• There is another name on my ticket. Will I still be able to use it?

  Typically, the name on the ticket is that of the person who originally purchased the ticket. In most cases, the name on the ticket is not verified. However, in the case of a control, Passetonbillet cannot be held responsible and the buyer cannot be reimbursed.Some readers

• Is buying a ticket with Passetonbillet safe?

  Yes. And we would like to tell you why: We check all tickets We check that all tickets are valid when they go on sale. In the event that you encounter a problem with a ticket purchased on Passetonbillet, you can open a dispute very easily and quickly. In case of fraud, the seller will be permanently excluded and banned from Passetonbillet and we will issue your refund. But don't worry, in 99% of cases, everything goes like clockwork! Personal information relating to sellers is also kFew readers

• Why am I asked to submit ID?

  Now, we manage the transactions for you. In order to achieve this, we entered into partnership with a payment company (MangoPay) which needs to verify the identity of each seller carrying out a transaction within the framework of KYC regulations. Thus, each seller must submit a valid copy of his identity document the first time he sells a ticket on the new version of Passetonbillet in order to receive their payments. To submit your ID, go to 'My Account''Verify my account'.Few readers

• How can I be sure that a ticket on sale is not a fake one?

  Our team moderate the tickets published on our website. If a ticket is a fake, the seller will be not pay and you get back your money. Sometimes sellers may have added a wrong PDF ticket or an incomplete PDF. If this happens to you, don't worry! This does not mean that the ticket is fake or that the seller is a scammer, just contact us and we will send you the full version of the ticket in time for your trip.Few readers

• What happens if my ticket doesn't work?

  There is very little chance of this happening, but it is unfortunately not impossible. If you encounter the slightest problem with a ticket purchased on Passetonbillet, it is imperative that you create a dispute against your seller within 24 hours after the departure of the train or the start of the event by going to My tickets purchased then by clicking on "A problem" to the right of the ticket. Once a dispute is created, we will investigate and if it turns out that the seller trieFew readers

• Can someone double sell a ticket?

  No, our system checks that each ticket is posted only once. When a seller (accidentally) posts the same ticket a second time, the ad is automatically deleted. Of course, we don't know what's going on outside of Passetonbillet, but it's not possible to sell the same ticket twice on Passetonbillet.Few readers

• Is selling a ticket with Passetonbillet safe?

  Yes. Your e-ticket will be sent to the buyer only when the latter has finalized the payment. Once your ticket is used by the buyer, we will transfer the money to your bank account within 5 working days: it's guaranteed! In the event that a dispute is created against you, payment will be put on hold until that dispute is resolved.Few readers