TERMS AND CONDITIONS OF USE

“PASSETONBILLET”

1. PREAMBLE

THE USER MUST CAREFULLY READ AND ACCEPT THESE TERMS AND CONDITIONS OF USE OF THE WEBSITE HTTPS://WWW.PASSETONBILLET.FR/ (HEREINAFTER THE “WEBSITE”) BEFORE USING THE SERVICES PROVIDED BY THE COMPANY (AS DEFINED BELOW).

THESE TERMS OF USE DEFINE THE CONDITIONS AND LEGAL OBLIGATIONS RELATING TO THE SUBSCRIPTION TO THE INTERMEDIATION SERVICES OFFERED AND PROVIDED BY THE COMPANY VIA THE WEBSITE.

ANY USE OF AND/OR RECOURSE TO THE SERVICES OFFERED BY THE COMPANY TO USERS IMPLIES UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS OF USE, WHICH THE USER OF THE WEBSITE EXPRESSLY DECLARES AND ACKNOWLEDGES.

USE OF THE SERVICES ON THE WEBSITE IS STRICTLY RESERVED FOR NON-PROFESSIONAL USERS CAPABLE OF ENTERING INTO CONTRACTS UNDER FRENCH LAW.

2. LEGAL NOTICE

Website Publisher: The Website accessible at https://www.passetonbillet.fr is published by NITO, a simplified joint-stock company (SAS) with a share capital of €27,500, having its registered office at 15 Boulevard Victor Hugo, 92200 Neuilly-sur-Seine, France, registered with the Nanterre Trade and Companies Register under number 513 007 880, with intra-community VAT number FR21513007880 (hereinafter referred to as the “Company”).

Director of Publication and Data Protection Officer (DPO): Mr. Benhamou

Hosting Provider: Amazon Web Services Inc., 410 Terry Avenue North, Seattle, WA 98109-5210, USA, https://aws.amazon.com/ (telephone: +1 206 266 7010)

Customer Support Contact: support@passetonbillet.fr

3. DEFINITIONS

In these Terms and Conditions, the following terms, whether used in the singular or plural, shall have the meanings set out below:

• “Buyer”: any User who purchases a Ticket from a Seller via the Website.
• “Listing”: any advertisement or offer to sell a Ticket created and posted by a Seller on the Website under the conditions of Article 10.
• “T&Cs” or “Terms and Conditions of Use”: these terms and conditions of use of the Website established by the Company and available at https://www.passetonbillet.fr/cgu.
• “Login Credentials”: the username and password enabling each User to access their personal User Account.
• “User Account”: the User’s personal space on the Website, created using their Login Credentials in accordance with Article 7.1 and required for any transaction carried out via the Company.
• “Content”: any content posted by a User on the Website, including texts, photographs, videos, drawings, illustrations, sound elements, trademarks, logos, titles and descriptions.
• “Buyer Service Fees”: the Company’s remuneration for providing Services to the Buyer, as defined in Article 11.1.1.
• “Seller Service Fees”: the Company’s remuneration for providing Services to the Seller, as defined in Article 11.2.2.
• “Transaction Fees”: costs related to the financial processing of a Transaction, including banking fees, card payment fees and online payment platform commissions, borne by the Buyer, as provided in these Terms.
• “Dispute”: any dispute between a Seller and a Buyer relating to a Transaction.
• “Service”: any service (event access, transport, etc.) to which a Ticket grants access.
• “Services”: the services provided by the Company enabling the purchase and resale of Tickets between individual Users, as further described in Article 6.
• “Website”: the online platform published by the Company and accessible at https://www.passetonbillet.fr/.
• “Company”: NITO, a simplified joint-stock company (SAS) with a share capital of €27,500, having its registered office at 15 Boulevard Victor Hugo, 92200 Neuilly-sur-Seine, France, registered with the Nanterre Trade and Companies Register under number 513 007 880.
• “Rights Holder”: any person responsible, in any capacity, for organizing or providing the Service, holding the rights to exploit or market such Service, including in particular the producer, organizer, rights owner, or service provider.
• “Transaction”: any sale of a Ticket by a Seller to a Buyer.
• “User”: any person browsing the Website and/or using the Services.
• “Seller”: any User offering a Ticket for sale on the Website.

4. INFORMATION FOR USERS, WARNING, NATURE OF THE SERVICES

USERS ACKNOWLEDGE THAT THE WEBSITE IS A SECONDARY TICKET MARKETPLACE CONNECTING INDIVIDUAL SELLERS OF TICKETS FOR VARIOUS SERVICES WITH BUYERS INTERESTED IN ACQUIRING SUCH TICKETS.

IT IS EXPRESSLY REMINDED THAT THE COMPANY IS NOT THE SELLER OF THE TICKETS OFFERED ON THE WEBSITE. AS A TECHNICAL INTERMEDIARY, THE COMPANY ONLY FACILITATES THE CONNECTION BETWEEN SELLERS AND BUYERS AND DOES NOT GUARANTEE THE VALIDITY OF TICKETS SOLD BY USERS.

USERS ACKNOWLEDGE THAT THE COMPANY CANNOT BE HELD LIABLE FOR ISSUES RELATING TO TICKET VALIDITY, INCLUDING COUNTERFEIT, ALREADY USED OR INVALID TICKETS. BUYERS ARE RESPONSIBLE FOR VERIFYING TICKET VALIDITY PRIOR TO USE.

THE COMPANY DISCLAIMS ANY LIABILITY IN THE EVENT OF DENIAL OF ACCESS TO A SERVICE DUE TO INVALID TICKETS. USERS ACKNOWLEDGE THAT THEY BEAR FULL RESPONSIBILITY FOR THE RISKS ASSOCIATED WITH BUYING AND SELLING TICKETS ON THE WEBSITE.

USERS ARE INFORMED THAT TICKET RESALE IS SUBJECT TO SPECIFIC REGULATIONS. PRIOR TO USING THE WEBSITE, USERS MUST ENSURE BY THEIR OWN MEANS THAT RESALE OF THEIR TICKETS IS AUTHORIZED BY APPLICABLE LAW AND BY THE RIGHTS HOLDERS. THE COMPANY PROVIDES NO GUARANTEE IN THIS RESPECT.

TICKET RESALE ON THE PLATFORM IS STRICTLY LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE TICKET. ANY RESALE ABOVE SUCH PRICE OR ANY PRACTICE SIMILAR TO SPECULATION IS PROHIBITED. THIS CAP CONTRIBUTES TO ENSURING FAIR PRICING AND OCCASIONAL USE OF THE SERVICE BY INDIVIDUALS.

THE PLATFORM IS EXCLUSIVELY INTENDED FOR OCCASIONAL, NON-PROFESSIONAL TICKET RESALE BETWEEN INDIVIDUALS. IN ORDER TO PRESERVE THIS MODEL, PASSETONBILLET MAY LIMIT THE NUMBER OF LISTINGS A USER MAY POST OVER A GIVEN PERIOD, TO AVOID ANY REPEATED, SYSTEMATIC OR REGULAR RESALE ACTIVITY.

5. PURPOSE, ACCEPTANCE, VALIDATION

These Terms define the legal framework governing Users’ use of the Services, and the relationship between Users and the Company on the Website, including the rights and obligations applicable.

The User may save or print these Terms provided they are not modified. The version available on the Website shall prevail over any other version, except for amendments made after the User’s use of the Services, in accordance with general law.

Prior to using the Services, the User expressly acknowledges having read these Terms and the documents referenced herein, and accepts them without restriction or reservation.

6. EFFECTIVE DATE, DURATION

These Terms were last updated on the date indicated on the first page of these Terms.

These Terms apply for the entire duration of the User’s use of the Services.

Users are informed that these Terms may be updated at any time under Article 21.

Any updated version shall be enforceable against Users from the time it is published online.

7. DESCRIPTION OF THE SERVICES

The Website is a marketplace connecting Users to enable Ticket resale.

The Services provided by the Company include:

• Posting and viewing Listings
• Conducting Transactions between Buyer Users and Seller Users

The Company may modify, improve or discontinue the Services at any time without liability.

8. ASSESSMENT OF SERVICE SUITABILITY

The User declares having verified that the Services are suitable for their needs prior to use.

The User declares and warrants having received from the Company all information and advice necessary to subscribe to these Terms and waives any challenge on this basis.

The User is responsible for verifying that the Services are suitable for their needs.

The User further declares that they have the knowledge, skills and resources, including human and technical resources, required to use the Services.

9. ACCESS TO THE SERVICES

Browsing the Website and viewing Listings is free of charge.

Access to the Listing and Transaction Services requires the User to follow the account creation process on the Website.

9.1. User Account Creation Request

The User must request creation of a User Account by completing the form available on the Website.

To this end, the User must provide the following information and documents:

• Last name
• First name
• Gender
• Phone number(s)
• Date of birth
• Email address used as the User identifier
• Password and password confirmation
• Country of residence
• Nationality

These elements are required to validate and finalize the User Account.

If the User does not provide them, the Company may not proceed with the account creation request.

Before validating account creation, the User must tick the box “I ACKNOWLEDGE HAVING READ THE TERMS OF USE AND I ACCEPT THEM WITHOUT RESERVATION.” This step is decisive and the User must not tick this box without having read and accepted all clauses of these Terms and the Personal Data Policy.

The User is informed that a valid email address is required to receive the account confirmation email.

The username and password constitute the User’s “Login Credentials”.

Account deletion

The User may request deletion of their account by contacting PasseTonBillet at:

support@passetonbillet.fr

Upon receipt of the request, PasseTonBillet will delete the account and associated data within a maximum period of one (1) month, unless otherwise required by applicable legal obligations.

Certain information may not be deleted immediately.

Payment Service Providers (PSPs) used by PasseTonBillet are subject to regulatory requirements that may oblige them to retain certain identity and transaction data for up to 5 years.

These obligations arise in particular from:

• anti-money laundering and counter-terrorist financing regulations

• accounting and tax obligations

• fraud prevention requirements

Data retained by PSPs is securely archived, is not used by PasseTonBillet, and may only be disclosed to competent authorities upon lawful request.

9.2. User Responsibility for Account Creation and Use

The User acknowledges full responsibility for use of their Login Credentials and for use of the Website.

The User warrants that they have all authorizations required to subscribe to the Services.

The User undertakes to provide accurate and truthful information and to choose no identifier that infringes third-party rights, including intellectual property rights, a registered trademark, a corporate name or a family name.

The User undertakes to perform all actions within their personal space under their own Login Credentials and acknowledges that all actions performed under such credentials shall be deemed performed by the User.

The User shall not allow any third party to use their User Account.

In case of loss, misuse or unauthorized use of Login Credentials by another user, the Company shall not be liable and the User must immediately notify the Company.

10. LISTING PUBLICATION TERMS

10.1. Conditions of Access to the Listing Publication Service

Posting a Listing is reserved to non-professional Users residing in the countries specified on the Website.

If there is any doubt as to the accuracy of the information provided, the Company may request additional evidence for verification and/or refuse publication of the Listing.

French law

The User acknowledges that any Ticket sale must be occasional. Sellers are strictly prohibited from carrying out this activity as a primary occupation. By using the platform, the Seller confirms that they act as an individual and not as a professional.

PasseTonBillet is intended to facilitate occasional Ticket resale between individuals. In order to preserve this model and ensure use consistent with the spirit of the service:

• PasseTonBillet limits the number of Tickets that a single User may offer for sale over a given period, notably to avoid repeated or systematic use of the platform. By way of indication, a User may only publish a reasonable number of Listings over a twelve (12) month period, and this threshold may be adjusted according to operational needs.
• This limitation aims to maintain strictly occasional use and prevent any activity that may be similar to regular, organized or professional resale. PasseTonBillet may implement automated or manual control tools to detect unusual or excessive activity.
• PasseTonBillet reserves the right to suspend, restrict or delete any User account whose activity indicates excessive, repeated or non-compliant behavior, including in the event of a clear overrun of the reasonable Listing threshold or behavior suggesting regular resale activity.

10.2. Listing Description

The Seller must provide complete information about the electronic Ticket, including at minimum the event name and the sale price.

The Seller undertakes to provide all relevant information, including ticket categories and specific fares (standard, child, accessibility, etc.).

For Tickets assigned to a seat number, it is recommended to specify the seat numbers in the Listing description.

The Seller declares that the information provided in the Listing is accurate and truthful.

The Company may modify information displayed in the Listing or remove the Listing if such information is incorrect or does not reflect the original electronic Ticket.

10.3. Conditions Applicable to the Listing and the Ticket Offered for Sale

10.3.1. Lawfulness of Ticket Resale

In accordance with applicable law, the Seller is only authorized to post a Listing and sell a Ticket if, alternatively:

• The Seller is expressly authorized by the Rights Holder of the Service to sell or offer Tickets for sale
• The Company is authorized by the Rights Holder to operate a ticket exchange enabling Users to buy and sell Tickets directly between themselves

And in any event, cumulatively:

• The Seller does not habitually offer Tickets for sale on the Company’s Website
• The Ticket is not the proceeds of theft

10.3.2. Ticket Resale Price

The resale price is set freely by the Seller within the limits of applicable regulations and these Terms.

In accordance with the law of 27 June 1919, a maximum price is applied to each Listing: the resale price may not exceed the original purchase price of the Ticket, and no Ticket may be resold above face value.

A minimum price is also defined. By default, for all Events, the minimum price corresponds to 80% of the original purchase price. However, depending on agreements with Organizers or the specificities of certain Events, this minimum price may be adjusted.

The Company may remove, without prior notice, any Listing whose resale price does not comply with applicable regulations or these Terms.

Any attempt to resell above the original purchase price may result in temporary or permanent suspension of the User’s account where such behavior suggests speculation or use contrary to the intended purpose of the service.

10.3.3. Original Ticket File

The Seller must upload an original digital Ticket file.

Scanned tickets, photos, or modified files are strictly prohibited.

10.4. Exclusivity Relating to the Ticket Offered for Sale

The Seller may withdraw their offer as long as the electronic Ticket has not been sold.

The Company strongly discourages Sellers from offering Tickets for sale through other websites or channels. However, if a sale occurs outside the Website, the Seller undertakes to immediately remove the corresponding Listing.

Once the electronic Ticket has been paid for by a Buyer under Article 11.3, the Seller irrevocably undertakes to sell it to the Buyer.

The Seller is informed that upon payment by the Buyer, a binding and final contract is formed between them. In the event of withdrawal or unavailability of the Ticket, the Seller may incur liability.

11. TRANSACTION PROCESS

11.1. Selecting a Ticket

The Buyer selects on the Website the Ticket they wish to purchase.

They are redirected to the payment page summarizing the total Transaction price and accepted payment methods, as defined in Article 11.1.

11.2. IMPORTANT WARNING ABOUT THE RISKS OF BUYING TICKETS BETWEEN INDIVIDUALS

THE BUYER IS INFORMED AND ACCEPTS THAT PURCHASING ELECTRONIC TICKETS BETWEEN INDIVIDUALS INVOLVES CERTAIN RISKS.

IN PARTICULAR, THE BUYER ACKNOWLEDGES AND ACCEPTS THE FOLLOWING:

Although the Company endeavors to verify Transactions as best as possible, it cannot guarantee the validity of each Ticket offered for sale. All Tickets are listed by individuals and not by the Company, which shall not bear liability in this respect.

11.2.1. Ticket Validity

Accordingly, the validity of electronic Tickets purchased via the Website cannot be guaranteed by the Company. The Buyer expressly acknowledges and accepts that there is a risk that Tickets purchased may be counterfeit, forged or already used, and may not grant access to the Service.

11.2.2. Access to the Service

The Company does not guarantee that purchased Tickets will effectively provide access to the Service. The Buyer expressly acknowledges and accepts that access may be refused if Tickets are considered invalid for any reason, including conflict with the Rights Holder’s terms and conditions.

The Buyer is informed that Tickets may be name-based and may require presentation of an identity document matching the name on the Ticket, failing which access may be denied.

The Buyer must therefore inform themselves prior to any Transaction of any access restrictions and conditions of use applicable to the Service.

By accepting these Terms, the Buyer acknowledges having read the risks of buying Tickets between individuals and agrees to assume full responsibility in case of Ticket validity or access issues.

The Company disclaims any liability in this respect.

11.3. Acceptance of the Terms

Before payment, the User must have read and accepted these Terms and the terms of Stripe, by ticking the following boxes:

• I ACKNOWLEDGE HAVING READ THE TERMS OF USE AND I ACCEPT THEM WITHOUT RESERVATION.
• I ACCEPT STRIPE’S TERMS AND CONDITIONS.
• I ACKNOWLEDGE THAT I HAVE BEEN INFORMED OF THE RISKS OF BUYING TICKETS BETWEEN INDIVIDUALS, INCLUDING THEIR VALIDITY, AND THAT I HAVE INFORMED MYSELF IN ADVANCE ABOUT THE TICKET CHARACTERISTICS, INCLUDING ANY NAME-BASED NATURE, AND ANY ACCESS RESTRICTIONS AND CONDITIONS OF USE THAT MAY APPLY.

This step is decisive and the Buyer must not tick these boxes without having read and accepted all clauses of these Terms and Stripe’s terms.

11.4. Conclusion of the Sale Between Users, Cancellation and Right of Withdrawal

Upon payment by the Buyer under Article 11.1, the Transaction between the Buyer and the Seller is deemed binding and final, without prior validation by the Seller.

Accordingly, Tickets purchased on the Website are neither exchangeable nor refundable, which the Buyer expressly acknowledges and accepts.

Furthermore, for sales between individuals, any right of withdrawal by the Buyer relating to a Transaction is excluded.

12. FINANCIAL TERMS

12.1. Payment of the Price by the Buyer

After validating their order, the Buyer pays the total Transaction amount comprising:

• The Ticket price set by the Seller
• Buyer Service Fees and Transaction Fees

12.1.1. Buyer Service Fees and Transaction Fees

The Company charges service and transaction fees for each Transaction, corresponding to (i) the fees charged to the Buyer for connecting them with the Seller and for use of the Website and (ii) fees and costs associated with financial processing of a Transaction.

Applicable Buyer Service Fees and Transaction Fees are displayed on the Website at checkout and may be modified at any time. Changes apply immediately to new Transactions after the update.

Service fees vary by category and event and are generally 10% of the Ticket sale price (VAT included).

Transaction fees correspond to costs associated with the financial processing of a Transaction, including banking fees, card payment fees and online payment platform commissions, and are 5% of the Ticket sale price (VAT included).

These fees are borne by the Buyer, with a minimum amount of €5 including VAT applied to each Transaction. All displayed fees are inclusive of all taxes.

Any attempt to circumvent Buyer Service Fees and Transaction Fees is prohibited and may be considered fraudulent.

12.1.2. Payment Methods

Payment is made in EUR by bank card (Visa, Mastercard) via the secure online payment platform operated by Stripe, accessible at https://stripe.com/fr.

By using Stripe, the User accepts Stripe’s terms of sale, available at: https://stripe.com/fr/resources/more/general-terms-and-conditions-of-sale-france

The Company never has access to confidential payment information, even if the User chooses to store payment data on the Website.

The transaction is secured via SSL encryption and aims to protect personal data linked to payment methods.

The User warrants they are authorized to use the chosen payment method and have sufficient funds.

Computer records kept in the Company’s systems under reasonable security conditions shall constitute evidence of Transactions and payments between the Parties.

Payment is processed and managed directly by Stripe. The Company has no control over payment, currency conversion or fund transfers, nor over fees related to these operations. Stripe is solely responsible for payment conditions and operations.

12.2. Payout to the Seller

Payout of the Ticket price to the Seller is subject to the following conditions:

• The Seller must provide a valid identity document: national ID card, passport or driver’s license
• The Seller must provide their IBAN in advance
• Ticket selling is restricted to certain countries. The list of eligible countries is available on this page: https://help.passetonbillet.fr/fr/article/depuis-quels-pays-puis-je-vendre-des-billets-1ahn4cu/

Payout Procedure

Upon sale of the Ticket, PasseTonBillet sends the User an email informing them of the Transaction. This email contains a link enabling the User to provide their IBAN and upload a copy of their official identity document.

Pursuant to Article L561-5 of the French Monetary and Financial Code, no transfer can be made until the required documents have been provided to verify identity.

Stripe Validation

Stripe will authorize PasseTonBillet to initiate the bank transfer as soon as it receives and validates a valid identity document meeting Stripe’s criteria.

PasseTonBillet remains available to assist Users in validating their documents at support@passetonbillet.fr.

Refusal of the Official Identity Document Copy

Stripe may refuse a copy of an identity document for the following reasons:

• Illegible document
• Unaccepted document type
• Expired document
• Incomplete document
• Name on the document differs from the name provided on PasseTonBillet
• Falsified document
• Document belongs to a minor
• Specific case identified by Stripe

If the document is refused, the User receives an email informing them of the non-validation and the need to resubmit. There is no limit on the number of attempts.

Protection of Identity Documents

PasseTonBillet does not store identity documents in its systems. All documents submitted are transmitted to Stripe, which performs verification securely (see the personal data policy: https://help.passetonbillet.fr/fr/article/charte-des-donnees-personnelles-1x9sc8u/).

Additional Checks

Payment providers may cross-check provided information with their own databases and public sources to detect suspicious behavior. Users may be required to provide additional identification documents.

Such documents must be original copies and must not be altered (for example, no added watermark). Once checks are completed, these documents are deleted by the payment providers.

Non-compliance with KYC Requirements After 12 Months

The Seller receives multiple email reminders to validate documents and receive payment. If, despite several reminders, the Seller does not comply with KYC requirements within 12 months after the Ticket sale, the Seller may no longer claim payout of the funds.

PasseTonBillet also remains available at support@passetonbillet.fr to assist with document validation.

PasseTonBillet shall not be liable if reminders are not received due to reasons attributable to the User (closed email address, full inbox, filtering or blocking of emails, etc.).

Remaining amounts in the User’s account will then be retained by PasseTonBillet to cover administrative fees and fees charged by the payment provider for managing inactive wallets. These funds become the definitive property of the Platform and are not refundable.

The User acknowledges that this retention results directly from failure to comply with KYC verification obligations and that the User has been duly informed of this policy.

12.2.1. Payout Timing and Conditions

Seller payment occurs only after Stripe or any substitute payment provider verifies and validates the information.

Funds collected by PasseTonBillet for Ticket payments are transferred by bank transfer to the Seller after deduction of applicable service fees.

Funds are transferred within the timelines below, except if a Dispute is opened by the Buyer.

The above timelines correspond to initiation of the bank transfer by the Company to the Seller’s IBAN, and the Seller will be notified by email.

They do not account for any additional delays applied by the payment service provider.

In any case, opening a Dispute suspends payment until it is closed.

Payment is processed via Stripe at https://stripe.com/fr.

By using Stripe, the Seller accepts Stripe Connected Account terms: https://stripe.com/fr/legal/connect-account

12.2.2. Seller Service Fees

The Company charges Seller Service Fees only when the sale is effectively completed.

These fees are calculated as a percentage of the Ticket sale price, are borne by the Seller, and generally amount to 5% of the sale price (VAT included).

Applicable Seller Service Fees are displayed on the Website and may be modified at any time. Any changes apply immediately to new Transactions after the update.

12.2.3. Financial Responsibility

The Seller is solely responsible for any tax obligations related to selling Tickets on the Website, including declaration and payment of applicable taxes.

The Company may suspend or terminate any User account in case of non-payment of service fees, fraud, or breach of these Terms.

12.3. Paid Options

In some cases, Sellers may purchase paid options to increase Listing visibility. Prices and conditions are described on the Website.

Paid options must be paid at the time of publication, and no refund will be granted if a Listing is removed for non-compliance with these Terms or applicable laws.

12.4. VAT

VAT applicable to electronic Tickets resold on the platform by the Seller must have been paid on the original Ticket before resale. PasseTonBillet applies the VAT rate of the Buyer’s country of residence to the service fees and transaction fees collected via Stripe.

13. CANCELLATION OF THE SERVICE

13.1. Seller Obligations

Cancellation of the Service

If the Service for which the Seller sold a Ticket is cancelled, the Seller must contact the original ticketing provider where the Ticket was purchased to request a refund, resulting in cancellation of the Ticket. This is necessary to ensure the Ticket cannot be reused by the Buyer at a later date.

Cancellation Procedure

A Ticket cannot be cancelled directly via the Website and must be cancelled with the original ticketing provider.

If an event is cancelled by the organizer, the refund terms are determined by the organizer’s conditions. The Company is not responsible for refunds in case of event cancellation.

It is strongly recommended to contact the ticketing provider as soon as possible for processing timelines and refund procedures.

13.2. Buyer Obligations

Information About the Service

The Buyer undertakes to stay informed of any updates relating to the Service. The Buyer is solely responsible for checking whether the Service is postponed or cancelled and for informing themselves about the refund procedure via the Website.

Procedure in Case of Cancellation

In case of cancellation, the Buyer may request a refund from the Company by opening a Dispute on the Website under Article 15.

Refund requests will be processed only if submitted within the specified timelines. After such timelines, the Company will not process any refund request.

If the deadline is missed, the Buyer may contact the Seller outside the Website to seek an amicable solution, under the Buyer’s sole responsibility.

Postponement or Venue Change

In case of postponement to another date or time, or venue change, neither the Seller nor the Company shall be liable to compensate the Buyer for personal expenses incurred or inconvenience arising from the cancellation.

14. INVALID TICKETS AND OPENING A DISPUTE

If there is an issue with an electronic Ticket purchased on the Website, the Buyer may report an invalid Transaction by opening a Dispute.

14.1. Deadline to Open a Dispute

A Dispute must be opened by the Buyer within the following time limits, failing which it shall be time-barred:

After these periods, PasseTonBillet will not process any Dispute request.

During the Dispute review, the Company blocks payout of the Ticket price pending resolution.

14.2. How to Open a Dispute

Only Disputes opened by the Buyer directly from their User Account on the Website will be processed. Sending an email, using chat, or any other communication method does not constitute opening a Dispute.

14.3. Dispute Handling

Upon receipt of a Dispute, the Company examines the relevant Transaction based on available information, the Parties’ statements, submitted documents, and technical tools and technologies available to it.

After review, the Company may decide as follows:

Decision (1): Dispute resolved in favor of the Buyer

The Company considers that invalidity is attributable to the Seller.

In this case:

• The Transaction is cancelled

• The Buyer is refunded

• The Seller is not paid

Any additional costs (repurchasing a Ticket, travel, other expenses) remain borne by the Buyer in accordance with these Terms.

The Seller assumes full responsibility for risks linked to the elements provided to the Buyer (PDF e-ticket, QR code, etc.).

In case of a clear error by the Seller when completing the Listing (event date, etc.) as determined by the Company, the Dispute is automatically resolved in favor of the Buyer.

Decision (2): Dispute resolved in favor of the Seller

After review, the Company considers that:

• The Ticket is valid

• The reported issue is not attributable to the Seller

• The Listing complies with the Website’s Terms

In this case:

• The Transaction is confirmed

• The Buyer is not refunded

• The Seller is paid

Any additional costs incurred by the Buyer remain borne by the Buyer.

15. ROLE OF THE COMPANY, TECHNICAL INTERMEDIARY

The Company acts exclusively as a technical intermediary connecting Seller Users and Buyer Users on the Website.

As a hosting provider, the Company is subject to the liability regime set out in Articles 6.I.2 and following of French Law No. 2004-575 of 21 June 2004 (Confidence in the Digital Economy).

Accordingly, the Company cannot be held liable for the content of Listings published by Users or generally for messages and content exchanged on the Website and provides no express or implied guarantee in this respect.

Unless otherwise stated in these Terms, the Company does not control the quality, legality, truthfulness or accuracy of Listings. Therefore, it does not guarantee that Tickets comply with laws and regulations, nor that Tickets are authentic or available.

Users are informed that the Company remains a third party to the relationship between Seller and Buyer in a Transaction.

Accordingly, the Company shall not be deemed a party to the Ticket sale contract concluded between them.

16. TECHNICAL PROVISIONS

16.1. The User is informed that they must have an internet or telecom connection to use the Services and access the Website.

16.2. Users accept the characteristics and limitations of the internet and computing and acknowledge in particular:

• they are aware of the nature of the internet, including technical performance and response times
• communication of personal identification elements or any information deemed confidential is at the User’s own responsibility
• Users must ensure their smartphone or computer enables access to information
• Users must take appropriate measures to protect their data and software from viruses

Therefore, the Company shall not be liable for inconvenience or damages inherent to internet use, including service interruption, external intrusion, or computer viruses. Services are provided as is and subject to availability.

The Company does not guarantee uninterrupted, error-free operation of the Services.

Users are warned about technical hazards and access interruptions, including for remote diagnostics.

The Company shall not be liable for unavailability or slowdowns.

The Website and Services may be suspended for maintenance.

The Company shall not be liable for any impact of such unavailability on the User’s activities.

The Company has no obligation to provide personalized technical assistance.

16.3. The Company disclaims any express or implied warranty regarding quality and compatibility of the Website for Users’ intended use and guarantees no result or benefit.

Any technical claim may be sent to support@passetonbillet.fr.

16.4. The Website may contain links to third-party websites, including advertising banners, which are not managed by the Company and over which it has no control.

The Company disclaims any liability for legal consequences of accessing such websites.

The Company cannot prevent other websites from linking to the Website.

The Company disclaims any liability for consequences of accessing its Website via third-party websites beyond its control.

17. LIABILITY

17.1. The Website is provided as is, without any warranty, express or implied, other than those required by applicable law.

The Company undertakes to use best efforts to secure access, browsing and use of the Website. The Website is in principle accessible 24/7 subject to outages and maintenance.

The Company is only bound by an obligation of means.

Any use of the Services by the User causing damage to the Company must be indemnified by the User.

To the extent permitted by law, the Company shall not be liable for:

• indirect, material or immaterial damages arising from unavailability or use of the Services
• damages caused by breach of obligations by a User
• transmission failures, loss, delay or errors beyond its control
• sending messages or data to an incorrect or incomplete address
• failure to receive data for any reason, or data being illegible or unusable
• inability of the User to access or use the Website for any reason
• interruption or suspension of the connection and resulting damages, or consequences for personal activity

It is reminded that the Company is a third party to the sale relationship between Seller and Buyer and bears no liability in this respect.

17.2. Users are solely responsible for direct or indirect damages caused to other Users or third parties due to Listings, Content, information or documents posted on the Website.

The User acknowledges and accepts that they are solely responsible for information provided when creating their User Account.

17.3. The User acknowledges full awareness of this Article, including warranties and liability limitations, which are essential conditions without which the Company would not have granted access to the Website and Services.

18. EDITORIAL RESPONSIBILITY, MODERATION

The User acknowledges and accepts:

• they are solely responsible for the Content and Listings they publish and make accessible, and for any document or information they transmit, and bear full editorial responsibility
• the Company may delete or refuse a Listing at any time, without compensation or refund, if it violates French law, these Terms, or third-party rights
• the Company may request documents to verify status declared at account creation or modifications, and rights and authorizations required to publish a Listing, and failing submission, may delete or refuse the Listing without compensation or refund

Accordingly, the Company reserves the right to:

• delete, without notice or compensation, any Content and/or Listing reported to it that may infringe third-party rights or fail to comply with law or these Terms
• suspend or prohibit access to Services for any User breaching these Terms
• immediately suspend the User account and ongoing Transactions in case of suspected fraud

Users are informed that the Company uses automated control systems before publishing a Listing.

The Company may therefore refuse to publish or may delete a Listing if it appears likely to infringe third-party rights or not comply with these Terms.

19. ILLEGAL CONTENT, COMPLAINT, MODERATION

As a hosting provider within the meaning of Article 6-I-7 of French Law No. 2004-575 of 21 June 2004, the Company cannot organize general monitoring of hosted Content and cannot determine its legality.

If a User or third party considers that any Content published on the Website may be manifestly illegal, they may report it to the Company.

In accordance with Article 6-I-5 of the same law, the Company may request that the reporting party provide in writing, at support@passetonbillet.fr, the following:

• name(s), first name(s), date and place of birth, postal address
• date of the report
• identification elements of the disputed Content
• URL address(es) of the disputed Content
• reasons for removal, including legal provisions and factual justifications
• a copy of correspondence sent to the User who posted the Content requesting removal or modification, or justification that the author could not be contacted

The reporting party undertakes not to abuse this procedure, failing which they acknowledge they may face criminal prosecution under Article 6.I.4 of the same law, which provides that presenting content as illegal in order to obtain its removal while knowing such information is inaccurate is punishable by one year of imprisonment and a €15,000 fine.

20. INTELLECTUAL PROPERTY

20.1. Company Intellectual Property Rights

The Company is the exclusive holder of intellectual property rights on the Website, including texts, comments, works, illustrations, videos and images, whether visual or audio, published by the Company, as well as databases for which it is the producer, excluding content sent by the User via the contact form, which remains the User’s exclusive property.

These works are protected by copyright, trademark law, patent law, database rights and image rights worldwide.

The Company grants a license to reproduce and display the Website strictly for personal use in connection with viewing the Website and using the Service.

This license excludes any right for the User to modify, copy, translate, disseminate, publish, transmit, distribute, produce, display or transfer rights in the Website.

Only private use is authorized in accordance with the French Intellectual Property Code, subject to any stricter provisions.

Any other use constitutes infringement and is punishable, unless prior written authorization is obtained.

Framing, deeplinking, and inlinelinking to the Website are strictly prohibited.

Any total or partial copying, scraping, or reproduction of the Company’s database is strictly prohibited without prior written consent.

The Company may integrate third-party API modules such as Google Maps, LinkedIn and Facebook, governed by third-party licenses.

20.2. User Intellectual Property

Listings content belongs to the Users who post it.

However, by publishing Listings on the Website, the User grants:

• to the Company (i) a non-exclusive, transferable, sublicensable, royalty-free worldwide right to use the Listing Content as it is published on the Website, and (ii) a license over all intellectual property rights related to the Content, including copyrights for elements used in the Listing, for the entire legal term of such rights and worldwide

Granted rights include the right to reproduce, represent, distribute, adapt, modify, create derivative works, translate all or part of the Content by any means, in any form and on any media known or unknown to date, in connection with operating the Website or the Company’s business, for commercial or non-commercial purposes, including advertising, and for dissemination on social networks where the Company is present, including Facebook, Instagram and Twitter pages.

The User consents to reuse of their Listing and its Content on social networks, including Facebook, Instagram and Twitter.

Accordingly, the User acknowledges having read and accepted the terms of use of Facebook, Instagram and Twitter, especially regarding reuse of Content and personal data. The Company may oppose unauthorized reproduction and exploitation by third parties of Listings and their Content.

• to other Users, a non-exclusive right to access the Content via the Website and to use it as permitted by Website functionalities and subject to these Terms, worldwide

21. DATA PROTECTION, PERSONAL DATA

All information relating to collection and processing of personal data and to cookies is available in the personal data policy at https://www.passetonbillet.fr/privacy.

22. CORRESPONDENCE, EVIDENCE

Unless otherwise stated, correspondence between the parties is conducted by email via the Website.

Pursuant to Articles 1365 et seq. of the French Civil Code and, where applicable, Article L.110-3 of the French Commercial Code, the parties acknowledge that information delivered by email is binding evidence between them unless a duly authenticated and signed reminder in writing contradicts it.

Elements such as time of receipt or sending and the quality of received data shall be evidenced primarily by the Company’s information systems or by computerized procedures, unless written evidence to the contrary is provided.

Users are informed that connection and validation logs will be retained by the Company in compliance with personal data processing provisions.

23. FORCE MAJEURE

23.1. Any event beyond the Company’s control against which it could not reasonably protect itself constitutes force majeure and suspends obligations, including without limitation: strikes, technical failure (utilities, telecom operators, internet access providers or hosting providers, registrars, etc.), energy supply interruption, epidemic, pandemic, failure of electronic communication networks used by the Company or any substitute networks.

23.2. The Company shall not be liable or deemed in breach for non-performance due to force majeure as defined by law and French case law, provided it notifies the other party and uses reasonable efforts to minimize harm and resume performance as soon as possible after the force majeure event ends.

24. UPDATES TO THE TERMS

These Terms may be modified at any time at the Company’s initiative. Any modification and any referenced document changes will be communicated to the User upon their first use of the Website after such modification.

25. ENTIRE AGREEMENT

These Terms constitute the entire agreement between Users and the Company. They prevail over any prior or subsequent proposals or correspondence and any other provisions in exchanged documents relating to the subject matter, unless a signed amendment is executed by authorized representatives of both parties.

26. SEVERABILITY

If one or more provisions of these Terms are held invalid under a law, regulation or final court decision, the remaining provisions shall remain in full force and effect.

Where applicable, the Company undertakes to remove and replace the invalid clause immediately with a legally valid clause.

27. HEADINGS

In case of difficulty of interpretation between an article heading and a clause, headings shall be deemed unwritten.

28. MEDIATION, JURISDICTION CLAUSE

In the event of a dispute, the consumer User may submit a written complaint to support@passetonbillet.fr.

If the dispute persists despite the written complaint, the consumer User may refer the matter in writing, free of charge and without prejudice to court proceedings, to the following mediation service: support@passetonbillet.fr.

The consumer User must contact the mediator within a maximum of one year from the date of their written complaint to the Company.

The European Commission has also set up an online dispute resolution platform to collect consumer complaints following an online purchase and forward them to competent national mediators. This platform is accessible at: http://ec.europa.eu/consumers/odr/

29. APPLICABLE LAW AND JURISDICTION

These Terms are governed by French law, without prejudice to any mandatory provisions of the law of the User’s country of residence.

In the event of any dispute regarding the validity, interpretation and/or performance of these Terms, the parties agree that the courts of Paris shall have exclusive jurisdiction, subject to any mandatory procedural rules to the contrary.

Updated on: 30/01/2026