Why is my ticket (PDF) not accepted? (500 error, encrypted)
If you encounter a 500 error message, “It’s us, not you,” when adding your PDF ticket, it means your PDF is in an encrypted format. To proceed, the file must be decrypted to be compatible with our system.
To decrypt your PDF, you can use the following link, which is 100% free: SmallPDF.com
Drag and drop your encrypted PDF in the pink frame.
Check the box on the right/bottom
Click on 'Unlock PDF'.
Click on 'Download'.
There we go, your PDF is decrypted and now supported by our system.
To decrypt your PDF, you can use the following link, which is 100% free: SmallPDF.com
Drag and drop your encrypted PDF in the pink frame.
Check the box on the right/bottom
Click on 'Unlock PDF'.
Click on 'Download'.
There we go, your PDF is decrypted and now supported by our system.
Updated on: 21/11/2024
Thank you!