• How can I open a claim against a seller?

  If you encounter a problem with a ticket purchased on PasseTonBillet, particularly if your ticket was refused entry, the buyer has the option to open a dispute. You must absolutely respect the deadlines indicated below:Some readers

• How does the examination of a dispute/claim work?

  Here is an extract from our CGU which explains how the examination of a dispute by PasseTonBillet works: PasseTonBillet will endeavor to examine the dispute between the buyer and the seller of the ticket, using the information and technologies at its disposal. On the basis of these investigations, PasseTonBillet may render one of the following two decisions in order to resolve the dispute : Decision (1): dispute woFew readers

• How to cancel an opened dispute?

  After opening a dispute, a buyer has the option to change their mind and cancel the dispute, provided they have communicated with the seller. To do this, go to the “My Purchased Tickets” tab. The seller will receive an email notification informing them that the dispute has been canceled.Few readers