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Why is my ticket (PDF) not accepted? (500 error, encrypted)

If when you add your PDF ticket you receive a 500 error 'It's us, not you', this means that your PDF is in encrypted format. It therefore needs to be decrypted to be supported by our system.

To decrypt your PDF, you can use the following link, which is 100% free:

Drag and drop your encrypted PDF in the pink frame
Check the box on the right/bottom
Click on 'Unlock PDF'
Click on 'Download'

There we go, your PDF is decrypted and now supported by our system.

Updated on: 14/05/2024

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