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Privacy Policy


NITO SAS, RCS Nanterre 513 007 880

NITO's head office is located at 15 boulevard Victor Hugo, 92200 Neuilly Sur Seine.
The contact email address is:

The publisher grants the user the right to consult the site
(and associated sub-domains) for its strictly personal and private use. Any reproduction, redistribution or total or partial commercialization of the content is prohibited.


The Site is hosted by Amazon Web Services Inc., located at 410 Terry Avenue North, Seattle, WA 98109-5210, USA - (phone: 001 206 266 7010)


Privacy Policy Legislation

Protecting your privacy is very important to us. We comply with the General Data Protection Regulation (GDPR), which replaces the various privacy laws of the member states of the European Union since May 25, 2018.

Personal data

In this Privacy Policy, the notion of "personal data" means all information allowing, directly or indirectly, to identify you. This definition is consistent with the relevant legislation.

What personal data do we collect and why do we use it?

We may collect different types of personal data about you when you use our website:

General information: name, date of birth, gender, city and country of residence, telephone number, e-mail address and avatar.

We are using :
general information about you to contact you appropriately
your email address to send you information and updates regarding your transaction(s)
If you give your consent (optional)
we may also send you information on other topics that may be of interest to you via a newsletter
your avatar as well as your city and country of residence are used to personalize your account
your phone number allows us to check if it exists and if it is yours.
During the sale of tickets, your telephone number may be transferred to the ticket buyer in order to facilitate exchanges between the buyer and the seller if necessary
Once your ticket is sold, we send an email and SMS to your phone number.

your payment information allowing us - and the sub-contractors we work with - to process and record your payments.

Specific identification of the Facebook Connect app
Google Connect ID
Electronic identifiers: IP address, cookies and pixels

We are using :

Your IP address, cookies (cookies) in order to communicate with you in a language you speak and present you with content related to your country of residence.
Fraud prevention: Technical and personal information
We use personal data to prevent fraud (fraudulent users).

Specific identification of the Facebook application:
We use your Facebook ID, avatar, name, Facebook email address, friends and residence to (allow you to) complete your account (optional). This “Facebook data” will be displayed on our Websites when you sell tickets to enhance the security of buying second-hand tickets for (potential) buyers.

Google ID
We use your Google ID, Google Mail. First name, last name, location; this “Google data” will be displayed on our Websites when you sell tickets to enhance the security of second-hand ticket sales for (potential) buyers.

Consent :
we ask your permission to send newsletters by e-mail.
This authorization can easily be canceled via the unsubscribe link present in each newsletter.

Deletion of personal data

Please note that you can also modify or delete your personal data by logging into your own account.
At any time, you can delete your PasseTonBillet account and data.
To delete your profile, in the 'My Profile' tab then click on 'Delete my account'.

If you have any questions or concerns about this Privacy Policy or your privacy, you can contact our Data Protection Officer via

Why can we process your personal data?

We process your personal data on the following legal bases:

Consent: We ask for your consent to send newsletters and direct marketing messages by email. This consent can easily be revoked via the unsubscribe link in each newsletter or in your account settings by disabling the email preferences toggle.

Execution of the agreement: We process your general information, that relating to payments, social networks and electronic identifiers in order to offer our services to you as a user.

Legal Obligation: We are required to store certain general information and payment data in our files for the tax authorities, e.g. cturation, your IP address, your bank details, your telephone number and your country of residence.

Are you under sixteen?

If you are under sixteen, you are not permitted to register your profile on our website. This is because the law (the GDPR) imposes strict rules on us regarding the personal data of minors.

What is the retention period for personal data?

Our policy states that we store and process personal data which is essential to provide you with the best possible service. We do not store or process personal data that we do not use.

We retain personal data for as long as we need it for the purposes listed below:

For personal data in our files, the retention period is at least 5 years after the purchase or sale through our platform. For the personal data that we process in order to prevent fraud (users who are perpetrators of acts of fraud), we keep the data for at least 5 years after your last connection.

For all other personal data used in your account, we keep it for 5 years after your last login. If your account is inactive, we will send you a reminder after 3 years, 4 years and 5 years of inactivity. After 5 years, we will delete your account and your personal data if your account remains inactive. We will also delete your personal data once you have canceled your account.

Do we share your personal data with third parties?

External data controllers

We may also share your personal data with external data controllers in the following cases:

Payments: Your payment will be processed through a third party payment service provider. We currently use MangoPay for the provision of this service. Any personal data you provide to that payment service provider will be processed by that payment service provider (as a separate controller) in accordance with its own privacy policies.

Event organizers: Occasionally, when an event organizer needs to cancel or modify an event, or wants to inquire about the resale of tickets for their event, they ask us which tickets have been sold through our platform in order to check that the right cardholders are informed and/or reimbursed. This information may also be used by event organizers to prevent fraud. In this case, the event organizer acts (as a separate data controller) in accordance with its own privacy policies.

In addition, we may share your personal data with third parties if we are legally required to do so. PasseTonBillet does not sell, market or rent personal data to third parties. We may share generic aggregated data with our business partners and trusted affiliates. In such cases, the data will be completely anonymized.

Cookies (cookies)

We use cookies on our Website to improve your experience of using our services. To find out more about the use of cookies, please refer to our cookie statement.

If you do not wish cookies to be sent to your computer, you can change your browser's cookie settings. Please note that some features or services may not work as well or at all without cookies. If you wish to opt out of tracking cookies, click here:

Changes to our Privacy Policy.

We are constantly looking to improve our Website. As a result, we may update our Privacy Policy from time to time. If there is a material change to our Privacy Policy, we will post it on our Website and attach the revised version of this Policy. We may also notify you before you use our services that our Privacy Policy has been updated. If you continue to use our platform after we have modified our Privacy Policy, we assume that you have read the modified content and that you accept it. We advise you to re-read this Privacy Policy from time to time.

Updated on: 31/08/2023

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