How can I open a claim against a seller?
If you have encountered a problem with a ticket purchased on PasseTonBillet, you have 24 hours after the departure of the train to open a dispute. When you open a dispute, we block the transaction and open an investigation to determine whether the ticket was valid or not. In the event that we have proof that the ticket was not valid, you will be reimbursed the value of the ticket purchased on Passetonbillet.
How to open a dispute:
Go to My purchased tickets
Click on 'Help' to the right ofSome readersCan I cancel a ticket purchase?
Once a ticket has been purchased on PasseTonBillet, the buyer immediately receives the ticket in PDF format. Thus, for security reasons it is not possible to cancel a purchase. It is also not possible to sell a prior ticket purchased on PasseTonBillet.Some readersHow to buy a ticket?
Open the [Search engine] (https://www.passetonbillet.fr/)
Enter the city of departure, arrival and the date of the desired ticket
Click on ** Search **
The list of available tickets corresponding to your criteria is displayed
Choose the ticket of your choice and click on 'Buy' at the far right of the ticket
If you don't already have a Passetonbillet account, you must create one
If you have a Passetonbillet account, yoSome readersWhy did I receive a PDF ticket without a reservation number?
Sellers can decide to erase the reservation number on their PDF tickets if they have several tickets under the same reservation. This would potentially allow a buyer to use a ticket different from the one purchased. So if you receive a ticket where the reservation number has been deleted don't worry it means the seller is just being careful (which is a pretty good sign!).
**We will do our best to respond to you in time for your trip, please do not purchase another ticket as we will not be ableSome readersCan I negociate the price of a ticket?
It is not possible to negotiate the price of a ticket. Buyers can only buy tickets at the prices displayed (this price includes management and payment fees). Only the seller can decide to change the price of his ticket at any time until his ticket is not sold.Some readersWhat are the payment methods accepted ?
The different payment cards accepted are:
CB
Visa
Mastercard
American Express
Maestro
Diner's Club
** For the moment only payments in Euro (€) are accepted. **Some readersCan I contact a seller?
No, unfortunately not. We absolutely want to make Passetonbillet as easy for buyers as it is for sellers. Sellers can now sell a ticket easily but do not share any personal information. However, we have all the contact details of our users. Therefore, if necessary, we can contact the seller for you.Some readersI received a different ticket than the one I paid for. What to do ?
Please contact us as soon as possible using the chat button below. We will do our best to respond to your request as soon as possible. Do not worry, we will always find a solution. Be aware that most of the time, this is simply a mistake on the part of the seller. Above all, do not put your ticket back on sale as this will only delay the problem.Some readersCan I benefit from refunds or vouchers linked to my purchased ticket?
Even if the train company offers it, unfortunately we cannot transfer the vouchers linked to your ticket purchased on PasseTonBillet. However, if the company cancels your ticket and reimburses the original purchaser, then we will refund the purchase price to you.Few readersWhere is the email containing my tickets?
Once you have purchased a ticket, we will send it directly to the email address linked to your Passetonbillet account. An email may be delayed or land in your spam. Therefore, you can always download your ticket by going to ** My purchased tickets **.
You can verify and change your email address via your profile.Few readers
