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If you have encountered a problem with a ticket purchased on PasseTonBillet, you have 24 hours after the departure of the train to open a dispute. When you open a dispute, we block the transaction and open an investigation to determine whether the ticket was valid or not. In the event that we have proof that the ticket was not valid, you will be reimbursed the value of the ticket purchased on Passetonbillet.

How to open a dispute:
Go to My purchased tickets
Click on 'Help' to the right of the ticket in question
Click on 'Yes'
Answer all the questions
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