Where can I find my tickets?
If you want to view the ticket you purchased, it’s simple: go to your profile and click on the “My Purchased Tickets” tab. All your purchased tickets will be listed there. If they’re not shown, your purchase was not completed. This is the only tab where you can check if your purchase was successful and if your tickets are available.
Additionally, you will receive an email confirming your ticket purchase (please note, on some email platforms, this confirmation may not always arrive).
If you can't find your tickets, here may be the reason why:
Payment refused => your bank payment was not processed, 3D Secure refused the transaction
You are not on the correct PasseTonBillet account => make sure you are connected with the correct account. You may be using a different email address. It is strongly prohibited to create several different accounts on PasseTonBillet for a single person, this can create many problems.
Check spam => if you are sure you are using the right account and you still cannot find your ticket, remember to check your mailbox in spam. We send a confirmation email with your ticket.
I use an old email address => PasseTonBillet does not work well with the messaging services of Laposte, Wanadoo, Free...
Our system verifies each ticket, so the only way to put a ticket on sale is by using our automatic selling form. You’ll need to enter your name or email address linked to the reservation, as well as the reservation reference. Manual ticket listings are not allowed on PasseTonBillet.
If we can’t find your ticket, it’s likely that the information you entered is incorrect. Please double-check and try again.
Additionally, you will receive an email confirming your ticket purchase (please note, on some email platforms, this confirmation may not always arrive).
If you can't find your tickets, here may be the reason why:
Payment refused => your bank payment was not processed, 3D Secure refused the transaction
You are not on the correct PasseTonBillet account => make sure you are connected with the correct account. You may be using a different email address. It is strongly prohibited to create several different accounts on PasseTonBillet for a single person, this can create many problems.
Check spam => if you are sure you are using the right account and you still cannot find your ticket, remember to check your mailbox in spam. We send a confirmation email with your ticket.
I use an old email address => PasseTonBillet does not work well with the messaging services of Laposte, Wanadoo, Free...
Our system verifies each ticket, so the only way to put a ticket on sale is by using our automatic selling form. You’ll need to enter your name or email address linked to the reservation, as well as the reservation reference. Manual ticket listings are not allowed on PasseTonBillet.
If we can’t find your ticket, it’s likely that the information you entered is incorrect. Please double-check and try again.
Updated on: 22/11/2024
Thank you!