Q: Terms and condition

| # LEGAL NOTICE NITO, is a simplified joint stock company with share capital of €27,500, whose head office is located at 15 boulevard Victor Hugo, 92200 Neuilly Sur Seine, registered in the Nanterre Trade and Companies Register under number 513 007 880. The contact email address is: contact(at)passetonbillet.fr. ${color}[#f20d0d](Attention: there is no point in contacting us at this email address for questions about transactions on the site, contact us only on chat here: https://help.passetonbillet.fr/en/)) The publisher grants the user the right to consult the site https://www.passetonbillet.fr/ (and associated subdomains) for strictly personal and private use. Any reproduction, redistribution or total or partial commercialization of the content is prohibited. ACCOMMODATION The Site is hosted by Amazon Web Services Inc., located 410 Terry Avenue North, Seattle, WA 98109-5210, USA - https://aws.amazon.com/ (telephone: 001 206 266 7010) ||| # **TERMS OF SERVICE ** Below you will find the contracts that apply to the use of the website www.passetonbillet.com (and all its subdomains). The fact of accessing, browsing the website or subscribing to PasseTonBillet services constitutes, on the part of the user, unreserved acceptance of the General Conditions of Use/Terms and Conditions. You declare below to enter into a direct contractual relationship with NITO. ||| # PURPOSE – FIELDS OF APPLICATION <h3 id="generalconditionsofusetermsandconditions">General Conditions of Use/Terms and Conditions</h3> The purpose of th

Question 1

Terms and condition

Accepted Answer

| # LEGAL NOTICE

NITO, is a simplified joint stock company with share capital of €27,500, whose head office is located at 15 boulevard Victor Hugo, 92200 Neuilly Sur Seine, registered in the Nanterre Trade and Companies Register under number 513 007 880.

The contact email address is: contact(at)passetonbillet.fr. ${color}[#f20d0d](Attention: there is no point in contacting us at this email address for questions about transactions on the site, contact us only on chat here: https://help.passetonbillet.fr/en/))

The publisher grants the user the right to consult the site https://www.passetonbillet.fr/ (and associated subdomains) for strictly personal and private use. Any reproduction, redistribution or total or partial commercialization of the content is prohibited.

ACCOMMODATION

The Site is hosted by Amazon Web Services Inc., located 410 Terry Avenue North, Seattle, WA 98109-5210, USA - https://aws.amazon.com/ (telephone: 001 206 266 7010)

||| # **TERMS OF SERVICE **

Below you will find the contracts that apply to the use of the website www.passetonbillet.com (and all its subdomains). The fact of accessing, browsing the website or subscribing to PasseTonBillet services constitutes, on the part of the user, unreserved acceptance of the General Conditions of Use/Terms and Conditions. You declare below to enter into a direct contractual relationship with NITO.

||| # PURPOSE – FIELDS OF APPLICATION

General Conditions of Use/Terms and Conditions

The purpose of th

Question 2

Privacy Policy

Accepted Answer

||| **# SUBJECT – PRIVACY POLICY **

Preamble

This privacy policy specifies the conditions for processing the personal data of any user on the platform. The person responsible for processing personal data is the company NITO, a simplified joint stock company with share capital of €27,500, whose head office is located at 15 boulevard Victor Hugo, 92 200 Neuilly Sur Seine, registered in the Trade and Companies Register. Nanterre under number 513 007 880.

Personal data

With the strict aim of offering a secure service for reselling tickets between individuals, PasseTonBillet collects information about its users. PasseTonBillet acts as data controller and processes your personal data in strict compliance with the applicable GDPR regulations. PasseTonBillet transmits, if necessary, personal data to ticketing providers, our payment provider Mangopay and event organizers to ensure ticket security. This data is only transmitted after the user has expressly accepted our general conditions provided for this purpose.

“GDPR” means the General Data Protection Regulation. It is the European reference text for the protection of personal data. You can consult these regulations by clicking here.

Personal data collected

The data we collect may include personal data allowing you to be identified and is mandatory for managing transactions (telephone number, email, last name, first name, date of birth, country of bir

Question 3

Why was my ID refused?

Accepted Answer

The security of transactions between buyers and dellers is our priority. In accordance with the “Know Your Customer” KYC regulations, identity verification is mandatory to receive money when selling a ticket.

To have your profile verified, you must first submit a photo of your ID ( ${color}[#2d9226](photo taken with your smartphone) and ${color}[#e81111](never scan) ) and submit it in the 'My Profile' > 'Verify my Identity' tab. Then, the information will be quickly (15 minutes) validated or rejected by our financial partner MangoPay.

||| **Are you having a problem getting your ID validated? Here are our recommendations: **

The photo must be taken with your smartphone (never scan) / No flash, no visible reflection on your photo*
Send a photo of your passport, double-page inside front, as below
If it is a photo of your national identity card, send the front and back
Make sure the photo is fully legible and of good quality
No black and white photos
The expiration date of the identity document must not have passed
Avoid residence permits, it is preferable to put your foreign passport
Accepted formats are: pdf, jpg, jpeg, png

||| The information indicated on your PasseTonBillet profile must be identical to those indicated on your identity document

Last name, including maiden name (with spaces and hyphens)
First name and last name
Date of

Question 4

When will I receive my money?

Accepted Answer

If this is the first time that you ar eselling a ticket on our platform, make sure to ${color}[#e90707](add your IBAN and ID) on your profile, in 'My tickets for sale'. Otherwise, your payments will be pending until you do so.

On PasseTonBillet, for security reasons, payment for the ticket is transferred to the seller several days after the transaction. During this period, the funds are held securely in a third-party account with our financial partner, MangoPay. Payment to the seller is processed according to the timelines outlined below :

||| Payment for the ticket will be made on the following dates depending on the category of the ticket sold

| Ticket category | Payment date* | | ---- | | Concert / Festival | 48 hours after the Concert / Festival | | Train | 24 hours after departure | | Sports | 48 hours after the sporting event | | Amusement park | 15 days after ticket transaction | | Flights | 10 days after ticket transaction | | Vouchers & Gift Cards | 7 days after ticket transaction |

Payment Date*: The payment date is the date the transfer is initiated to the seller, provided their IBAN and identity have been verified. It typically takes 2 to 4 business days for the funds to reach your bank account. You will receive an email notification on the day the transfer is made.

||| ** Why am I paid after the event? **

To ensure the safety of our buyers, we verify that your tickets are valid and that no disputes have been raised against you before processing

Question 5

What does PasseTonBillet do to secure the purchase and sale of tickets between individuals?

Accepted Answer

PasseTonBillet has implemented several security measures to ensure safe transactions between buyers and sellers. Here is an overview of the key measures we have put in place to best secure transactions on PasseTonBillet:

However, it is important to note that we do not guarantee that every purchased ticket will always be valid or that it will necessarily grant access to the event.

1. Seller Profile Verification

All sellers are required to provide personal information, which is then verified by our partners. This information includes:

ID (verified)
Email address (verified)
Bank account (IBAN)
Phone number

2. Ticket Verification

As soon as a ticket is uploaded, PasseTonBillet’s technology performs several automated checks to analyze the key information on the ticket.

Here are the main verifications conducted:

Price Verification: PasseTonBillet compares the price listed on the ticket with its original face value to detect any attempt to resell at a higher price.
Date and Venue Verification: PasseTonBillet analyzes event details (date, location, artist name) to ensure they match the original information on the ticket.
Personal Information Verification: PasseTonBillet verifies the name(s) on the ticket to avoid any discrepancies or errors in the information.
Category and Seating Verification: PasseTonBillet also checks the category (general admission or assigned seating) and the seat location to confirm the information

Question 6

How to sell a ticket on PasseTonBillet?

Accepted Answer

|| How to sell a ticket on PasseTonBillet and publication rules

✅ Click on resell a ticket at the top right of your screen --> if you don't have an account, you'll need to create one ✅ Then select the ticket category (concert, sports, train….) ✅ Select your event from our list or create an event if it doesn't exist yet ✅ Your ticket will undergo a security check, which may take several hours. It will either be validated or rejected. ✅Once your ticket is listed for sale, you’ll receive a confirmation email. ✅ After your ad is published, users can purchase and receive your e-ticket automatically, even if your IBAN and ID have not yet been verified.

⛔ Users will be able to purchase and receive your e-ticket without any validation from you. ⛔ You agree not to list your ticket on any platform other than PasseTonBillet. ⛔ If you decide to use the ticket yourself, you must immediately remove it from PasseTonBillet.

||| Where can I find my ticket's barcode number?

Your barcode number can be found in the PDF document you received when purchasing your ticket. We recommend copying and pasting it to save time and avoid errors.

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