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If you have encountered a problem with a ticket purchased on PasseTonBillet, you have 24 hours after the departure of the train to open a dispute. When you open a dispute, we block the transaction and open an investigation to determine whether the ticket was valid or not. In the event that we have proof that the ticket was not valid, you will be reimbursed the value of the ticket purchased on Passetonbillet.

How to open a dispute:
Go to My purchased tickets
Click on 'Help' to the right of the ticket in question
Click on 'Yes'
Answer all the questions

If you buy a new ticket directly at the station, please send it to to support your case. However, we cannot in any case reimburse the difference between the ticket bought on Passetonbillet and the one bought at the station.

Once this is done your dispute will be created and we will contact you within 72 hours by email with the verdict.
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