How can I open a claim against a seller?
If you have encountered a problem with a ticket purchased on PasseTonBillet, you have 24 hours after the departure of the train to open a dispute. When you open a dispute, we block the transaction and open an investigation to determine whether the ticket was valid or not. In the event that we have proof that the ticket was not valid, you will be reimbursed the value of the ticket purchased on Passetonbillet.
How to open a dispute:
1. Go to My purchased tickets
2. Click on 'Help' to the right ofPopularWhy did I receive a PDF ticket without a reservation number?
Sellers can decide to erase the reservation number on their PDF tickets if they have several tickets under the same reservation. This would potentially allow a buyer to use a ticket different from the one purchased. So if you receive a ticket where the reservation number has been deleted don't worry it means the seller is just being careful (which is a pretty good sign!).
However, if the quality of the ticket is too poor or it has the bar code changed, simply ask us to send you a new version andPopularCan I cancel a ticket purchase?
Once a ticket has been purchased on PasseTonBillet, the buyer immediately receives the ticket in PDF format. Thus, for security reasons it is not possible to cancel a purchase. It is also not possible to sell a prior ticket purchased on PasseTonBillet.Some readersCan I contact a seller?
No, unfortunately not. We absolutely want to make Passetonbillet as easy for buyers as it is for sellers. Sellers can now sell a ticket easily but do not share any personal information. However, we have all the contact details of our users. Therefore, if necessary, we can contact the seller for you.Some readersHow much does it cost to buy a ticket on Passetonbillet?
When you buy an e-ticket, you pay the price chosen by the seller, plus service and transaction fees charged by PasseTonBillet to operate and maintain the site.Some readersCan I negociate the price of a ticket?
It is not possible to negotiate the price of a ticket. Buyers can only buy tickets at the prices displayed (this price includes management and payment fees). Only the seller can decide to change the price of his ticket at any time until his ticket is not sold.Some readersHow to buy a ticket?
Open the Search engine
Enter the city of departure, arrival and the date of the desired ticket
Click on Search
The list of available tickets corresponding to your criteria is displayed
Choose the ticket of your choice and click on 'Buy' at the far right of the ticket
If you don't already have a Passetonbillet account, you must create one
If you have a Passetonbillet account, you must log in
Choose a payment method, then click on ** BSome readersWhat are the payment methods accepted ?
The different payment cards accepted are:
CB
Visa
Mastercard
American Express
Maestro
Diner's Club
For the moment only payments in Euro (€) are accepted.Some readersI received a different ticket than the one I paid for. What to do ?
Please contact us as soon as possible using the chat button below. We will do our best to respond to your request as soon as possible. Do not worry, we will always find a solution. Be aware that most of the time, this is simply a mistake on the part of the seller. Above all, do not put your ticket back on sale as this will only delay the problem.Few readersWhere is the email containing my tickets?
Once you have purchased a ticket, we will send it directly to the email address linked to your Passetonbillet account. An email may be delayed or land in your spam. Therefore, you can always download your ticket by going to My purchased tickets .
You can verify and change your email address via your profile.Few readersCan I benefit from refunds or vouchers linked to my purchased ticket?
Even if the train company offers it, unfortunately we cannot transfer the vouchers linked to your ticket purchased on PasseTonBillet. However, if the company cancels your ticket and reimburses the original purchaser, then we will refund the purchase price to you.Few readersI can no longer travel due to the quarantine, can I cancel my purchase?
Exceptionally, due to the current situation, if you have purchased a ticket and you no longer wish to travel due to confinement, you can ask us to cancel the transaction. However, it is imperative to make the request at least 12 hours before the train departure time so that your seller can also be reimbursed. After this period, we will no longer be able to cancel the transaction and you will not receive a refund even if you cannot travel with the ticket.Few readers
