What should you do if the event is cancelled or postponed as a ticket buyer?

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It is the buyer’s responsibility to keep informed about the event for which they are buying a ticket. It is the buyer’s responsibility to check for themselves if the event is postponed or cancelled.

According to PasseTonBillet's General Terms and Conditions of Use (GTCU), you can request a refund if the event is cancelled, provided you have opened a dispute up to 48 hours after the date of the event.

If the organizer cancels or postpones the event, the purchaser cannot keep the ticket and is required to open a dispute to request a refund. [See how to open a dispute.]

Please note, after 48 hours from the event’s scheduled date and time, no further recourse will be available for the buyer to receive a refund from PasseTonBillet.

If you choose not to open a dispute and wish to keep the ticket, you will be in violation of PasseTonBillet’s GCU and assume your own contractual responsibility.

No, PasseTonBillet is not responsible for any damages incurred by users due to the modification or cancellation of an event. If an event is postponed to a different date or time, or if the location changes, neither the seller nor PasseTonBillet is obligated to compensate for any personal expenses incurred as a result.

What should you do if the event is cancelled or postponed as a ticket seller?

Updated on: 04/07/2026