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Sellers can decide to erase the reservation number on their PDF tickets if they have several tickets under the same reservation. This would potentially allow a buyer to use a ticket different from the one purchased. So if you receive a ticket where the reservation number has been deleted don't worry it means the seller is just being careful (which is a pretty good sign!).
However, if the quality of the ticket is too poor or it has the bar code changed, simply ask us to send you a new version and we will do it in time for your trip (unfortunately we will still not be able to communicate the reservation number).

We will do our best to respond to you in time for your trip, please do not purchase another ticket as we will not be able to refund it and you will end up with two identical tickets.
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