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When will I receive my money?

If this is the first time that you need to receive a payment, make sure to add your IBAN and ID at the top of My Payments. Otherwise, your payments will be pending until you do so.

If no dispute is created against you, we will send you the payment for your ticket 24 hours after the departure of the train or start of the event. You can see how many hours are left before we send your payment on the left of each ticket in My Payments.

It may take up to a 5 business days for your bank to process the payment. Also, depending on your bank, the transaction may take a few days to appear on your account. Unfortunately, this process is entirely up to your bank and there is nothing we can do to expedite the transaction. But rest assured, your money is coming!

Why am I paid after the event?
To ensure the safety of our buyers, we want to make sure that your tickets are valid and that the buyers have not created any dispute against you before sending you their payment.

If you wish to consult the status of your current payments, you can consult them by going to My payments.

Updated on: 11/02/2020

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