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Privacy Policy



This privacy policy specifies the conditions for processing the personal data of any user on the platform.
The person responsible for processing personal data is the company NITO, a simplified joint stock company with share capital of €27,500, whose head office is located at 15 boulevard Victor Hugo, 92 200 Neuilly Sur Seine, registered in the Trade and Companies Register. Nanterre under number 513 007 880.

Personal data

With the strict aim of offering a secure service for reselling tickets between individuals, PasseTonBillet collects information about its users. PasseTonBillet acts as data controller and processes your personal data in strict compliance with the applicable GDPR regulations.
PasseTonBillet transmits, if necessary, personal data to ticketing providers, our payment provider Mangopay and
event organizers to ensure ticket security. This data is only transmitted after the user has expressly accepted our
general conditions provided for this purpose.

“GDPR” means the General Data Protection Regulation. It is the European reference text for the protection of personal data.
You can consult these regulations by clicking here.

Personal data collected

The data we collect may include personal data allowing you to be identified and is mandatory for managing transactions (telephone number, email, last name, first name, date of birth, country of birth, nationality, IBAN, ID).

We also collect and analyze other information indirectly, such as your Internet Protocol (IP) address, connection and browsing data, email addresses and telephone numbers used to contact our customer service, your order history.

During some visits, we may use software tools such as Google Analytics to measure and collect session information, including page response times, download errors, visit duration and information regarding interactions on certain pages.

Google ID: we use your Google ID, Google Mail.

Managing your transactions

The personal data collected and processed are primarily used to manage your transactions depending on whether you use our site to sell or buy tickets.

Fight against fraud

We are committed to providing our users with impeccable quality of service. Thus, we may be required to use the personal data that we collect during the sale of ticket(s) on our site to determine the risk of fraud associated with each order and to protect buyers against possible fraudulent sales of tickets. tickets.

We may be required to take additional transaction security measures, in particular by requests for supporting documents containing personal data, if the results of surveillance and control operations so require.

Please note that the transaction will be suspended for the duration of verifications and that the latter may be canceled if the analysis carried out by our experts does not guarantee the reliability of the transaction. At the end of these, all of the information that you have communicated to our expert service will be systematically deleted.

The order may also be canceled in the event of fraudulent use of a payment method, and your personal data will also be used to notify you.

Sending newsletters

When creating your customer account on our site, and at any time by clicking on the link provided for this purpose, we offer to keep you informed by e-mail of our news and good deals, but also of those from our partners and/or organizers. To consent, simply check the box(es) provided for this purpose at the end of the form.

If you are already a user of our site, by application of article L.34-5 of the Postal and Electronic Communications Code, we may send you information by e-mail on similar events and services. to those you purchased.

You have the possibility to object to all of these communications, by refraining from checking the acceptance box when creating your account and, subsequently, by unsubscribing from our database using the link hypertext provided at the bottom of the page of each of our mailings.

Alert management

We invite you to stay connected to your favorite artists, venues, events or even train journeys and to receive an e-mail each time a new date/announcement is posted on the site. To do this, simply enter your email address in the section provided for this purpose available in each of the files corresponding to your search criteria. You can then administer your alerts from your customer account and delete them, if necessary.

Sharing personal data with third parties

For the purposes of carrying out your transactions, your personal data is transmitted between the Seller and the Buyer. The use made of your data is then their entire responsibility.
To be able to ensure the purposes described in this document, we also share certain personal data with technical service providers with whom we are contractually linked and who have made strict commitments to compliance with applicable regulations and security.

Organizers: the organizer has the right to ask PasseTonBillet for access to data concerning the resale of tickets for their event.
This information can be used by event organizers as they see fit. In this case, the event organizer acts (as a separate controller) in accordance with its own privacy policies.

Our website and our platform are hosted on servers provided by the company AWS which has no access to your data.
In order to manage payments on the site, we have implemented the payment solution marketed by the company MANGOPAY.

Transfer outside the European Union

Your personal data is not processed or transferred outside the European Union.

Data protection

We have implemented physical, logical and organizational protection measures necessary to preserve the security of your data during its collection, processing and transfer. In addition, we have raised awareness and trained our staff who are bound by a strict obligation of confidentiality, and we have implemented a rigorous internal security policy.

However, it remains your responsibility to protect your password and not to communicate it to anyone. Likewise, if you share a computer, you must log out after each use.

Data retention period

Your personal data is kept until the purpose for which it was collected has been fulfilled, subject to our legal obligations in terms of retention to enable us to justify our activity in the event of an audit.

We will only use the data allowing us to contact you outside of an order for a period of 1 year, in accordance with the legislation. This period begins when the data is collected or after your last contact. At the end of this period, your data will be deleted, anonymized or archived in accordance with our legal retention obligations.

Access rights

In accordance with the “Informatique et Libertés” law of January 6, 1978, the user has the right to access and rectify information that concerns him or her. You can also, for legitimate reasons, object to the processing of data concerning you.

You can exercise these rights by contacting: or on the customer support chat.

We will respond to your request within a maximum period of two months, provided that your request is not manifestly unfounded or abusive.

You also have the right to complain which can be filed with the CNIL, the competent authority on French territory, online on the website or in writing at 3 Place de Fontenoy – TSA 80715 – 75 334 Paris Cedex 07.


A cookie is a small computer file, a tracer, placed and read for example when consulting a website, reading an email, installing or using software or software. a mobile application, regardless of the type of terminal used.

Session cookies
There are several types of cookies, depending on their retention period and their purpose. Most of the cookies we use are automatically deleted from your hard drive when you exit your browser. Session cookies are used, for example, to offer you the shopping cart function on several pages and to maintain your connection to your customer account.

Functional cookies
In order to recognize you and remember your preferences, to make our site more welcoming, more efficient and more secure, to best adapt our offer and to allow you to surf as comfortably as possible on our site, we also use functional cookies. temporary files that are saved on your hard drive and erase themselves after the set period.

Performance and statistics cookies
In addition, we use performance and statistical cookies which collect information relating to the use made of our site, in particular through Google Analytics, thus allowing us to continually improve it.

Data saved in cookies
Only pseudonymous or anonymized data is recorded in the cookies used by our site. When the cookie is activated, it is assigned an identification number and your personal data is in no way assigned to this identification number. Your name, your IP address or any similar data allowing a direct assignment of the cookie to your person are not stored on the cookie.

Updated on: 14/05/2024

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