• When will I receive my money?

  If this is the first time that you ar eselling a ticket on our platform, make sure to on your profile, in 'My tickets for sale'. Otherwise, your payments will be pending until you do so. On PasseTonBillet, for security reasons, payment for the ticket is transferred to the seller several days after the transaction. During this period, the funds are held securely in a third-party account with our financial partner, MangoPay. Payment to the seller is proPopular

• How to sell a ticket on PasseTonBillet?

  ✅ Click on resell a ticket at the top right of your screen --if you don't have an account, you'll need to create one ✅ Then select the ticket category (concert, sports, train....) ✅ Select your event from our list or create an event if it doesn't exist yet ✅ Your ticket will undergo a security cSome readers

• What are the service fees for buying and selling tickets ?

  Listing a ticket for sale is 100% free, and fees are only charged in case of a transaction. In order to finance the development of a service like PasseTonBillet, we apply service and transaction fees on ticket purchases and resales. These fees are necessary for the proper functioning of PasseTonBillet. They help cover hosting, operations, development, and the maintenance of the platform in operational condition. What you need to know: Fees are generally applied to both the ticket buyer andSome readers

• Why is my ticket (PDF) not accepted? (500 error, encrypted)

  If you encounter a 500 error message, “It’s us, not you,” when adding your PDF ticket, it means your PDF is in an encrypted format. To proceed, the file must be decrypted to be compatible with our system. To decrypt your PDF, you can use the following link, which is 100% free: SmallPDF.com Drag and drop your encrypted PDF in the pink frame. Check the box on the right/bottom Click on 'Unlock PDF'. Click on 'Download'. There we go, your PDF is decrypted and now supported by our sSome readers

• How do I modify and/or delete my ad?

  In order to access this option, you must first log into your PasseTonBillet account. Go to your profile in the "My tickets for sale" tab, then click on it. You can view, modify, delete, or edit your active ads at any time. Specifically, you can adjust the sale pSome readers

• How do I know that my ticket was sold?

  Whenever one of your tickets is sold, we will automatically send the PDF ticket to the buyer and notify you via email and text message. Additionally, all sold tickets will move from the ‘My Tickets for Sale’ section to the ‘My Payments’ section. Please note that once a ticket is sold, the transaction cannot be canceled..Few readers

• Can I sell multiple tickets at once?

  No, to simplify the user experience, each ticket must be sold separately. If your PDF contains multiple tickets (e.g., round trip), the software used by PasseTonBillet will automatically recognize the number of pages in your PDF and separate them. Each page is treated as an individual e-ticket. You can then select which e-tickets you want to sell, and only the selected ones will be listed online.Few readers

• Which currency can I use to sell my tickets?

  All transactions on PasseTonBillet are conducted in euros (€). It is not possible to sell a ticket in pounds sterling (£) or dollars ($). To receive payment, simply add your IBAN, regardless of the country where your bank account is located, provided it has one. Please note: Transfer times for foreign accounts may be slightly longer than for French accounts.Few readers

• Which types of tickets can I sell?

  For security reasons, only original e-tickets (in PDF format) and unmodified are allowed for resale on PasseTonBillet. Please download the tickets directly from the original confirmation email. If you cannot find this email, contact the event organizer to obtain your ticket in PDF format. The following ticket formats are not allowed on PasseTonBillet : Physical and hardback Ticket scan Modified PDF Screenshot Provisional, nonFew readers

• I have multiple tickets on the same file (PDF)

  If it turns out that this doesn’t work, don’t panic! In that case, feel free to contact us using the chat. This will allow us to manually separate the files and send them back to you so that you can continue uploading them to PasseTonBillet.Few readers

• Can I use a ticket that has not been sold?

  Yes, it's possible. If you have put one or more tickets on sale on PasseTonBillet and the ticket(s) have not found a buyer, you will be able to use this(ese) ticket(s). No risk, the e-ticket (PDF) that you put online is not visible.Few readers

• (Train) How to remove the booking code of my PDF train ticket?

  *Ensure that the barcode remains unchanged. If your ticket becomes invalid due to modifications, the buyerFew readers

• From which countries can I sell tickets?

  PasseTonBillet can pay sellers on their accounts using their IBAN. To pay a seller, we accept bank accounts located in one of the following countries : Austria Belgium Brazil Britain (except Monzo Bank) Croatia Cyprus Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxemburg Malta Norway (the) Netherlands Poland Portugal Slovakia Slovenia Spain Sweden Switzerland If your bank is not located in one of tFew readers

• What do I do if the event is cancelled or postponed - as a ticket seller?

  If the event for which you sold a ticket is canceled, you must contact the original ticket provider to request a refund. This process will invalidate the ticket, ensuring it cannot be reused by the buyer at a later date. The ticket provider’s contact details are usually available on the website where you purchased the ticket or inFew readers

• I can't find my artist/show in the list

  When a ticket is put on sale, if you cannot find the artist in the provided list, click on the orange message below, “Add artist/show.” Attention: The vast majority of artists are already listed in our database. If you can’t find the artist, please check the spelling and try again.Few readers

• Can I resell on PasseTonBillet a ticket I already previously bought from someone esle?

  Can I resell on PasseTonBillet a ticket already purchased on PasseTonBillet? By default, for all events with PassEssentiel, it is prohibited to resell on PasseTonBillet a ticket that has already been purchased from another person on the platform. Since the ticket is not in your name, its validity, control, and tracking of the transaction cannot be guaranteed in case of any issues on the day of the event. Exception for partner events with PassSecure • If PassSecure is activFew readers

• How do I edit and/or delete my ticket for sale ?

  To access this option, you must first log in to your PasseTonBillet account. Go to your profile and click on the “My tickets for sale” tab. From there, you can view, edit, delete, or update your active listings. You can modify the sale price of your ticket as well as the description of your listing. PasseTonBillet is a demanding platform committed to its users: security and smooth transactions are our top priorities. As outlined in our General Terms and Conditions of Use and reiterated sevFew readers

• I can't find an event, how can I add one?

  If you can't find an event in the list, you can create one on our site. Once the event you created has been reviewed and approved by our team, its page will become visible on the site. At that point, you’ll be able to set up a ticket alert. Go to “Resell a ticket”. Enter the name of your event. If the event is not listed, click the “Create a New Event” button at the bottom of the page. (https://storage.crisp.chat/users/helpdesk/website/8a8f70bf5af4c000/add-an-event7s405a.pFew readers

• Can I resell multiple tickets at once ?

  No, each ticket must be sold separately. You need to create a listing for each ticket you wish to sell. If your PDF contains multiple tickets, the system will recognize the number of pages in your PDF file and offer to separate them. You can select the ticket(s) you want to sell, and only the selected ticket(s) will be listed.Few readers

• How can I know if my ticket has been sold ?

  Each time one of your tickets is sold, we will send the PDF ticket to the buyer and notify you by email. Additionally, the status of your ticket will be marked as “Paid” in your ‘My Tickets for Sale’.Few readers