesn't work, don't panic! In this case, do not hesitate to contact us by chat. This will allow us to manually separate the files for you and send them back to you so that you can continue your ad.
Can I sell a paper ticket on Passetonbillet?
No, unfortunately it is not possible. Passetonbillet only works with original PDF files. Scanned or photographed versions of tickets cannot be sold on Passetonbillet either, as barcodes are often distorted and cannot be scanned.
I sold my ticket on Facebook, what should I do?
If you sold your ticket elsewhere than on Passetonbillet, it is very important that you first delete your ad and sell tickets that have not already been sold. This is to be sure that your tickets will not be sold twice.
How to edit the price of a ticket on sale?
To edit the price of a ticket on sale: Go to 'My tickets for sale' Click on 'Update' on the ticket for which you want to edit the price Change the price in the first rectangle, then click on 'Update Price'
How to delete a ticket on sale?
To delete a ticket on sale: Go to 'My tickets for sale' Click on 'Update' on the the ticket you want to delete Click on 'Delete' on the right, then 'Yes'
Can I contact the buyer of one of my tickets?
Our goal is to simplify and secure transactions between buyers and sellers. It is therefore not possible to contact the purchaser of your ticket directly. However, if a change or a problem concerns a ticket sold, please inform us as soon as possible and we will pass the information on to your buyer.
I have the opportunity to sell my tickets elsewhere than on Passetonbillet, what to do?
The easiest way is to use Passetonbillet as you intended. Of course, you can sell them yourself, but it is very important that you first delete your ad and sell tickets that have not already been sold. This is to be sure that your tickets will not be sold twice.
How to remove the booking code of my PDF ticket?
There are several solutions, you can use the Preview application (Mac) or Adobe Acrobat (PC) to place a white rectangle on the reservation reference. If you are on a mobile, you can directly annotate the PDF and color the surface containing the reservation reference in white. Otherwise, you can use free sites like [this one] (https://smallpdf.com/fr/modifier-un-pdf) to place a white rectangle on the booking reference.