Why was my ID refused?

In order to receive a payment, you must verify the compliance of your profile by sending us a photo of your identity document.
Then, the information is validated by our financial partner MangoPay/ Credit mutuel Arkea, within a very short time.

Tips to avoid being denied your identity title
a photo of your passport ( + fast to validate), rather than an ID or a driver’s licence
A photo with your smartphone
No scan
No flash, no visible reflection on your photo
No black and white photo
Make sure that your ID photo is fully legible.
The expiry date of the ID must not be exceeded
the accepted formats are: pdf, jpg, jpeg, png
File size must be between 32KB and 7MB
If Photo National ID Card send front and back
If Driver’s License send front and back
Avoid residence permits, it is better to put your foreign passport


2. the information on your PasseTonBillet profile must be identical to the information on your identity card**)
Surname of which maiden name (with spaces and hyphens)
First and middle names
Date of birth
Nationality
You can change this information in the "My Profile/ My Information" tab and then try again to send your identity title.



Until your ID is validated, we will not be able to transfer your ticket.

Updated on: 22/11/2021