What do I do if the event is cancelled or postponed - as a ticket seller?
What should I do if the event for which I sold a ticket is cancelled?
If the event for which you sold a ticket is cancelled, you must contact the ticket office where the ticket was purchased and request a refund. This action will cancel the ticket.
This is necessary to ensure that the ticket cannot be reused by the purchaser at a later date.
Where can I find the ticket office's contact details to request a ticket cancellation?
The ticket office's contact details are generally available on the website where the ticket was purchased, or in the purchase confirmation emails.
Is it possible to cancel a ticket directly via PasseTonBillet?
No, cancellation must be made directly with the ticket office where the ticket was purchased.
How long does the ticket refund and cancellation process take?
The time required for refunds and cancellations may vary according to the ticket office's policies. We recommend that you contact them as soon as possible for specific information on timescales.
What do I do if the event is cancelled or postponed - as a ticket buyer?
If the event for which you sold a ticket is cancelled, you must contact the ticket office where the ticket was purchased and request a refund. This action will cancel the ticket.
This is necessary to ensure that the ticket cannot be reused by the purchaser at a later date.
Where can I find the ticket office's contact details to request a ticket cancellation?
The ticket office's contact details are generally available on the website where the ticket was purchased, or in the purchase confirmation emails.
Is it possible to cancel a ticket directly via PasseTonBillet?
No, cancellation must be made directly with the ticket office where the ticket was purchased.
How long does the ticket refund and cancellation process take?
The time required for refunds and cancellations may vary according to the ticket office's policies. We recommend that you contact them as soon as possible for specific information on timescales.
What do I do if the event is cancelled or postponed - as a ticket buyer?
Updated on: 28/05/2024
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