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There is another name on my ticket. Will I still be able to use it?
Typically, the name on the ticket is that of the person who originally purchased the ticket. In most cases, the name on the ticket is not verified. However, in the case of a control, Passetonbillet cannot be held responsible and the buyer cannot be reimbursed.
What happens if my ticket doesn't work?
There is very little chance of this happening, but it is unfortunately not impossible. If you encounter the slightest problem with a ticket purchased on Passetonbillet, it is imperative that you create a dispute against your seller within 24 hours after the departure of the train or the start of the event by going to My tickets purchased then by clicking on "A problem" to the right of the ticket. Once a dispute is created, we will investigate and if it turns out that the seller trie
Is buying a ticket with Passetonbillet safe?
Yes. And we would like to tell you why: We check all tickets We check that all tickets are valid when they go on sale. Satisfied or refunded In the event that you encounter a problem with a ticket purchased on Passetonbillet, you can open a dispute very easily and quickly. In case of fraud, the seller will be permanently excluded and banned from Passetonbillet and we will issue your refund. But don't worry, in 99.5% of cases, everything goes like clockwork! Personal information relat
I used to have verified account, why am I asked again to submit ID?
As you probably know, we launched a new version of Passetonbillet on January 4th, 2020. Now, we manage the transactions for you. In order to achieve this, we entered into partnership with a payment company (MangoPay) which needs to verify the identity of each seller carrying out a transaction within the framework of KYC regulations. **Thus, each seller must submit a valid copy of his identity document the first time he sells a ticket on the new version of Passetonbillet in order to receive their
How can I be sure that a ticket on sale is not a fake one?
It is important to understand that the only way to put a ticket on sale on PasseTonBillet is to enter its reservation number and its associated name / email. Then, we find the tickets and all their information directly in the databases of the sites on which they were purchased. Thus, it is impossible to put a ticket on sale manually, or in other words it is impossible to put on sale an invalid or nonexistent ticket. Sometimes sellers may have added a wrong PDF ticket or an incomplete PDF. I
Can someone double sell a ticket?
No, our system checks that each ticket is posted only once. When a seller (accidentally) posts the same ticket a second time, the ad is automatically deleted. Of course, we don't know what's going on outside of Passetonbillet, but it's not possible to sell the same ticket twice on Passetonbillet.
Is selling a ticket with Passetonbillet safe?
Yes. Your e-ticket will be sent to the buyer only when the latter has finalized the payment. Once your ticket is used by the buyer, we will transfer the money to your bank account within 5 working days: it's guaranteed! In the event that a dispute is created against you, payment will be put on hold until that dispute is resolved.