> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.passetonbillet.fr/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My ticket is rejected during upload: what should I do?

Having trouble uploading your ticket to PasseTonBillet? Here is what to check before trying again.

||| Upload the original PDF

Download your ticket from the ticketing provider’s email or your customer account. Use the **original, complete and unmodified PDF file**: photos, scans and screenshots are not accepted.

Does your PDF contain several tickets? Upload it directly, then select the tickets you want to sell.

||| Check the possible reasons for the upload being blocked

* **The wrong document was added**: an invoice, order confirmation or voucher to be exchanged for a ticket does not replace the admission ticket.
* **The file is unreadable or has been modified**: download the original PDF again without editing its contents.
* **The information does not match**: check the selected event, date, venue and category.
* **The ticket is already listed for sale**: check “My tickets for sale” before creating a new listing.
* **The ticket cannot be resold**: invitations and tickets obtained free of charge may not be resold on PasseTonBillet. Certain restricted rates or event-specific restrictions may also prevent a ticket from being listed.

||| Still having trouble?

Automatic analysis may sometimes fail to recognise a ticket: this does not necessarily mean that it is invalid.

Contact our team via chat or at **support@passetonbillet.fr**, attaching the **original PDF**, the **error message** and your **account email address**.