What does PasseTonBillet do to secure the purchase and sale of tickets between individuals?
PasseTonBillet uses various methods to provide maximum security for your transactions.
PasseTonBillet aims to ensure the most secure exchanges possible on the platform. To achieve this, we verify uploaded e-tickets and sellers in several ways.
However, PasseTonBillet does not guarantee that a ticket purchased through the platform will always be valid and provide access to the event.
All our measures effectively discourage malicious sellers and buyers from using our platform. Instead, they tend to turn to generalist websites (like Facebook or Leboncoin) that do not enforce any controls on ticket prices or authenticity.
Here are some control measures we implement to secure transactions as much as possible :
We verify buyer and seller profiles
All sellers are required to provide us with their following personal information which is verified by our partners:
ID
E-mail address
Bank account (IBAN)
Telephone number
We also display a trust score on the user’s profile, reflecting the number of tickets they have purchased and sold on our platform. These measures help deter dishonest resellers from using our site. As a result, dishonest buyers and sellers have moved to less secure platforms like Facebook, Leboncoin, or other sites, which lack control over ticket resale and pricing.
We check tickets
As soon as an electronic ticket is uploaded to our site, we verify and scan it using our automated system. We check the ticket information (price, date, location, etc.), with particular attention to the barcode, to prevent duplicate sales. If a seller accidentally uploads the same ticket a second time, the listing will be rejected. However, we cannot verify whether the same ticket has been listed by the seller on another platform.
Are there duplicate tickets on PasseTonBillet ?
No, our system automatically detects and blocks the listing of duplicate tickets. You can buy your tickets with complete peace of mind !
Speculative resale is prohibited.
PasseTonBillet prohibits the resale of tickets at a price higher than their face value, which discourages dishonest sellers looking to speculate on culture from using our platform.
Payment to seller is sent after the event
The deferred payment allows PasseTonBillet to ensure that everything went smoothly on the day of the event. If a ticket fails access control on the day of the event, the buyer has the option to easily open a dispute from their customer account and request a refund, provided they have gathered supporting evidence.
After verification by our team, the buyer will be refunded, and the seller will be permanently banned from PasseTonBillet. Our team is committed to resolving the issue, which is often due to human error.
Despite all our control procedures, we are not infallible.
Although we conduct rigorous checks and regularly update our systems, it is possible that a defective ticket may slip through our vigilance.
If you encounter a problem with your ticket, our live support team is available to assist you and, most importantly:
• The buyer can immediately open a dispute and request a refund.
• During the dispute analysis, the money is frozen and the seller will not be paid.
• In case of proven fraud, the seller’s account will be permanently banned.
• We report the fraud to the judicial authorities (name, bank details, ID, etc.) as well as to the event organisers.
Why does another person’s name appear on my ticket ?
For event and sports tickets :
It is possible that the original seller’s name appears on the ticket you purchased on PasseTonBillet. We cannot always change the name on a ticket for all events. However, generally, you will still be able to access the event with this ticket even if the name on it does not match yours. Most events do not check the name on the ticket. Nonetheless, even if the name cannot be changed, we perform thorough checks on the tickets and sellers, as mentioned above.
Name changes on tickets: Thanks to our partnerships with various events, we can change the name on certain tickets. However, if we do not have an official partnership with an event, the name on the ticket will not be changed.
For train tickets :
Train tickets are nominative, but in most cases, the name on the ticket is not verified by the carrier during the access check. This is why many people buy and resell train tickets online.
For airplane tickets :
Yes, an airplane ticket is nominative, and the passenger’s name is listed on the ticket with their contact details. If you buy an airplane ticket, it is mandatory to change the name on the ticket.
In general, low-cost airlines allow you to change the name on the ticket (although for a fee), while high-end airlines (such as Air France, American Airlines, etc.) typically do not allow this.
Read our article on this topic : https://blog.passetonbillet.fr/2021/06/27/tous-savoir-sur-la-revente-de-billets-davions-entre-particuliers/#un-billet-davion-est-il-nominatif
PasseTonBillet aims to ensure the most secure exchanges possible on the platform. To achieve this, we verify uploaded e-tickets and sellers in several ways.
However, PasseTonBillet does not guarantee that a ticket purchased through the platform will always be valid and provide access to the event.
All our measures effectively discourage malicious sellers and buyers from using our platform. Instead, they tend to turn to generalist websites (like Facebook or Leboncoin) that do not enforce any controls on ticket prices or authenticity.
Here are some control measures we implement to secure transactions as much as possible :
We verify buyer and seller profiles
All sellers are required to provide us with their following personal information which is verified by our partners:
ID
E-mail address
Bank account (IBAN)
Telephone number
We also display a trust score on the user’s profile, reflecting the number of tickets they have purchased and sold on our platform. These measures help deter dishonest resellers from using our site. As a result, dishonest buyers and sellers have moved to less secure platforms like Facebook, Leboncoin, or other sites, which lack control over ticket resale and pricing.
We check tickets
As soon as an electronic ticket is uploaded to our site, we verify and scan it using our automated system. We check the ticket information (price, date, location, etc.), with particular attention to the barcode, to prevent duplicate sales. If a seller accidentally uploads the same ticket a second time, the listing will be rejected. However, we cannot verify whether the same ticket has been listed by the seller on another platform.
Are there duplicate tickets on PasseTonBillet ?
No, our system automatically detects and blocks the listing of duplicate tickets. You can buy your tickets with complete peace of mind !
Speculative resale is prohibited.
PasseTonBillet prohibits the resale of tickets at a price higher than their face value, which discourages dishonest sellers looking to speculate on culture from using our platform.
Payment to seller is sent after the event
The deferred payment allows PasseTonBillet to ensure that everything went smoothly on the day of the event. If a ticket fails access control on the day of the event, the buyer has the option to easily open a dispute from their customer account and request a refund, provided they have gathered supporting evidence.
After verification by our team, the buyer will be refunded, and the seller will be permanently banned from PasseTonBillet. Our team is committed to resolving the issue, which is often due to human error.
Despite all our control procedures, we are not infallible.
Although we conduct rigorous checks and regularly update our systems, it is possible that a defective ticket may slip through our vigilance.
If you encounter a problem with your ticket, our live support team is available to assist you and, most importantly:
• The buyer can immediately open a dispute and request a refund.
• During the dispute analysis, the money is frozen and the seller will not be paid.
• In case of proven fraud, the seller’s account will be permanently banned.
• We report the fraud to the judicial authorities (name, bank details, ID, etc.) as well as to the event organisers.
Why does another person’s name appear on my ticket ?
For event and sports tickets :
It is possible that the original seller’s name appears on the ticket you purchased on PasseTonBillet. We cannot always change the name on a ticket for all events. However, generally, you will still be able to access the event with this ticket even if the name on it does not match yours. Most events do not check the name on the ticket. Nonetheless, even if the name cannot be changed, we perform thorough checks on the tickets and sellers, as mentioned above.
Name changes on tickets: Thanks to our partnerships with various events, we can change the name on certain tickets. However, if we do not have an official partnership with an event, the name on the ticket will not be changed.
For train tickets :
Train tickets are nominative, but in most cases, the name on the ticket is not verified by the carrier during the access check. This is why many people buy and resell train tickets online.
For airplane tickets :
Yes, an airplane ticket is nominative, and the passenger’s name is listed on the ticket with their contact details. If you buy an airplane ticket, it is mandatory to change the name on the ticket.
In general, low-cost airlines allow you to change the name on the ticket (although for a fee), while high-end airlines (such as Air France, American Airlines, etc.) typically do not allow this.
Read our article on this topic : https://blog.passetonbillet.fr/2021/06/27/tous-savoir-sur-la-revente-de-billets-davions-entre-particuliers/#un-billet-davion-est-il-nominatif
Updated on: 22/11/2024
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