• How can I open a claim against a seller?

  If you encounter a problem with a ticket purchased on PasseTonBillet, in particular if your ticket was refused entry, the buyer has the option of declaring a dispute. You must absolutely respect the deadlines indicated below:Few readers

• How does the examination of a dispute/claim work?

  Here is an extract from our CGU which explains how the examination of a dispute by PasseTonBillet works: PasseTonBillet will endeavor to examine the dispute between the buyer and the seller of the ticket, using the information and technologies at its disposal. On the basis of these investigations, PasseTonBillet may render one of the following two decisions in order to resolve the dispute: Decision (1): dispute wonFew readers

• How to cancel an opened dispute?

  After opening a dispute, a buyer has the possibility to change their mind and cancel their dispute, after having communicated with the seller. To do this, go to the “My purchased tickets” tab. The seller will receive an email to inform them that you have canceled a dispute.Few readers