What does PasseTonBillet do to secure the purchase and sale of tickets between individuals?
PasseTonBillet has implemented several security measures to ensure safe transactions between buyers and sellers. Here is an overview of the key measures we have put in place to best secure transactions on PasseTonBillet:
However, it is important to note that we do not guarantee that every purchased ticket will always be valid or that it will necessarily grant access to the event.
All sellers are required to provide personal information, which is then verified by our partners. This information includes:
ID (verified)
Email address (verified)
Bank account (IBAN)
Phone number
As soon as a ticket is uploaded, PasseTonBillet’s technology performs several automated checks to analyze the key information on the ticket.
Here are the main verifications conducted:
Price Verification: PasseTonBillet compares the price listed on the ticket with its original face value to detect any attempt to resell at a higher price.
Date and Venue Verification: PasseTonBillet analyzes event details (date, location, artist name) to ensure they match the original information on the ticket.
Personal Information Verification: PasseTonBillet verifies the name(s) on the ticket to avoid any discrepancies or errors in the information.
Category and Seating Verification: PasseTonBillet also checks the category (general admission or assigned seating) and the seat location to confirm the information is accurate.
Barcode Verification: The barcode on each ticket is scanned to check its validity and uniqueness.
The barcode number is verified by comparing it against PasseTonBillet's database to ensure it corresponds to a unique ticket, hasn’t been used previously for event access, and hasn’t been altered or fraudulently duplicated.
Duplicate Blocking: If a ticket has already been listed for sale by another user, PasseTonBillet's system automatically detects the duplicate and blocks any further attempts to resell the same ticket.
Speculative Resale Detection: PasseTonBillet strictly prohibits the resale of tickets at a price higher than their face value to prevent speculation. The system checks that the resale price does not exceed the original purchase price.
Prevention of Simultaneous Listings on Other Platforms: PasseTonBillet cannot guarantee that a ticket has not been listed for sale on other platforms, though the system prevents the same ticket from being listed for sale on PasseTonBillet.
These checks ensure that ticket information is properly verified.
The seller’s payment is delayed to allow PasseTonBillet to ensure everything went smoothly on the day of the event. If a ticket fails access control, the buyer can open a dispute from their account and request a refund, provided they provide evidence.
Once the situation has been verified, our team will process a refund to the buyer and permanently ban the seller from the platform. We are committed to resolving such issues promptly, which are often caused by human error.
How to Open a Dispute
Although we implement strict controls and regularly update our systems, it is possible for a defective ticket to slip through our checks. If you encounter a problem with your ticket, our support team is available to assist you.
In case of proven fraud, the seller's and/or buyer's account involved will be permanently banned from the platform. We will report the fraud to the relevant authorities (name, bank details, ID, etc.) as well as to the event organizers for appropriate follow-up.
For Event and Sports Tickets:
It is possible that the original seller's name appears on the ticket you purchased on PasseTonBillet. We cannot always modify the name on a ticket, as it depends on the specific event conditions. However, in most cases, you will still be able to access the event with this ticket, even if the name doesn’t match yours, as event organizers typically do not check the name on the ticket. While we cannot systematically change the name, we carry out strict checks on tickets and sellers as explained above.
Name Modification: Thanks to our partnerships with certain events, we are able to change the name on some tickets. However, if we do not have an official partnership with the event, the name on the ticket cannot be changed.
For Train Tickets:
Train tickets are generally nominative, but in most cases, the name on the ticket is not checked during the access control by the carrier. This is why it is common for train tickets to be bought and resold online.
For Airline Tickets:
Airline tickets are also nominative, with the passenger's name and details listed on the ticket. If you buy an airline ticket, you must change the name on the ticket. In general, "low-cost" airlines allow name changes (usually for a fee), while traditional airlines (such as Air France, American Airlines, etc.) typically do not.
For more information on the resale of airline tickets between individuals, check out our dedicated article.
However, it is important to note that we do not guarantee that every purchased ticket will always be valid or that it will necessarily grant access to the event.
1. Seller Profile Verification
All sellers are required to provide personal information, which is then verified by our partners. This information includes:
ID (verified)
Email address (verified)
Bank account (IBAN)
Phone number
2. Ticket Verification
As soon as a ticket is uploaded, PasseTonBillet’s technology performs several automated checks to analyze the key information on the ticket.
Here are the main verifications conducted:
Price Verification: PasseTonBillet compares the price listed on the ticket with its original face value to detect any attempt to resell at a higher price.
Date and Venue Verification: PasseTonBillet analyzes event details (date, location, artist name) to ensure they match the original information on the ticket.
Personal Information Verification: PasseTonBillet verifies the name(s) on the ticket to avoid any discrepancies or errors in the information.
Category and Seating Verification: PasseTonBillet also checks the category (general admission or assigned seating) and the seat location to confirm the information is accurate.
Barcode Verification: The barcode on each ticket is scanned to check its validity and uniqueness.
The barcode number is verified by comparing it against PasseTonBillet's database to ensure it corresponds to a unique ticket, hasn’t been used previously for event access, and hasn’t been altered or fraudulently duplicated.
Duplicate Blocking: If a ticket has already been listed for sale by another user, PasseTonBillet's system automatically detects the duplicate and blocks any further attempts to resell the same ticket.
Speculative Resale Detection: PasseTonBillet strictly prohibits the resale of tickets at a price higher than their face value to prevent speculation. The system checks that the resale price does not exceed the original purchase price.
Prevention of Simultaneous Listings on Other Platforms: PasseTonBillet cannot guarantee that a ticket has not been listed for sale on other platforms, though the system prevents the same ticket from being listed for sale on PasseTonBillet.
These checks ensure that ticket information is properly verified.
3. The Seller is Paid After the Event Date
The seller’s payment is delayed to allow PasseTonBillet to ensure everything went smoothly on the day of the event. If a ticket fails access control, the buyer can open a dispute from their account and request a refund, provided they provide evidence.
Once the situation has been verified, our team will process a refund to the buyer and permanently ban the seller from the platform. We are committed to resolving such issues promptly, which are often caused by human error.
How to Open a Dispute
Despite our efforts to control, we are not infallible
Although we implement strict controls and regularly update our systems, it is possible for a defective ticket to slip through our checks. If you encounter a problem with your ticket, our support team is available to assist you.
In case of proven fraud, the seller's and/or buyer's account involved will be permanently banned from the platform. We will report the fraud to the relevant authorities (name, bank details, ID, etc.) as well as to the event organizers for appropriate follow-up.
Why does another person’s name appear on my ticket?
For Event and Sports Tickets:
It is possible that the original seller's name appears on the ticket you purchased on PasseTonBillet. We cannot always modify the name on a ticket, as it depends on the specific event conditions. However, in most cases, you will still be able to access the event with this ticket, even if the name doesn’t match yours, as event organizers typically do not check the name on the ticket. While we cannot systematically change the name, we carry out strict checks on tickets and sellers as explained above.
Name Modification: Thanks to our partnerships with certain events, we are able to change the name on some tickets. However, if we do not have an official partnership with the event, the name on the ticket cannot be changed.
For Train Tickets:
Train tickets are generally nominative, but in most cases, the name on the ticket is not checked during the access control by the carrier. This is why it is common for train tickets to be bought and resold online.
For Airline Tickets:
Airline tickets are also nominative, with the passenger's name and details listed on the ticket. If you buy an airline ticket, you must change the name on the ticket. In general, "low-cost" airlines allow name changes (usually for a fee), while traditional airlines (such as Air France, American Airlines, etc.) typically do not.
For more information on the resale of airline tickets between individuals, check out our dedicated article.
Updated on: 25/11/2024
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