What do I do if the event is cancelled or postponed - as a ticket buyer?
It is the purchaser's responsibility to keep informed about the event for which he/she is buying a ticket. It is the purchaser's responsibility to check for him/herself if the event is postponed or cancelled.
What should I do if the event for which I bought a ticket on PasseTonBillet is cancelled?
According to PasseTonBillet's General Terms and Conditions of Use (GTCU), you can request a refund if the event is cancelled, provided you have opened a dispute up to 48 hours after the date of the event.
How do I open a dispute to request a refund?
If the organizer cancels or postpones the event, the purchaser cannot keep the ticket and is obliged to open a dispute to request a refund. See how to open a dispute.
Beyond 48 hours after the date and time of the event, no recourse will be possible for the buyer to be reimbursed by PasseTonBillet.
If you do not wish to open a dispute and wish to keep the ticket, you are opposing PasseTonBillet's GCU and engaging your own contractual responsibility.
Is PasseTonBillet responsible for any costs related to the cancellation or postponement of an event?
No, PasseTonBillet is not responsible for any damages incurred by users as a result of the modification or cancellation of an event. If an event is postponed to another date or time, or if the location of the event has changed, the vendor and PasseTonBillet are not obliged to compensate for any personal expenses incurred as a result.
What do I do if the event is cancelled or postponed - as a ticket seller?
What should I do if the event for which I bought a ticket on PasseTonBillet is cancelled?
According to PasseTonBillet's General Terms and Conditions of Use (GTCU), you can request a refund if the event is cancelled, provided you have opened a dispute up to 48 hours after the date of the event.
How do I open a dispute to request a refund?
If the organizer cancels or postpones the event, the purchaser cannot keep the ticket and is obliged to open a dispute to request a refund. See how to open a dispute.
Beyond 48 hours after the date and time of the event, no recourse will be possible for the buyer to be reimbursed by PasseTonBillet.
If you do not wish to open a dispute and wish to keep the ticket, you are opposing PasseTonBillet's GCU and engaging your own contractual responsibility.
Is PasseTonBillet responsible for any costs related to the cancellation or postponement of an event?
No, PasseTonBillet is not responsible for any damages incurred by users as a result of the modification or cancellation of an event. If an event is postponed to another date or time, or if the location of the event has changed, the vendor and PasseTonBillet are not obliged to compensate for any personal expenses incurred as a result.
What do I do if the event is cancelled or postponed - as a ticket seller?
Updated on: 28/05/2024
Thank you!