Why was my ID refused?

The security of transactions between buyers and dellers is our priority. In accordance with the “Know Your Customer” KYC regulations, identity verification is mandatory to receive money when selling a ticket.

To have your profile verified, you must first submit a photo of your ID ( photo taken with your smartphone and never scan ) and submit it in the 'My Profile' > 'Verify my Identity' tab.
Then, the information will be quickly (15 minutes) validated or rejected by our financial partner MangoPay.

• The photo must be taken with your smartphone (never scan) / No flash, no visible reflection on your photo*
• Send a photo of your passport, double-page inside front, as below
• If it is a photo of your national identity card, send the front and back
• Make sure the photo is fully legible and of good quality
• No black and white photos
• The expiration date of the identity document must not have passed
• Avoid residence permits, it is preferable to put your foreign passport
• Accepted formats are: pdf, jpg, jpeg, png

• Last name, including maiden name (with spaces and hyphens)
• First name and last name
• Date of birth
• Nationality
  You can modify this information in the "My Profile / My Information" tab then try to send your identity document again.

What happens if I don't share these information?
All payments will be blocked. You will not receive your money until we validate your ID.

How does PasseTonBillet save my information/data?
These information are used only for verification purposes by our payment partner MangoPay, who does not save the data.
MangoPay is a banking organization and is authorized by law to carry out verifications within the framework of the “Know Your Customer” (KYC) regulations.

Updated on: 22/11/2024