What are the service fees for buying and selling tickets?

Listing a ticket for sale is free. Fees apply only when a transaction is completed.

Fees are added to the ticket sale price and correspond to a percentage of the amount set by the seller. They cover, in particular, the operation of the platform, payment fees charged by our provider, the required checks, transaction security, support and dispute management.

Buyer fees

Service fees and transaction fees are added to the ticket price for the buyer.

• Buyer service fees vary depending on the category and the event. They are generally 10% of the ticket sale price, including VAT.
• Transaction fees are generally 3% of the ticket sale price, including VAT. They correspond to the costs associated with the financial processing of the transaction, including bank fees, card payment fees and payment provider fees.

A minimum fee may apply. This minimum is generally €3 including VAT per ticket purchased.

You can view the fee details before finalising your purchase by clicking the info icon.

After purchase, your invoice is available in the My purchased tickets tab, under Invoice.

Seller fees

Service fees may be applied to the seller when the sale is finalised. They are shown when the ticket is listed, during the price step.

In general, these fees are 5% of the ticket sale price, including VAT. This rate may vary depending on the ticket category, the event or the specific conditions of the ticket exchange.

Event cancellation or postponement

In the event of cancellation or postponement of an event, Service Fees and Transaction Fees are retained by PasseTonBillet and are not refundable, except where mandatory legal provisions provide otherwise.

When a refund is made to the buyer following the cancellation of an event, the refund covers the Ticket Sale Price paid on the Website, excluding Service Fees and Transaction Fees.

General information about fees

• No fees are charged if the transaction does not take place.
• No fees other than those displayed are charged.
• All amounts are shown including VAT.
• The applicable fees are displayed before any purchase or sale confirmation.

Bypassing PasseTonBillet service fees is not allowed.

Updated on: 06/07/2026