TERMS AND CONDITIONS OF USE

“PASSETONBILLET”

1. PREAMBLE

THE USER MUST CAREFULLY READ AND ACCEPT THESE TERMS AND CONDITIONS OF USE OF THE WEBSITE HTTPS://WWW.PASSETONBILLET.FR/ (HEREINAFTER THE “WEBSITE”) BEFORE USING THE SERVICES PROVIDED BY THE COMPANY (AS DEFINED BELOW).

THESE TERMS OF USE DEFINE THE CONDITIONS AND LEGAL OBLIGATIONS RELATING TO THE SUBSCRIPTION TO THE INTERMEDIATION SERVICES OFFERED AND PROVIDED BY THE COMPANY VIA THE WEBSITE.

ANY USE OF AND/OR RECOURSE TO THE SERVICES OFFERED BY THE COMPANY TO USERS IMPLIES UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS OF USE, WHICH THE USER OF THE WEBSITE EXPRESSLY DECLARES AND ACKNOWLEDGES.

USE OF THE SERVICES ON THE WEBSITE IS STRICTLY RESERVED FOR NON-PROFESSIONAL USERS CAPABLE OF ENTERING INTO CONTRACTS UNDER FRENCH LAW.

2. LEGAL NOTICE

Website Publisher: The Website accessible at https://www.passetonbillet.fr is published by NITO, a simplified joint-stock company (SAS) with a share capital of €27,500, having its registered office at 6 rue d’Armaillé, 75017 Paris, France, registered with the Paris Trade and Companies Register under number 513 007 880, with intra-community VAT number FR21513007880 (hereinafter referred to as the “Company”).

Director of Publication: Mr. Benhamou
Personal data contact: support@passetonbillet.fr

Hosting Provider: Amazon Web Services Inc., 410 Terry Avenue North, Seattle, WA 98109-5210, USA, https://aws.amazon.com/ (telephone: +1 206 266 7010)

Customer Support Contact: support@passetonbillet.fr

3. DEFINITIONS

In these Terms and Conditions, the following terms, whether used in the singular or plural, shall have the meanings set out below:

• “Buyer”: any User who purchases a Ticket from a Seller via the Website.
• “Listing”: any advertisement or offer to sell a Ticket created and posted by a Seller on the Website under the conditions of Article 10.
• “T&Cs” or “Terms and Conditions of Use”: these terms and conditions of use of the Website established by the Company and available at https://www.passetonbillet.fr/cgu.
• “Login Credentials”: the username and password enabling each User to access their personal User Account.
• “User Account”: the User’s personal space on the Website, created using their Login Credentials in accordance with Article 7.1 and required for any transaction carried out via the Company.
• “Content”: any content posted by a User on the Website, including texts, photographs, videos, drawings, illustrations, sound elements, trademarks, logos, titles and descriptions.
• “Buyer Service Fees”: the Company’s remuneration for providing Services to the Buyer, as defined in Article 11.1.1.
• “Seller Service Fees”: the Company’s remuneration for providing Services to the Seller, as defined in Article 11.2.2.
• “Transaction Fees”: costs related to the financial processing of a Transaction, including banking fees, card payment fees and online payment platform commissions, borne by the Buyer, as provided in these Terms.
• “Dispute”: any dispute between a Seller and a Buyer relating to a Transaction.
• “Service”: any service (event access, transport, etc.) to which a Ticket grants access.
• “Services”: the services provided by the Company enabling the purchase and resale of Tickets between individual Users, as further described in Article 6.
• “Website”: the online platform published by the Company and accessible at https://www.passetonbillet.fr/.
• “Company”: NITO, a simplified joint-stock company (SAS) with a share capital of €27,500, having its registered office at 6 rue d’Armaillé, 75017 Paris, France, registered with the Paris Trade and Companies Register under number 513 007 880.
• “Rights Holder”: any person responsible, in any capacity, for organizing or providing the Service, holding the rights to exploit or market such Service, including in particular the producer, organizer, rights owner, or service provider.
• “Transaction”: any sale of a Ticket by a Seller to a Buyer.
• “User”: any person browsing the Website and/or using the Services.
• “Seller”: any User offering a Ticket for sale on the Website.

4. INFORMATION FOR USERS, WARNING, NATURE OF THE SERVICES

USERS ACKNOWLEDGE THAT THE WEBSITE IS A SECONDARY TICKET MARKETPLACE CONNECTING INDIVIDUAL SELLERS OF TICKETS FOR VARIOUS SERVICES WITH BUYERS INTERESTED IN ACQUIRING SUCH TICKETS.

IT IS EXPRESSLY REMINDED THAT THE COMPANY IS NOT THE SELLER OF THE TICKETS OFFERED ON THE WEBSITE. AS A TECHNICAL INTERMEDIARY, THE COMPANY ONLY FACILITATES THE CONNECTION BETWEEN SELLERS AND BUYERS AND DOES NOT GUARANTEE THE VALIDITY OF TICKETS SOLD BY USERS.

USERS ACKNOWLEDGE THAT THE COMPANY CANNOT BE HELD LIABLE FOR ISSUES RELATING TO TICKET VALIDITY, INCLUDING COUNTERFEIT, ALREADY USED OR INVALID TICKETS. BUYERS ARE RESPONSIBLE FOR VERIFYING TICKET VALIDITY PRIOR TO USE.

THE COMPANY DISCLAIMS ANY LIABILITY IN THE EVENT OF DENIAL OF ACCESS TO A SERVICE DUE TO INVALID TICKETS. USERS ACKNOWLEDGE THAT THEY BEAR FULL RESPONSIBILITY FOR THE RISKS ASSOCIATED WITH BUYING AND SELLING TICKETS ON THE WEBSITE.

USERS ARE INFORMED THAT TICKET RESALE IS SUBJECT TO SPECIFIC REGULATIONS. PRIOR TO USING THE WEBSITE, USERS MUST ENSURE BY THEIR OWN MEANS THAT RESALE OF THEIR TICKETS IS AUTHORIZED BY APPLICABLE LAW AND BY THE RIGHTS HOLDERS. THE COMPANY PROVIDES NO GUARANTEE IN THIS RESPECT.

TICKET RESALE ON THE PLATFORM IS STRICTLY LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE TICKET. ANY RESALE ABOVE SUCH PRICE OR ANY PRACTICE SIMILAR TO SPECULATION IS PROHIBITED. THIS CAP CONTRIBUTES TO ENSURING FAIR PRICING AND OCCASIONAL USE OF THE SERVICE BY INDIVIDUALS.

THE PLATFORM IS EXCLUSIVELY INTENDED FOR OCCASIONAL, NON-PROFESSIONAL TICKET RESALE BETWEEN INDIVIDUALS. IN ORDER TO PRESERVE THIS MODEL, PASSETONBILLET MAY LIMIT THE NUMBER OF LISTINGS A USER MAY POST OVER A GIVEN PERIOD, TO AVOID ANY REPEATED, SYSTEMATIC OR REGULAR RESALE ACTIVITY.

5. PURPOSE, ACCEPTANCE, VALIDATION

These Terms define the legal framework governing Users' use of the Services, and the relationship between Users and the Company on the Website, including the applicable rights and obligations.

Before accepting these Terms, the User acknowledges having received, in a clear and understandable manner, the useful pre-contractual information required by the French Consumer Code, including information relating to the identity of the Company, the essential characteristics of the Services, prices and fees, payment and performance terms, restrictions relating to Tickets, the absence or limits of the right of withdrawal, and the means of contacting PasseTonBillet.

The User may save or print these Terms provided they are not modified. The version available on the Website shall prevail over any other version, except for amendments made after the User's use of the Services, in accordance with general law.

Prior to using the Services, the User expressly acknowledges having read these Terms and the documents referenced herein, and accepts them without restriction or reservation.

6. EFFECTIVE DATE, DURATION

These Terms were last updated on the date indicated on the first page of these Terms.

These Terms apply for the entire duration of the User's use of the Services.

Users are informed that these Terms may be updated at any time under Article 24.

Any updated version shall be enforceable against Users from the time it is published online.

7. DESCRIPTION OF THE SERVICES

The Website is a marketplace connecting Users to enable Ticket resale.

The Services provided by the Company may include, in particular:

• creating and managing a User Account;
• posting, viewing and managing Listings;
• enabling Transactions between Buyer Users and Seller Users;
• collecting payments, processing refunds and arranging payouts to Sellers;
• making support and dispute management tools available;
• sending service communications relating to a Transaction, a Listing, an Event or a User Account;
• setting up alerts, waiting lists or notifications relating to certain Events or ticket availability;
• implementing security, fraud prevention and transaction verification protocols;
• providing official ticket exchange services, where applicable, in cooperation with organizers, producers, venues, rights holders or ticketing providers.

The Services available may vary depending on the Event, the Ticket category, the rules set by the organizer, the applicable security protocol, the country of residence of the User, or the technical features available on the Website.

7.1. Alerts and waiting lists

PasseTonBillet may allow Users to create alerts, join waiting lists or receive notifications when Tickets become available for certain Events.

These features are intended only to inform the User of possible availability. They do not constitute a reservation, option, priority right, guarantee of purchase, guarantee of price or guarantee that a Ticket will actually become available.

PasseTonBillet may modify, suspend or remove an alert or waiting list feature at any time, in particular for technical, operational, security or Event-related reasons.

The User is responsible for ensuring that their contact details are accurate and that their e-mail or notification settings allow them to receive PasseTonBillet messages.

7.2. Availability of the Services

The Company may modify, improve, suspend or discontinue all or part of the Services at any time, in particular for technical, operational, security, legal or regulatory reasons, or at the request of an organizer, without liability except in the event of a mandatory legal provision to the contrary.

8. ASSESSMENT OF SERVICE SUITABILITY

The User declares having verified that the Services are suitable for their needs prior to use.

The User declares and warrants having received from the Company all information and advice necessary to subscribe to these Terms and waives any challenge on this basis.

The User is responsible for verifying that the Services are suitable for their needs.

The User further declares that they have the knowledge, skills and resources, including human and technical resources, required to use the Services.

9. ACCESS TO THE SERVICES

Browsing the Website and viewing Listings is free of charge.

Access to the Listing and Transaction Services requires the User to follow the account creation process on the Website.

9.1. User Account Creation Request

The User must request creation of a User Account by completing the form available on the Website.

To this end, the User must provide the following information and documents:

• Last name
• First name
• Gender
• Phone number(s)
• Date of birth
• Email address used as the User identifier
• Password and password confirmation
• Country of residence
• Nationality

These elements are required to validate and finalize the User Account.

If the User does not provide them, the Company may not proceed with the account creation request.

Before validating account creation, the User must tick the box “I ACKNOWLEDGE HAVING READ THE TERMS OF USE AND I ACCEPT THEM WITHOUT RESERVATION.” This step is decisive and the User must not tick this box without having read and accepted all clauses of these Terms and the Privacy Policy.

The User is informed that a valid email address is required to receive the account confirmation email.

The username and password constitute the User's “Login Credentials”.

Account deletion

In accordance with Article 17 of the General Data Protection Regulation, the User has a right to erasure of their personal data.

The User may request deletion of their account by contacting PasseTonBillet at:
support@passetonbillet.fr

Upon receipt of the request, PasseTonBillet will delete the account and associated data within a maximum period of one (1) month, unless otherwise required by applicable legal obligations.

Certain information may not be deleted immediately. Payment Service Providers (PSPs) used by PasseTonBillet are subject to regulatory requirements that require them to retain certain data relating to Users' identity, checks and transactions for the applicable legal and regulatory periods, which may range from five (5) to ten (10) years depending on the nature of the data concerned.

These obligations relate in particular to:

• anti-money laundering and counter-terrorist financing regulations;
• accounting and tax obligations;
• fraud prevention requirements.

Data retained by PSPs is securely archived, is not used by PasseTonBillet, and may only be disclosed to competent authorities upon lawful request.

9.2. User Responsibility for Account Creation and Use

The User acknowledges full responsibility for use of their Login Credentials and for use of the Website.

The User warrants that they have all authorizations required to subscribe to the Services.

The User undertakes to provide accurate and truthful information and to choose no identifier that infringes third-party rights, including intellectual property rights, a registered trademark, a corporate name or a family name.

The User undertakes to perform all actions within their personal space under their own Login Credentials and acknowledges that all actions performed under such credentials shall be deemed performed by the User.

The User shall not allow any third party to use their User Account.

In case of loss, misuse or unauthorized use of Login Credentials by another user, the Company shall not be liable and the User must immediately notify the Company.

9.3. Prohibition of automated use and circumvention of the Services

The User must use the Website and the Services personally, loyally and in accordance with their intended purpose.

Unless PasseTonBillet has given prior written authorization, the User is prohibited from:

• using any robot, script, scraper, crawler, automated tool or equivalent process to access the Website, create accounts, publish Listings, purchase Tickets, monitor availability, extract data or interact with the Services;
• massively extracting data, Listings, prices, availability or content published on the Website;
• bypassing, attempting to bypass or disrupting the technical, security, payment, ranking, alert, waiting list or fraud prevention mechanisms implemented by PasseTonBillet;
• creating or using several accounts to bypass restrictions, limits, checks, security protocols or rules specific to an Event;
• using the Website for speculative, professional, abusive, fraudulent purposes or for purposes contrary to applicable regulations or the rules of an organizer.

In the event of behavior that appears abnormal, automated, abusive, fraudulent or contrary to these Terms, PasseTonBillet may, without prejudice to its other rights:

• restrict, suspend or delete the User Account;
• refuse or delete a Listing;
• cancel, suspend or verify a Transaction;
• block or delay a payment, refund or payout;
• require additional supporting documents;
• take any measure necessary to protect the Website, Users, organizers and Transactions.

The User acknowledges that PasseTonBillet may use technical tools to detect such use and to preserve the integrity and security of the Services.

10. LISTING PUBLICATION TERMS

10.1. Conditions of Access to the Listing Publication Service

Posting a Listing is reserved to non-professional Users residing in the countries specified on the Website.

If there is any doubt as to the accuracy of the information provided, the Company may request additional evidence for verification and/or refuse publication of the Listing.

French law
The User acknowledges that any Ticket sale must be occasional. Sellers are strictly prohibited from carrying out this activity as a primary occupation. By using the platform, the Seller confirms that they act as an individual and not as a professional.

PasseTonBillet is intended to facilitate occasional Ticket resale between individuals. In order to preserve this model and ensure use consistent with the spirit of the service:

• PasseTonBillet limits the number of Tickets that a single User may offer for sale over a given period, notably to avoid repeated or systematic use of the platform. By way of indication, a User may only publish a reasonable number of Listings over a twelve (12) month period, and this threshold may be adjusted according to operational needs.
• This limitation aims to maintain strictly occasional use and prevent any activity that may be similar to regular, organized or professional resale. PasseTonBillet may implement automated or manual control tools to detect unusual or excessive activity.
• PasseTonBillet reserves the right to suspend, restrict or delete any User account whose activity indicates excessive, repeated or non-compliant behavior, including in the event of a clear overrun of the reasonable Listing threshold or behavior suggesting regular resale activity.

10.2. Listing Description

The Seller must provide complete information about the electronic Ticket, including at minimum the event name and the sale price.

The Seller undertakes to provide all relevant information, including ticket categories and specific fares (standard, child, accessibility, etc.).

For Tickets assigned to a seat number, it is recommended to specify the seat numbers in the Listing description.

The Seller declares that the information provided in the Listing is accurate and truthful.

The Company may modify information displayed in the Listing or remove the Listing if such information is incorrect or does not reflect the original electronic Ticket.

10.3. Conditions Applicable to the Listing and the Ticket Offered for Sale

10.3.1. Lawfulness of Ticket Resale

In accordance with applicable law, the Seller is only authorized to post a Listing and sell a Ticket if, alternatively:

• The Seller is expressly authorized by the Rights Holder of the Service to sell or offer Tickets for sale
• The Company is authorized by the Rights Holder to operate a ticket exchange enabling Users to buy and sell Tickets directly between themselves

And in any event, cumulatively:

• The Seller does not habitually offer Tickets for sale on the Company’s Website
• The Ticket is not the proceeds of theft

10.3.2. Ticket Resale Price

The resale price is set freely by the Seller within the limits of applicable regulations and these Terms.

In accordance with the law of 27 June 1919, a maximum price is applied to each Listing: the resale price may not exceed the original purchase price of the Ticket, and no Ticket may be resold above face value.

A minimum price is also defined. By default, for all Events, the minimum price corresponds to 80% of the original purchase price. However, depending on agreements with Organizers or the specificities of certain Events, this minimum price may be adjusted.

The Company may remove, without prior notice, any Listing whose resale price does not comply with applicable regulations or these Terms.

Any attempt to resell above the original purchase price may result in temporary or permanent suspension of the User’s account where such behavior suggests speculation or use contrary to the intended purpose of the service.

10.3.3. Original Ticket File

The Seller must upload an original digital Ticket file.
Scanned tickets, photos, or modified files are strictly prohibited.

10.3.4. Restrictions specific to certain Events, categories or fares

Certain Events, Ticket categories or fares may be subject to specific restrictions set by the organizer, the rights holder, the original ticketing provider or PasseTonBillet.

These restrictions may concern, in particular:

• the User's eligibility to purchase or resell a Ticket;
• the nominative nature of a Ticket or the need to present an identity document or proof of entitlement;
• a reduced, subscriber, child, accessibility or other specific fare;
• access conditions imposed by the organizer, the venue or the ticketing provider;
• the number of Tickets that may be purchased or resold;
• the countries from which Tickets may be sold;
• a deferred payment, security, access control or refund protocol;
• any rule specific to an official ticket exchange.

The Seller must ensure before publishing the Listing that the Ticket may be lawfully resold and used by the Buyer under the conditions applicable to the Event.

PasseTonBillet may refuse, remove or modify a Listing, cancel or suspend a Transaction, block a payout or require additional evidence where the Ticket does not comply with the restrictions applicable to the Event, category or fare concerned.

10.4. Exclusivity Relating to the Ticket Offered for Sale

The Seller may withdraw their offer as long as the electronic Ticket has not been sold.

The Company strongly discourages Sellers from offering Tickets for sale through other websites or channels. However, if a sale occurs outside the Website, the Seller undertakes to immediately remove the corresponding Listing.

Once the electronic Ticket has been paid for by a Buyer under Article 11.3, the Seller irrevocably undertakes to sell it to the Buyer.

The Seller is informed that upon payment by the Buyer, a binding and final contract is formed between them. In the event of withdrawal or unavailability of the Ticket, the Seller may incur liability.

11. TRANSACTION PROCESS

11.1. Selecting a Ticket

The Buyer selects on the Website the Ticket they wish to purchase.
They are redirected to the payment page summarizing the total Transaction price and accepted payment methods, as defined in Article 11.1.

11.2. IMPORTANT WARNING ABOUT THE RISKS OF BUYING TICKETS BETWEEN INDIVIDUALS

THE BUYER IS INFORMED AND ACCEPTS THAT PURCHASING ELECTRONIC TICKETS BETWEEN INDIVIDUALS INVOLVES CERTAIN RISKS.

IN PARTICULAR, THE BUYER ACKNOWLEDGES AND ACCEPTS THE FOLLOWING:
Although the Company endeavors to verify Transactions as best as possible, it cannot guarantee the validity of each Ticket offered for sale. All Tickets are listed by individuals and not by the Company, which shall not bear liability in this respect.

11.2.1. Ticket Validity

Accordingly, the validity of electronic Tickets purchased via the Website cannot be guaranteed by the Company. The Buyer expressly acknowledges and accepts that there is a risk that Tickets purchased may be counterfeit, forged or already used, and may not grant access to the Service.

11.2.2. Access to the Service

The Company does not guarantee that purchased Tickets will effectively provide access to the Service. The Buyer expressly acknowledges and accepts that access may be refused if Tickets are considered invalid for any reason, including conflict with the Rights Holder’s terms and conditions.

The Buyer is informed that Tickets may be name-based and may require presentation of an identity document matching the name on the Ticket, failing which access may be denied.

The Buyer must therefore inform themselves prior to any Transaction of any access restrictions and conditions of use applicable to the Service.

By accepting these Terms, the Buyer acknowledges having read the risks of buying Tickets between individuals and agrees to assume full responsibility in case of Ticket validity or access issues.

The Company disclaims any liability in this respect.

11.3. Acceptance of the Terms

Before payment, the User must have read and accepted these Terms and the terms of Stripe, by ticking the following boxes:

• I ACKNOWLEDGE HAVING READ THE TERMS OF USE AND I ACCEPT THEM WITHOUT RESERVATION.
• I ACCEPT STRIPE’S TERMS AND CONDITIONS.
• I ACKNOWLEDGE THAT I HAVE BEEN INFORMED OF THE RISKS OF BUYING TICKETS BETWEEN INDIVIDUALS, INCLUDING THEIR VALIDITY, AND THAT I HAVE INFORMED MYSELF IN ADVANCE ABOUT THE TICKET CHARACTERISTICS, INCLUDING ANY NAME-BASED NATURE, AND ANY ACCESS RESTRICTIONS AND CONDITIONS OF USE THAT MAY APPLY.

This step is decisive and the Buyer must not tick these boxes without having read and accepted all clauses of these Terms and Stripe’s terms.

11.4. Conclusion of the Sale Between Users, Cancellation and Right of Withdrawal

Upon payment of the Transaction by the Buyer under Article 11.1 of these Terms, the Transaction between the Buyer and the Seller is deemed binding and final, without prior validation by the Seller.

Accordingly, Tickets purchased on the Website are neither exchangeable nor refundable, which the Buyer expressly acknowledges and accepts, except in the cases expressly provided for in these Terms, in particular in the event of cancellation of an Event under Article 13 or a Dispute resolved in favor of the Buyer under Article 14.

In accordance in particular with Article L.221-28 of the French Consumer Code, the right of withdrawal may not be exercised for leisure activity services that must be provided on a specific date or during a specific period. In addition, Transactions concluded on the Website are carried out between Users, through a connection service operated by PasseTonBillet.

The Buyer therefore acknowledges that any order validated on the Website is binding and final, subject to the specific procedures provided for in these Terms.

12. FINANCIAL TERMS

12.1. Payment of the Price by the Buyer

After validating their order, the Buyer pays the total Transaction amount comprising:

• the Ticket price set by the Seller;
• Buyer Service Fees and Transaction Fees.

12.1.1. Buyer Service Fees and Transaction Fees

The Company charges service and transaction fees for each Transaction carried out on the Website, corresponding to (i) the fees charged to the Buyer for connecting them with the Seller and using the Website, and (ii) the fees and costs associated with the financial processing of a Transaction.

The amount of applicable Buyer Service Fees and Transaction Fees is shown on the Website at checkout and may be modified by the Company at any time. Any change applies immediately to new Transactions carried out after the update.

Buyer Service Fees vary according to the category and Event and are generally 10% of the Ticket sale price, VAT included. Transaction Fees correspond to the costs associated with the financial processing of a Transaction, including banking fees, card payment fees and online payment platform commissions. They are generally 3% of the Ticket sale price, VAT included.

These fees are borne by the Buyer, with a minimum amount of €3 including VAT applied per ticket purchased. All displayed fees include all applicable taxes.

Any attempt to circumvent Buyer Service Fees or Transaction Fees is prohibited and may be considered an attempted fraud.

12.1.2. Payment Methods

Payment is made in euros by bank card (Visa, Mastercard) through the secure online payment platform operated and managed by Stripe, accessible at https://stripe.com/fr.

By using Stripe's electronic payment system, the User accepts Stripe's terms of sale, available at: https://stripe.com/fr/resources/more/general-terms-and-conditions-of-sale-france

The Company never has access to confidential payment information relating to the payment method used by the User to pay the Price, even if the User chooses to save payment data on the Website.

The Transaction is secured by SSL encryption to strengthen the protection of personal data linked to the payment method.

The User warrants to the Company that they have the necessary authorization to use the chosen payment method and that sufficient funds are available to cover all costs resulting from payment of the Price.

Computer records kept in the Company's information systems under reasonable security conditions shall be considered evidence of Transactions and payments between the Parties.

Payment is processed and managed directly by Stripe. The Company has no control over the payment, currency conversion or transfer of funds itself, nor over any fees inherent in these operations. Stripe is therefore solely responsible for payment terms and operations.

12.2. Payout to the Seller

Payout of the Ticket price to the Seller is subject to the following conditions:

• the Seller must provide a valid identity document: national identity card, passport or driving license;
• the Seller must provide their IBAN in advance;
• ticket sales are restricted to certain countries. The list of eligible countries is available on this page: https://help.passetonbillet.fr/en/article/from-which-countries-can-you-sell-tickets-1ytr6dg/.

Payout procedure

When the Ticket is sold, PasseTonBillet sends the User an e-mail informing them of the Transaction. This e-mail contains a link allowing the User to provide their IBAN and send a copy of their official identity document.

Pursuant to Article L561-5 of the French Monetary and Financial Code, no bank transfer may be made until the User has provided the required documents enabling their identity to be verified.

Validation by Stripe

Stripe authorizes PasseTonBillet to make the transfer to the User's bank account once it has received and validated a valid identity document. This document must meet Stripe's criteria.

PasseTonBillet remains available to help the User validate their documents at support@passetonbillet.fr.

Refusal of the copy of the official identity document

Stripe may refuse a copy of an official identity document for the following reasons:

• illegible document;
• document not accepted;
• expired document;
• incomplete document;
• name on the document differs from the name entered on PasseTonBillet services;
• falsified document;
• document belonging to a minor;
• specific case identified by Stripe.

If the document is refused, the User receives an e-mail informing them that the document has not been validated and that the operation must be restarted. There is no limit on the number of attempts to submit a valid document.

Protection of identity documents

PasseTonBillet does not store any identity document in its system. All documents submitted are immediately sent to Stripe, which performs the required checks securely (see the Privacy Policy: https://help.passetonbillet.fr/en/article/privacy-policy-1s50s7z/).

Additional checks

Payment providers used by PasseTonBillet may cross-check the information provided against their own databases and public databases in order to detect possible suspicious behavior. Following this analysis, the User may be required to provide additional identification documents.

These documents must be original copies and must not be altered, for example by adding a watermark. Once the checks have been completed, these documents are deleted by the payment providers.

As part of anti-money laundering and counter-terrorist financing obligations, Stripe or any other payment provider may request additional information or supporting documents, in particular where the User holds or has held important public functions, is connected to a person concerned by such functions, or where the nature, purpose, origin or destination of funds requires enhanced checks.

PasseTonBillet and its payment providers may suspend, delay or refuse the execution of a payment or payout where they do not have sufficient information to satisfy their legal or regulatory obligations. They may also be required to transmit certain information to competent authorities where such transmission is required by applicable regulations.

12.2.1. Non-compliance with Know Your Customer (KYC) requirements after 12 months

The Seller receives several e-mail reminders from PasseTonBillet to validate their documents and receive payment. If, despite several reminders from PasseTonBillet, the Seller does not comply with KYC requirements and does not validate their identification documents within 12 months after the Ticket sale, the Seller may no longer claim payout of the funds.

PasseTonBillet also remains available at support@passetonbillet.fr to assist the User in validating their documents.

PasseTonBillet shall not be liable if the User does not receive the reminders where the inability to receive these communications is due to factors attributable to the User, such as a closed e-mail address, full inbox, filtering or blocking of e-mails.

The amounts remaining in the User's account will then be retained by PasseTonBillet to cover administrative costs and fees charged by the payment provider for managing inactive wallets. These funds shall become the definitive property of the Platform and shall not be refundable under any circumstances.

The User acknowledges that this retention results directly from failure to comply with KYC verification obligations and that the User has been duly informed of this policy.

12.2.2. Deferred payment and suspension of payout

For certain Events or Transactions, PasseTonBillet may set up a deferred payment mechanism intended to secure the Transaction between the Buyer and the Seller.

Where deferred payment applies, payout of the Ticket Sale Price to the Seller is suspended until the end of the Event or until expiry of the control period applicable to the Transaction.

Payout to the Seller remains subject in particular to:

• validation of the Seller's identity information and bank details by Stripe or any other payment provider;
• the absence of an ongoing Dispute or claim relating to the Ticket;
• the absence of cancellation or postponement of the Event justifying blocking or cancellation of the Transaction;
• the absence of suspicion of fraud, invalid Ticket, duplicated Ticket, Ticket obtained unlawfully or breach of these Terms;
• compliance with the rules specific to the Event, the organizer, the original ticketing provider and the Website.

The Seller acknowledges that deferred payment is a measure to secure the Transaction and cannot give rise to any indemnity, compensation or late payment interest where payout is suspended under the conditions provided for in these Terms.

PasseTonBillet may set up, modify or withdraw deferred payment depending on Events, Ticket categories, security protocols, identified risks or requests from the organizer.

12.2.3. Payout timing and conditions

Payment to the Seller will take place only after verification and validation of the information by Stripe or any other payment provider that may replace it. Funds collected by PasseTonBillet for Ticket payments are paid by bank transfer to the Seller.

Funds are paid to the Seller within the indicated periods, with a minimum of 7 days after the sale date on PasseTonBillet.

The periods indicated above correspond to initiation of the bank transfer by the Company to the Seller's IBAN account, of which the Seller will be notified by e-mail. They do not prejudge any additional delays applied by the payment service provider. In any event, opening a Dispute suspends any payment until the Dispute is closed.

Payment is made through the secure online payment platform operated and managed by Stripe, accessible at https://www.stripe.com/fr. By using Stripe's electronic payment system, the Seller accepts the Stripe Connected Account Agreement without reservation: https://stripe.com/fr/legal/connect-account

12.2.4. Seller Service Fees

The Company charges Seller Service Fees only when the sale is effectively completed. These Service Fees are calculated as a percentage of the Ticket sale price, are borne by the Seller and are generally 5% of the sale price, VAT included.

The amount of applicable Service Fees is shown on the Website and may be modified by the Company at any time. Any change to Service Fees applies immediately to all new Transactions carried out after the update.

12.2.5. Financial Responsibility

The Seller is solely responsible for all tax obligations relating to the sale of Tickets on the Website, including the declaration and payment of all applicable taxes.

The Company reserves the right to suspend or terminate any User Account in the event of non-payment of Service Fees, fraud or breach of these Terms.

12.3. Paid Options

In some cases, Seller Users may subscribe to paid options to improve the visibility of their Listings. The prices and conditions of paid options are detailed on the Website. Payment for paid options must be made when the Listing is published, and no refund will be granted if the Listing is removed for non-compliance with these Terms or applicable laws.

12.4. VAT

VAT applicable to electronic Tickets resold on the platform by the Seller must have been paid on the original Ticket before it is offered for sale. PasseTonBillet applies the VAT rate of the Buyer's country of residence to the Service Fees and Transaction Fees collected through Stripe.

13. CANCELLATION OR POSTPONEMENT OF AN EVENT

13.1. Role of PasseTonBillet

Tickets listed on the Website relate to Events decided, organized and operated by third-party organizers. PasseTonBillet enables the supervised resale of these Tickets between Users, but does not take part in the organization, programming, production, public reception or conduct of the Event.

By buying or selling a Ticket on a PasseTonBillet ticket exchange, the User understands that decisions relating to the Event are the responsibility of the organizer, including whether the Event is maintained, cancelled or postponed, its access conditions and any refund rules applicable to the original Ticket.

13.2. Buyer refund

When the organizer informs PasseTonBillet that an Event has been cancelled, PasseTonBillet refunds Buyers who purchased on the Website a Ticket affected by that cancellation.

The Buyer may also report the cancellation directly from their account by opening a Dispute with the reason “event cancelled” from their user area.

When a refund is processed by PasseTonBillet, the Buyer receives an e-mail indicating in particular that the refund has been made, the amount refunded, the indicative processing time and the payment method used.

The refund only covers the Ticket Sale Price paid on the Website. Service Fees and Transaction Fees are retained by PasseTonBillet and are not refundable in the event of cancellation or postponement of the Event, except where mandatory legal provisions provide otherwise.

13.3. Seller situation

In the event of cancellation of the Event, PasseTonBillet does not refund the Seller who sold a Ticket on the Website.

The Seller who initially purchased the Ticket from the organizer, the original ticketing provider or another sales channel must contact that party directly to determine any possible refund, credit, replacement ticket or compensation.

If PasseTonBillet refunds the Buyer, the Seller does not receive the Ticket Sale Price corresponding to the cancelled Transaction.

13.4. Limitation of liability

PasseTonBillet implements the means necessary to process refunds falling within its scope. However, PasseTonBillet cannot be held liable for bank processing delays, errors in the bank details or payment information provided by the Buyer, decisions made by the organizer, or difficulties linked to the refund rules applied by the organizer or original ticketing provider.

PasseTonBillet cannot be held liable for the cancellation, postponement, content, quality or conduct of an Event.

14. INVALID TICKETS AND OPENING A DISPUTE

If there is an issue with an electronic Ticket purchased on the Website, the Buyer may report an invalid Transaction by opening a Dispute.

14.1. Deadline to Open a Dispute

A Dispute must be opened by the Buyer within the following time limits, failing which it shall be time-barred:

After the periods indicated above, PasseTonBillet will not process any Dispute request. During the review of the Dispute, the Company blocks payout of the Ticket price pending resolution.

14.2. How to Open a Dispute

Only Disputes opened by the Buyer directly from their User Account on the Website will be taken into account and processed by the Company. Sending an e-mail, using chat or any other communication method will not be considered opening a Dispute.

14.3. Dispute Handling

Upon receipt of a Dispute, the Company examines the relevant Transaction based on all available information, the Parties' statements, submitted documents and the technical tools and technologies available to it.

At the end of this analysis, the Company may make one of the following decisions:

Decision (1): Dispute resolved in favor of the Buyer

The Company considers that the invalidity of the Transaction is attributable to the Seller.

In this case:
• the Transaction is cancelled
• the Buyer is refunded
• the Seller is not paid

Any additional costs related to the situation, such as buying another ticket, travel or other expenses, remain borne by the Buyer in accordance with these Terms.

The Seller assumes full responsibility for the risks linked to use of the items sent to the Buyer, such as a PDF e-ticket or QR code.

In the event of an obvious error by the Seller when completing the Listing, such as the Event date, as established by the Company, the Dispute is automatically resolved in favor of the Buyer.

Decision (2): Dispute resolved in favor of the Seller

After analysis, the Company considers that:
• the Ticket is valid;
• the reported issue is not attributable to the Seller;
• the Listing complies with the Website Terms.

In this case:
• the Transaction is confirmed
• the Buyer is not refunded
• the Seller is paid for the Ticket sale

Any additional costs incurred by the Buyer, such as buying another ticket, travel or other expenses, remain borne by the Buyer.

14.4. Report or suspicion of fraud

In the event of a report, serious doubt or suspicion of fraud concerning a Ticket, Listing, User Account or Transaction, PasseTonBillet may take any useful measure to secure the platform, Users, the organizer and the Transactions concerned.

The following may in particular be considered fraudulent or non-compliant:

• falsified, duplicated, already used, cancelled, stolen or unlawfully obtained Tickets;
• Tickets sold without authorization from the legitimate holder or in breach of the organizer's rules;
• false, incomplete or misleading information provided in a Listing or in connection with a Dispute;
• use of a fraudulent or unauthorized payment method;
• use of multiple accounts, scripts, robots, automated tools or any process intended to bypass the Website rules;
• any attempt to circumvent Service Fees, Transaction Fees, security checks or restrictions specific to an Event.

In the event of suspected fraud or non-compliance, PasseTonBillet may in particular:

• temporarily or permanently block the Listing concerned;
• suspend the Transaction or the Seller's payout;
• request any useful supporting document from the Buyer or Seller;
• consult, where necessary, the organizer, the original ticketing provider, access control or any relevant technical provider;
• cancel the Transaction and refund the Buyer where the available evidence justifies it;
• refuse the Seller's payout where the fraud or non-compliance is attributable to the Seller;
• suspend, restrict or delete the User Account concerned;
• transmit useful information to competent authorities where the situation justifies it.

The User undertakes to cooperate in good faith with PasseTonBillet in connection with any verification. If the User fails to respond or provide sufficient evidence within a reasonable period, PasseTonBillet may decide on the basis of the information available to it alone.

15. ROLE OF THE COMPANY, TECHNICAL INTERMEDIARY

The Company acts exclusively as a technical intermediary connecting Seller Users and Buyer Users on the Website.

As a hosting provider, the Company is subject to the liability regime set out in Articles 6.I.2 and following of French Law No. 2004-575 of 21 June 2004 (Confidence in the Digital Economy).

Accordingly, the Company cannot be held liable for the content of Listings published by Users or generally for messages and content exchanged on the Website and provides no express or implied guarantee in this respect.

Unless otherwise stated in these Terms, the Company does not control the quality, legality, truthfulness or accuracy of Listings. Therefore, it does not guarantee that Tickets comply with laws and regulations, nor that Tickets are authentic or available.

Users are informed that the Company remains a third party to the relationship between Seller and Buyer in a Transaction.

Accordingly, the Company shall not be deemed a party to the Ticket sale contract concluded between them.

16. TECHNICAL PROVISIONS

16.1. The User is informed that they must have an Internet or telecommunications connection to access the Website and use the Services.

16.2. Access to the Website depends in particular on the equipment, browser, network and telecommunications services used by the User. These elements are not controlled by PasseTonBillet.

The User must use compatible equipment, secure their credentials and protect their devices, files and software against any risk of loss, intrusion, malware or unauthorized access.

PasseTonBillet uses reasonable means to ensure the operation of the Website and Services. Their availability may nevertheless be affected by maintenance operations, technical incidents, network overload, service interruption or any measure necessary for the security of the Platform.

PasseTonBillet does not guarantee that the Services will be continuously available, free from anomalies or compatible with all equipment and configurations used by Users.

PasseTonBillet is not required to provide personalized technical assistance, unless specifically agreed in a separate agreement.

16.3. Unless a warranty is imposed by law, PasseTonBillet does not guarantee that use of the Website will produce any particular result for the User.

Any technical claim relating to the Services may be sent by the User to PasseTonBillet by e-mail at support@passetonbillet.fr.

16.4. The Website may contain links to third-party websites or services. PasseTonBillet does not control these third-party websites and cannot be held liable for their content, availability, terms of use or the consequences of consulting them.

Similarly, PasseTonBillet cannot control all links published by third-party websites to the Website. The existence of such a link does not imply approval of the third-party website concerned.

17. LIABILITY

17.1. The Website is provided as is, without any warranty, express or implied, other than those required by applicable law.

The Company undertakes to use best efforts to secure access, browsing and use of the Website. The Website is in principle accessible 24/7 subject to outages and maintenance.

The Company is only bound by an obligation of means.

Any use of the Services by the User causing damage to the Company must be indemnified by the User.

To the extent permitted by law, the Company shall not be liable for:

• indirect, material or immaterial damages arising from unavailability or use of the Services
• damages caused by breach of obligations by a User
• transmission failures, loss, delay or errors beyond its control
• sending messages or data to an incorrect or incomplete address
• failure to receive data for any reason, or data being illegible or unusable
• inability of the User to access or use the Website for any reason
• interruption or suspension of the connection and resulting damages, or consequences for personal activity

It is reminded that the Company is a third party to the sale relationship between Seller and Buyer and bears no liability in this respect.

17.2. Users are solely responsible for direct or indirect damages caused to other Users or third parties due to Listings, Content, information or documents posted on the Website.

The User acknowledges and accepts that they are solely responsible for information provided when creating their User Account.

17.3. The User acknowledges full awareness of this Article, including warranties and liability limitations, which are essential conditions without which the Company would not have granted access to the Website and Services.

18. EDITORIAL RESPONSIBILITY, MODERATION

The User acknowledges and accepts:

• they are solely responsible for the Content and Listings they publish and make accessible, and for any document or information they transmit, and bear full editorial responsibility
• the Company may delete or refuse a Listing at any time, without compensation or refund, if it violates French law, these Terms, or third-party rights
• the Company may request documents to verify status declared at account creation or modifications, and rights and authorizations required to publish a Listing, and failing submission, may delete or refuse the Listing without compensation or refund

Accordingly, the Company reserves the right to:

• delete, without notice or compensation, any Content and/or Listing reported to it that may infringe third-party rights or fail to comply with law or these Terms
• suspend or prohibit access to Services for any User breaching these Terms
• immediately suspend the User account and ongoing Transactions in case of suspected fraud

Users are informed that the Company uses automated control systems before publishing a Listing.

The Company may therefore refuse to publish or may delete a Listing if it appears likely to infringe third-party rights or not comply with these Terms.

19. ILLEGAL CONTENT, COMPLAINT, MODERATION

As a hosting provider within the meaning of Article 6-I-7 of French Law No. 2004-575 of 21 June 2004, the Company cannot organize general monitoring of hosted Content and cannot determine its legality.

If a User or third party considers that any Content published on the Website may be manifestly illegal, they may report it to the Company.

In accordance with Article 6-I-5 of the same law, the Company may request that the reporting party provide in writing, at support@passetonbillet.fr, the following:

• name(s), first name(s), date and place of birth, postal address
• date of the report
• identification elements of the disputed Content
• URL address(es) of the disputed Content
• reasons for removal, including legal provisions and factual justifications
• a copy of correspondence sent to the User who posted the Content requesting removal or modification, or justification that the author could not be contacted

The reporting party undertakes not to abuse this procedure, failing which they acknowledge they may face criminal prosecution under Article 6.I.4 of the same law, which provides that presenting content as illegal in order to obtain its removal while knowing such information is inaccurate is punishable by one year of imprisonment and a €15,000 fine.

20. INTELLECTUAL PROPERTY

20.1. Company Intellectual Property Rights

The Company is the exclusive holder of intellectual property rights on the Website, including texts, comments, works, illustrations, videos and images, whether visual or audio, published by the Company, as well as databases for which it is the producer, excluding content sent by the User via the contact form, which remains the User’s exclusive property.

These works are protected by copyright, trademark law, patent law, database rights and image rights worldwide.

The Company grants a license to reproduce and display the Website strictly for personal use in connection with viewing the Website and using the Service.

This license excludes any right for the User to modify, copy, translate, disseminate, publish, transmit, distribute, produce, display or transfer rights in the Website.

Only private use is authorized in accordance with the French Intellectual Property Code, subject to any stricter provisions.

Any other use constitutes infringement and is punishable, unless prior written authorization is obtained.

Framing, deeplinking, and inlinelinking to the Website are strictly prohibited.

Any total or partial copying, scraping, or reproduction of the Company’s database is strictly prohibited without prior written consent.

The Company may integrate third-party API modules such as Google Maps, LinkedIn and Facebook, governed by third-party licenses.

20.2. User Intellectual Property

Listings content belongs to the Users who post it.

However, by publishing Listings on the Website, the User grants:

• to the Company (i) a non-exclusive, transferable, sublicensable, royalty-free worldwide right to use the Listing Content as it is published on the Website, and (ii) a license over all intellectual property rights related to the Content, including copyrights for elements used in the Listing, for the entire legal term of such rights and worldwide

Granted rights include the right to reproduce, represent, distribute, adapt, modify, create derivative works, translate all or part of the Content by any means, in any form and on any media known or unknown to date, in connection with operating the Website or the Company’s business, for commercial or non-commercial purposes, including advertising, and for dissemination on social networks where the Company is present, including Facebook, Instagram and Twitter pages.

The User consents to reuse of their Listing and its Content on social networks, including Facebook, Instagram and Twitter.

Accordingly, the User acknowledges having read and accepted the terms of use of Facebook, Instagram and Twitter, especially regarding reuse of Content and personal data. The Company may oppose unauthorized reproduction and exploitation by third parties of Listings and their Content.

• to other Users, a non-exclusive right to access the Content via the Website and to use it as permitted by Website functionalities and subject to these Terms, worldwide

21. DATA PROTECTION, PERSONAL DATA

All information relating to collection and processing of personal data and to cookies is available in the personal data policy at https://www.passetonbillet.fr/privacy.

22. CORRESPONDENCE, EVIDENCE

Unless otherwise stated, correspondence between the parties is conducted by e-mail via the Website.

Pursuant to Articles 1365 et seq. of the French Civil Code and, where applicable, Article L.110-3 of the French Commercial Code, the parties acknowledge that information delivered by e-mail is binding evidence between them unless a duly authenticated and signed reminder in writing contradicts it.

Elements such as time of receipt or sending and the quality of received data shall be evidenced primarily by the Company’s information systems or by computerized procedures, unless written evidence to the contrary is provided.

Users are informed that connection and validation logs will be retained by the Company in compliance with personal data processing provisions.

23. FORCE MAJEURE

23.1. Any event beyond the Company’s control against which it could not reasonably protect itself constitutes force majeure and suspends obligations, including without limitation: strikes, technical failure (utilities, telecom operators, internet access providers or hosting providers, registrars, etc.), energy supply interruption, epidemic, pandemic, failure of electronic communication networks used by the Company or any substitute networks.

23.2. The Company shall not be liable or deemed in breach for non-performance due to force majeure as defined by law and French case law, provided it notifies the other party and uses reasonable efforts to minimize harm and resume performance as soon as possible after the force majeure event ends.

24. UPDATES TO THE TERMS

These Terms may be modified at any time at the Company's initiative, in particular for legal, regulatory, technical, operational or economic reasons, or due to changes in the Services.

Minor changes, such as typographical corrections, link updates, editorial clarifications or adjustments that do not substantially affect Users' rights and obligations, may apply as soon as they are posted on the Website.

Substantial changes to these Terms will be brought to Users' attention by any appropriate means, including by e-mail or on their next connection to the Website, within a reasonable period before they take effect where the nature of the change justifies it.

Continued use of the Services after the amended Terms enter into force constitutes acceptance of the new terms. A User who refuses the new Terms may stop using the Services and request deletion of their User Account under the conditions provided for in these Terms.

25. ENTIRE AGREEMENT

These Terms constitute the entire agreement between Users and the Company. They prevail over any prior or subsequent proposals or correspondence and any other provisions in exchanged documents relating to the subject matter, unless a signed amendment is executed by authorized representatives of both parties.

26. SEVERABILITY

If one or more provisions of these Terms are held invalid under a law, regulation or final court decision, the remaining provisions shall remain in full force and effect.

Where applicable, the Company undertakes to remove and replace the invalid clause immediately with a legally valid clause.

27. HEADINGS

In case of difficulty of interpretation between an article heading and a clause, headings shall be deemed unwritten.

28. MEDIATION, JURISDICTION CLAUSE

In the event of a dispute, you may submit a written complaint to support@passetonbillet.fr.

If the dispute persists despite your written complaint, you may refer the matter free of charge to the competent consumer mediator designated by the Company, without prejudice to your right to bring proceedings before a competent court. The competent mediator’s contact details must be specified in these Terms once the applicable mediation scheme has been validated.

You must contact the mediator within a maximum of one (1) year from the date of your written complaint to the Company.

The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore no longer mentioned as an available referral route.

29. APPLICABLE LAW AND JURISDICTION

These Terms are governed by French law, without prejudice to any mandatory provisions of the law of the User's country of residence.

These Terms are drafted in French. In the event of translation into one or more languages, only the French version shall prevail in the event of difficulty of interpretation, unless mandatory legal provisions provide otherwise.

The User acknowledges that the Services are offered within the framework of the applicable French regulations. It is the responsibility of any User accessing the Website from another country or using the Services from another country to verify that such access and use are compatible with the rules locally applicable to them.

In the event of any dispute regarding the validity, interpretation and/or performance of these Terms, the parties agree that the courts of Paris shall have exclusive jurisdiction, subject to any mandatory procedural rules to the contrary.

Updated on: 06/07/2026